Manager Engineer

Location:

Tokyo, Japan

Posted:

October 31, 2017

Contact this candidate

Resume:

MARLO DE OCAMPO

SENIOR UNIFIED COMMUNICATIONS AND COLLABORATION ENGINEER

OCCUPATIONAL OBJECTIVES

To work in challenging work environment. To contribute the best of my abilities towards the growth and development of a progressive company. To fully utilize my technical and interpersonal skills to ensure a challenging and rewarding career. SUMMARY OF EXPERIENCE

Having more than ten years’ experience in the following technological fields with proven track record of accomplishments and support/management:

§ IP WAN PSTN: Voice over IP and PBX (Call Routing, Networking, Control, Applications and Endpoints)

§ LAN WAN: Design, Deployment, Implementation, Support and Management

§ Systems and Network (Voice and Data) Engineering WORK EXPERIENCE

Voice and Multimedia Engineer/Consultant

01 September 2016 - Present

Nomura Holdings, Inc.

Minato ku, Tokyo, Japan

Responsibilities:

§ Support development of client global voice network and multimedia solutions.

§ Support project unified voice and multimedia engineering.

§ Support standardization and development and standard operation procedures as well as documentation templates needed for voice and multimedia system integration testing, and user acceptance testing.

§ Support draft of design documentation in accordance with client specific documentation standards, as well as maintain said documentation for future reference.

§ Document design development change request requirements for engineering and implementation, as well as future reference.

§ Support network related hardware and software design and certification process for the voice and multimedia projects.

§ Document and monitor task progress in accordance with client specific standards.

§ Draft weekly status reports for client management in accordance with specific standards.

§ Attend and proactively contribute to weekly status meeting in accordance with client specific standards.

§ Liaise, communicate and collaborate with overseas network engineering teams as well as the RTB Operational Infrastructure Team, Server Teams in accordance with project execution requirements.

§ Lead support of Cisco Unified Communication (UC) and Collaboration projects including planning, design, installation, integration, migration and advanced troubleshooting. Ongoing-Projects

Unified Contact Center Express Upgrade 8.5 To 9.0

Unified CM Upgrade 8.6 To 10.5

Cisco Unity Connection Migration 8.6 To 11.5

Instant Messaging and Presence 10.5 Deployment

Cisco VXME Deployment

MRA via Cisco Expressway C and E

TDM Migration To SIP

Cisco Gatekeeper to Session Management Edition Migration Senior GSD Engineer / Technical Lead - UCaaS

01 December 2014 - 18 August 2016

DTSI Group - NTT Communications Corporation

Taguig City, Philippines

Responsibilities:

§ Act as IPT NTT-Global Management One - DTSI Transition Project Manager:

• Deliver all Transition Projects and Programs in line with recognized best practice methodology (managing risk, governance, quality, assurance, issue, resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology

• Act as the central liaison for all transition activities

• Manage day to day Transition project communication both within NTT and all other stake holders and produce relevant reports accurately and in a timely manner at the agreed frequency. E-mail: *****.*******.********@*******.***

Mobile: +81-80-885*-****

Skype: marlo.deocampo

• Take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, vendors, account team members and client stakeholders.

• Monitor the program/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

• Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery.

§ Lead Cisco IP Telephony escalation and troubleshooting of NTT Communications Corporation clients globally.

§ Lead the escalation and troubleshooting of NTT Communications Corporation - Global Management One IP Telephony infrastructure.

§ Lead support of Cisco Unified Communication (UC) and Collaboration projects including planning, design, installation, integration, migration and advanced troubleshooting of DTSI Group clients locally. Senior IT Specialist - Unified Communications and Collaboration 24 July 2013 - 24 September 2013

Exact International Development B.V.

Delft, The Netherlands

Responsibilities:

• Lead Cisco Unified Communications (UC) and Collaboration projects including design, planning, installation, migration and advanced troubleshooting on 38 sites globally.

• Configure voice services on all Cisco LAN/WAN hardware including: 3560, 3750 Catalyst Switches, 28xx, 38xx, 29xx, 39xx, 3750 ISR, UCS servers, including QoS configuration.

• Deploy VoIP Cisco Unified Communications Manager (UCM) / Call Manager 6.0.1, 8.5.1, UCCX 8.5.1, Unity Connection 8.5.1 (running on VMWware ESXi (UCS) and MCS Servers), Cisco Unity Express, H323 MGCP Gateways, Intercluster- Cluster Trunk (Non-Gatekeeper Controlled), ATAs, T37 T3 (Fenestrae) FoIP, IP Video/Telepresence/Tanberg/Polycom, LDAP, MS Lync 2010, PRI T1 E1 (B D Channels), ISDN BRI (B D Channels), FXO FXS. SRST, MGCP Fallback, Extension Mobility Cross Cluster (EMCC), AAR, dial plan design, implementation and management, and telecommunication systems as well as related network hardware and software, including design, installation, configuration, support, optimization and administration of associated corporate telecommunications systems and applications.

