Customer Service Medical

Amonica D. Green

*** ******** **** ** *, E* Main 706-***-****

Augusta GA 30906 *********@*****.***

Business Administration

Provide assistance performing the day-to-day activities for the administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. Very detail-oriented focused on informing and assisting customers, answer phone calls and route appropriately. Maintain high ethical standards and attention to compliance with policies and regulations. Coordinate meetings and weekly presentations. Maintain an adequate inventory of supplies and staying informed of supply availability, substitution, backorders.

Administrative Duties (may include, but not limited to):

●Strong computer skills (Excel, PowerPoint, etc.)

●Excellent oral and written communication skills

●Great telephone etiquette

●Updating and filing patient medical records

●Coding and filling out insurance forms

●Scheduling appointments

●Arranging for hospital admissions and laboratory services

●Handling correspondence, billing, and bookkeeping

Clinical Duties (may include, but not limited to):

●Taking medical histories

●Explaining treatment procedures to patients

●Preparing patients for examination

●Assisting the physician during exams

●Collecting and preparing laboratory specimens

●Performing basic laboratory tests

Professional Experience

Georgia Regent University (MCG)

Supply Technician, 2012

Received perfect attendance, promoted to permanent technician due to ability to learn quickly. Managed inventory for equipment. Decontaminate, inspect medical equipment for proper use, and distributes medical supplies to hospital, laboratories, and clinics. Great clerical and administrative responsibilities, including preparing label supplies, maintaining inventory, submitting supply requisitions and distribute supplies, linens, medical equipment and crash carts to hospital departments, laboratories and clinics. Assemble checks and finalizes crash carts. Places locks on carts to secure and maintain assigned equipment and supplies. Vital that equipment functions properly Write requisitions for equipment maintenance, repair or replacement and removes defective equipment. Maintains constant communications of cycle status, new clients, and environmental changes

Teleperformance

Customer service Representative for Well Care, 2011

Develop and maintain excellent communication with clients and customers to exceed their expectation. Award most improved worker, ability to learn job requirement in short time. Show understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations. Well organized, pay attention to detail in fast paced environment.

Amara Health Care & Rehab

Supply Technician, 2009

Develop and maintain strong communication relationship with each department supervisor. Proficiently used all support applications effectively to manage all transactions and issues without supervision. Planned and schedule meetings, appointments, organizing and maintaining paperwork along with the soft copies of the same, conducting research and circulating information using telephone, e-mail, letters and websites. Processed central supply purchase orders, distribute requested supplies, maintain central supply room; generating orders, check stock levels for re-order; courier services-pickup and deliveries for supplies. Supports compliance with HIPPA, JCAHO standard operating procedures & processes to meet company requirements

Sitel

Customer Service Representative for Cigna Health Insurance 2008

Build relationship of trust, respect and partnership with client/internal contacts by providing world class customer service skills. Handle clerical and administrative responsibilities in fast paced environment. Precise in capturing data and trends of entry errors. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

MAU

Medical Assistant 2005-2007

Medical Assistance Front &Back office, Medical Billing, Microsoft words., Windows XP., Medisoft, Minor Surgical Prep., Venipuncture, Injections, EKG’s, Specimen Collection, Vitals, Basic Physicals, Urinalysis, Basic Training CPT Coding, CPR certified, ICD-9 and PDR.

Education

B.S Health Service Administration, 2013

Strayer University, Augusta, GA

A.A.S Medical Assistant, 2007

Savannah River College, Augusta GA

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