Customer Service Representative

LUCINDA K HAWKE

***** *********** ****

Grafton, Ohio 44044

Phone: 440-***-****

Email: *******@********.***

SUMMARY

Experienced and versatile professional with specific expertise in administration, loan processing and finance. Multi-tasker who takes initiative in research and problem resolution. Excellent written, verbal and interpersonal skills. Self-motivated and adaptable team player who performs well in a fast paced high volume environment.

PROFESSIONAL EXPERIENCE

ST. PAUL LUTHERAN CHURCH – Valley City, Ohio 2013-present Parish Administrator

Responsibilities consist of assisting the Church Pastor, maintaining Congregation Member’s private records, prepare weekly bulletin and announcements, create monthly Newsletters, and scheduling of volunteers.

• Manage Daily Prayer Chain for all Members.

• Prepare Weekly Worship Bulletin and Announcements.

• Maintain weekly attendance for Congregation Members.

• Create and distribute monthly Newsletter and Volunteer Schedules.

• Organize Baptism, Confirmation, Wedding, Funeral and Worship Service Volunteers.

• Process Membership transfers in and out of the Congregation.

• Maintain official documents of the Church.

• Order Sanctuary and Office Supplies.

• Maintain Church Events & Fellowship Hall Calendars.

• Assist with individual groups within the church. AMERIGAS – Westlake, Ohio (Seasonal) Sept. 2016 – March 2017 Data Entry Specialist

Assisted the Business Service Department in entering residential data of new clients. Focused on accuracy and quantity. Positive performance reviews.

WELLS FARGO FINANCIAL – Elyria, North Olmsted & Strongsville, Ohio 2002-2010 Loan Document Specialist (2008-2010)

Managed fast paced document processing. Communicated and collected all the necessary documents from clients, branch clerical duties, customer service and training.

• Administered approximately 50 pending loan applications monthly for 9 Credit Managers.

• Processed documents in a timely fashion (collected income documents, insurance statements, cleared credit and title issues, obtained mortgage payoffs, and other necessary documents needed to complete the loan analysis).

• Worked consistently in a high volume, fast paced environment.

• Accurately maintained and distributed an excel spreadsheet tracking The District Sales for 30 Credit Managers.

• Assisted Manager and Compliance Analysis in training Team Members on proper policies/procedures.

• Trained new Credit Managers on proper policies/procedures and followed up to be sure they were in compliant with all the rules.

• Reviewed all documents for accuracy and completion.

• Consistently ranked Distinguished on Performance Reviews. Loan Processor (2002-2008)

Sold Credit Cards, Personal & Mortgage Loans while processing applications, prepared loan documents and closed loan with the customer.

• Called delinquent accounts daily to collect payment.

• Successfully cross sold Credit Cards, Personal Loans, and Mortgage Loans.

• Managed Loan pipeline for all Real Estate applications.

• Ordered Title and Appraisal.

• Processed and prepared all final loan documents for all Real Estate, Auto and Credit Card applications.

• Reviewed files after documents were signed, before customer left the office.

• Loan Funding-cutting checks, taking Real Estate out of rescission.

• Trained new Credit Managers on proper policies/procedures.

• Consistently ranked Distinguished on Performance Reviews. NORWEST FINANCIAL – Elyria, Ohio 1986-2002

Administrative Service Representative (1990-2002)

Authorized to approve loans up to $5000. Maintained a compliant office and met all my individual sales goals.

• Sold Credit Cards, Personal Loans and Mortgage Loans.

• Called delinquent accounts to collect payment.

• Completed loan applications, credit reviews, document preparation for loan approval and loan close.

• Handled large sums of money daily as payment cashier of $1000-$3000.

• Trained new selling team members on proper policies/procedures. Customer Service Representative (1986-1990)

Maintained office procedures accurately and consistently while providing prompt customer care.

• Processed Sales Finance applications. Sold Small Personal Loans.

• Handled all clerical duties within the branch.

• Handled large sums of money as payment cashier.

• Selected to assist in preparing team member training manual. EDUCATION

Associates Degree: General Business Management

Lorain County Community College – Elyria, Ohio

TRAINING

Reporting Suspected Financial Abuse 1/10, 12/06; Fair and Responsible Lending 5/10, 4/09, 10/08, 10/07, 9/06 Code of Ethics 3/10, 3/09, 7/08, 4/07; Fraud Overview for Sales 11/09 BSA/OFAC: Combating Money Laundering 7/09, 9/08, 9/07 Notary for the State of Ohio

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