Human Resources / Administration
Resume:
Sylvana BOTROS
** ******** **, ****** ******, ON, Canada
*************@*****.***
Objective
To obtain an Admin/HR position where building rapport with people is fully achieved through efficient and effective use of resources generating benefits for all parties.
Work experience
Employer
Air Canada October 2017 – Till Present
Occupation & Responsibilities
Bilingual Customer Sales & Service Agent.
Employer
Canadian Red Cross September 2017
Occupation and Responsibilities
Human Resources Coordinator/Recruiter
-On-board new hires to ensure all the required personnel documents are on file and compliance forms and policies have been completed and signed.
-Coordinate travel for people going to the field
-Process recruitment agencies invoices.
-Draft personnel letters, contracts etc
-Provide coordination support to the recruitment process
-Liaise with the payroll department and is responsible for timely processing and coordination of payroll documentation, invoices and activities
-Ensure records management and electronic files are in order with all the relevant information
-Prepare reports, spreadsheets, charts and graphics, as required
-Manage all incoming/outgoing mail and correspondence
-Contribute to the development and implementation of processes, systems, and templates
Employer
American University In Cairo (AUC) 2014-2016
Occupation & Responsibilities
Training Program Manager
Performing the Admin/Human resources functions required for the career development department including recruitment, evaluation, training and organisational development.
-Recruitment:
-Coordinate and help in setting the overall HR recruitment strategic business plan.
-Ensure recruitment and selection of the best calibers and high competent staff.
-Conducting sales activities to increase enrolments in all certificates.
-Monitoring and managing the department social media interfaces to ensure proper follow-up of staff.
-Assisting in the preparation of the part-time faculty-hiring roster.
Performance Management, Training and Organisational Development
-Supervising and monitoring performance, prepare evaluation and discuss it with relevant professional.
-Working with the Assistant Director on planning, piloting and implementing new programs.
-Fostering professional growth by planning or providing staff with information on the latest techniques and methods.
-Creating and implementing a wide range of schemes for professional development opportunities.
-Preparing statistical reports to assess the overall success of the current programs.
-Teaching HR in division courses as needed
Employer
Hpa (Highly Professional Advisors) (Part time position) 2013 -2017
Training, recruitment and Consulting co.
Occupation & Responsibilities
Organisational development and training Consultant
• Performing the full recruitment cycle.
• Preparing Training needs analysis (TNA).
• Prepare and apply the needed trainings for employees.
• Recruiting, Interviewing, hiring and training newly hired employees.
• Communicating training strategies and targets with employees.
Employer
MasterOil co (Family owned business of 25 employees) 2001-2014
Lubricants Importer & Marketing Company.
Occupation & Responsibilities
Administration Manager/ Human Resources.
• Planning Personnel requirements according to the company strategies.
• Designing and applying Talent management techniques.
• Interviewing and hiring employees.
• Setting and following up Organizational development including talent planning, talent management and performance management.
• Supervising e-marketing and online sales.
• Assisting in marketing planning and following up sales.
Employer
Technip Italy 1999- 2001
Occupation
Office manager for Project Manager.
Employer
Schlumberger Logelco Inc. 1997- 1999
Occupation
Secretary/Accountant/Payroll Officer
Education
Title of qualification
Professional Human Resources (HRBP or PHRi) 2016
Human Resources Certification Institute (HRCI)
Title of qualification
Certified KPI Professional Course 2016
The KPI Institute, Australia
Title of qualification
Certified International Trainer 2014
Canadian Management and Training Institute
Title of qualification
HR Professional Diploma 2013
Management Institute of Canada
Title of qualification
Bachelor of Science in Commerce. 1996
Alexandria University Egypt
Languages
Mother tongue(s)
Arabic
Other language(s)
English: Fluent (IELTS Test – 7.5 )
French: Fluent (TCF 2012) level C1
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