Customer Service Manager

Ildelfonso Ríos Arroyo

Johnstown, PA

************@*****.***- 814-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Client Server Support Technician

Red Cross (Adecco) - Johnstown, PA - April 2016 to Oct. 2017

Perform inbound/outbound calls processing 60 inbound/outbound call per day

Routed calls to correct departments and resolved customer complaints or account issue Meeting daily performance 85% or above

Responsible for updating clients information/security codes

Analyzed all company Data, Policies, Plans daily

Troubleshoot/repaired equipment remotely and on-site

Accomplishments

Proficient in Easy Vista system

Account Coordinator

Payless Car Rental- Reno, NV - June 2013 to May 2016

Operation Coordinator (Complete reports on all actives)

Scheduling / Maintain Time

Customer Service / Money management

Supervise/Trained Employees

Transporting of Clients

Positive Customer expericence

Representative Manager

C&M Auto - Norristown, PA - April 2006 to June 2012

Routed calls to correct departments and resolved customer complaints or account issues regarding credit and financing promotions - meeting daily performance

Held meetings with different vendors (Handled Marketing)

Responsible for updating customers information

Analyzed all company Financial Data

Handled all HR, Developed Policies, Staffing Plans

Proficient in Nitro PDF, Microsoft Excel, AdobeX

EDUCATION

Diploma in General Studies

Plymouth Whitemarsh High School - Plymouth Whitemarsh, PA

1998 to 2002

SKILLS

Bilingual in Spanish and English

Contact this candidate