Customer Service Credit Card

Roberto A. Garcia

***** ******* ***** *****

Palmdale, CA 93550

Phone: 661-***-****

E-mail: **********@*****.***

Summary:

General services or employee assistance program utilizing 5 years of successful management experience. Quick to learn and interfaces well with all levels management, staff and clients.

Job Objective:

To find full time employ with a company that can utilize my Experience knowledge.

I wish to become a valued member of your team

Skills:

Prepare invoices utilizing computerized systems

Handle payments on accounts of all customers in a retail environment

Maintaining customer files and records, Patient Billing

Insurance Claims PPO,POS, HMO,IPA, Medical, Medicaid Group

Utilization of Standard Office equipment; Computer, facsimile, copier

Scanner, Calculator

Postage meter, Fed Ex and UPS

Computer Application include Microsoft, Word, Excel, Word Perfect

Highly effective customer service and public Relations skills

Effective utilization of multi line telephone system

General Inventory

Collection Oriented & Skip tracing

Payroll Oriented

Experience:

Job Title: Collections Specialist

Employer: Remington Pure Water Valencia Ca..

Dates: 04/14 to 05/17

Duties: Contact Past due Customers in order to compel them to make timely

Payments, Assist customers with orders via email, phone and Web Chat in both English

And Spanish, Enter and Processes orders into system, creates purchases orders,

Schedule Technician Service Units repairs, Generate new and repeat sales by providing

Products information Suggest alternate products based on cost. Process Daily invoices,

Code and Match invoices, set invoices up for payments, review and verify and check

requests, assist with monthly report, track expenses and process expense reports,

prepare electronics transfers and payments, Set up new Accounts with credit references

as necessary, Set Credit limit, Maintain open Purchase order file, Email Electronic Invoice,

Processes Electronic Payments ACH, E-check, Credit Card or Debit Card. Technology

used, GBP Green.Money live check Verification, Account Mate, Word, Excel.

Job Title: Senior Collector

Employer: Bank Of America Lancaster, Ca.

Dates: 03/09 to 11/13

Duties: Contact Past due Customers in order to compel them to make timely

Payments, work with customer to establish full Balance, Repayment

Plan negotiate payment arrangements to cure delinquent account or

Settlements on active loans and credit card account. Review List for

delinquent Accounts and Handle large volume of incoming and outgoing

calls from customer English and Spanish, auditing printing and order files

Home Retention Modification Documents. Receiving and responding to

Incoming calls from Tax Collector, Mortgage Companies. Also handled

Mail, Fed Ex and UPS. Technology used Excel, Word, Microsoft, As400

And FMS Imaging.

Job Title: Collections Specialist

Employer: Accountemps, A Robert Half Company West Village Ca.

Dates: 04/09 to 02/10

Duties: Responsible for own block of accounts, Handle Outbound, inbound calls

Primary responsibilities are contact past due Customers in order to compel

Them to make timely payments, Contact delinquent account charged off, or

High risk customer in order to secure payment and determine reason for

Delinquency on active loan, credit card accounts and other loss mitigation

Or recovery activities. Set up payment arrangement, establish full balance

Repayment plans or Settlements, process check by phone, and credit card

Payments. Assist A/R, A/P maintains reports for supervisor reflecting status

Of credit, and collections activity. Equipment used, Computer, Fax, Telephone

Copier, Technology used Excel, Word, AS 400, Master collect. Skip tracing

As needed, Bilingual English and Spanish.

Job Title: Collections Specialist

Employer: Ajilon Finance Burbank, Ca.

Dates: 02/08 to 12/08

Duties: Third party Collection Responsible for own block of accounts,

Handle incoming and outgoing calls with customer and merchants.

Set up Settlement, payment arrangements, process checks by phone

And credit Card payments, Skip tracing as needed. Maintain an up to

Date collection queue and send letters to debtor, responsible cosigner

And commercial accounts. Technology used Master Collect, Axiom,

Word, Excel.

Job Title: Collections Clerk

Employer: DVS/CCI Digital, Burbank, Ca.

Dates: 12/07 to 01/08

Duties: Contact Past due Customers in order to compel them to make timely

Payments. Review List for delinquent Accounts and prepares routine

Follow-up letters. Handle large volume of incoming and outgoing calls.

Communicate with past due customers and resolve outstanding accounts

Assist A/R, A/P, maintains reports for supervisor reflecting status of credit,

And collections activity. Technology used: Tech Enterprise, Word and

Excel. Equipment used: Computer, Fax Telephone and copier.

Job Title: Clerk Assistant

Employer: Lani Loan Administration, Simi Valley, Ca.

Dates: 09/07 to 11/07

Duties: Work Out Negotiations/Hope

Printing and order Credit Report files, HUD Documents, Sending Breach Letter,

Receiving and responding calls from customer English And Spanish. Submit

Claims to Insurance Company PMI. Also handled Mail, Fed ex and UPS.

Technology used Excel, Word, Microsoft, As400, and FMS Imaging.

Job Title:

Customer Service & Sales

Employer:

Starwood Hotels & Resorts Worldwide, Lancaster, Ca.

Dates:

1/07 to 5/07

Duties:

Bilingual Customer services and General Reservation agent Receiving and responding to incoming calls also receives customer orders over telephone, voice mail e-mail or fax Quotes prices for products using computer information and investigate and resolves customer problems with orders or reservations. Hotels and Resorts. Four Points by Sheraton, Le Meridian, Westin, St. Regis, W Hotels, E Loft Hotels, Westin and Sheraton. Technology used Saratoga Hotel Reservation Systems, Microsoft Applications Excel and Word.

Job Title:

Reconveyance Specialist

Employer:

Countrywide Home Loans, Lancaster, Ca.

Dates:

2/03 to 7/06

Duties:

Sending collections letters to parties responsible for reimbursing Countrywide for Erroneous payments, also Researching owners payments and referring accounts to the In-house collections Department, auditing printing and order files. Receiving and responding to incoming calls from Tax collector, mortgage companies and other third parties. Technology used AS400, RPS, Internet,

Excel and Word.

Job Title: Research Specialist

Employer: Davis Research, Calabasas, Ca

Dates: 6/02 to 01/03

Duties: Prepared marketed and analyzed results of market research to a diversified

Population Base with 97.9% accuracy. Wrote market status report based on

Analysis and key Marketing results with 99.9% client’s satisfaction. Set

parameters for targeted marketing Effort including demographics and geography

With 2% margin for error.

Additional Education

Countrywide Bank

Anti-Money Laundering for Banks – The Basics, Respa, Signing and Certifying Documents, Bankruptcy Basics, Eviction, Constructions Loans, Tax Bills, Credit Processing.

Education:

General Education Diploma (GED)

Project Management and Business Processes, Certificate

Medical Billing and Coding (Certificate) ICD-9, CPT

ICD-9 Internal Classification Diseases

CPT Current Procedural Terminology

Tax Preparer (Certificate)

Travel Agent (Certificate)

Los Angeles Valley College – Advance Manufacturing Certification

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