• Resolve complex Unified Communications/IP Telephony issues that have been escalated by other engineers

• Participate in other Network Engineer services associated with the planning, deployment, installation, administration, and management of agency data and VoIP networks.

• Document successful implementation techniques.

• Promotes team spirit and works collaboratively to achieve team goals.

• Present and maintain a consistent professional image to customer and colleagues. Projects Handled

Ø Boston Centralized IP Infrastructure

Ø Frankfurt Centralized IPT Infrastructure

Voice Network Engineer

01 October 2011 - 19 December 2012

BT Applied Technology

Jeddah, Kingdom of Saudi Arabia

Responsibilities:

• Designs, configures, implements, troubleshoots and updates of Cisco Unified Communications Manager 4.1, 4.2, 5.2, 6.1, 7.0 and 8.6 (Publisher and Subscriber), Cisco Unified Manager Express, Cisco Unified Communication System 520, Unity Voice messaging, Unity Express and IP Contact Center Express, Cisco ATAs, Fax over IP (FoIP T.38) and Call Center Agents

• Configuration, troubleshooting and updates of Nortel Voice Network (Succession, NRS Manager and NRS- CS 1000 Element Manager)

• CUCM back up using SFTP, FTP, EEM, Disaster Recovery, OS Administrator, Unified Reporting, CUCMs database replication and Monitoring using Real-Time Monitoring Tool.

• Configuration, installation, troubleshooting and firmware upgrade of Cisco 7900 Series IP Phones, SIP Phones and Nortel IP Phones and IOS upgrade of VoiP H.323 and MGCP Gateways

• Maintaining the reliability, stability and IPT security of 16 Remote Offices (e.g. Boston USA, Hongkong China, Egypt, Jordan, Saudi Arabia, etc.) VoIP Networks (Cisco 2800 Series H.323 Gateways, Cisco 2800 Series CUCME Routers and UC520 Unified Communication) and 3800/3700, CUBE, H.323 and MGCP Gateways, E1 CAS, SIP Trunking, TEHO - lease cost routing, toll-by-pass and Media Resources (software and hardware).

• BTAT HQ, Off-Campus Sites, Remotes Sites and ICTs NGC dial plan design, implementation and managements.

• Responsible for maintaining updated Central-Site Multi-Site Distributed IP Telephony designs, Inter Clustering documentations, configuration backup, CUCM CDR Analysis Reporting and IPCCX Customer Response Solutions Historical Reports.

Projects Handled

Ø BT Advance Operation and Maintenance (BTAM), Digital Solutions Providers (DSP) and Hardware Solutions Builders

(Hasoub) HQs Inter-Cluster (Non-Gatekeeper Controlled) Trunk connectivity implementation and dial plan design. Ø BTAT Makkah Nortel to Cisco IP Phone migration.

Ø BTAT CUCM, Unity, Microsoft Lync and LDAP Integration. Ø RightFax Integration with Cisco Unified Communication Manager and FoIP (T.38) configuration. Ø AnelKSA HQ and remotes sites new Call Processing Infrastructure

§ Cisco CUCM 8.6 configuration and Unity Connection 8.6 (via SCCP) configuration and integration.

§ Media Resources (software and hardware) and dial plan assignment, configuration and management.

§ Configures H.323 and SRST gateways for CUCM, SIP and E.164 support.

§ SIP Trunking design and configuration.

§ Failover and redundancy - SRST in CUCM Express mode and high availability AAR, CAC and RSVP configuration.

§ Intercluster-Cluster Trunk (Non-Gatekeeper Controlled) configuration. Ø Future Entertainment Works (FEW) Nortel Call Processing Infrastructure migration to BTAT Cisco VoIP Infrastructure

(Single-Site Deployment Design)

§ Cisco CUCM configuration from Router Group, Route List, Router Pattern, Translation Pattern, Calling Search Spaces, FAC, Toll Free feature, etc.

§ Voice gateways configuration dial-peers (inbound and outbound) VoIP and POTS.

§ CUCM Integration with IPCCX (scripting and configuration). Ø BTAT Nortel to Cisco Migration and E1 TDM Circuit-Switch upgrade to NGN SIP

§ Coordination with Saudi Telecom Company (STC) as to E1 Circuit-Switch upgrade to Next-Generation Network

(NGN) SIP

§ H.323 voice gateways configuration for SIP Trunking and E.164 support.

§ Integration with the existing VoIP Infrastructure and application nodes (CUCMs, Unity, IPCCX, MS Lync and LDAP, RightFax, T.38 and Cisco ATAs)

§ Failover and redundancy - Cisco Unified SRST High Availability AAR and CAC configuration and testing. Systems/Network Support Engineer

21 January 2007 - 21 January 2011

PSHRC - Ministry of Defense & Aviation

Taif, Kingdom of Saudi Arabia

Responsibilities:

§ Enterprise Cisco Routers and Switches setup and configuration - Multihomed BGP and OSPF Muttiple Areas, Routes Redistribution, Virtual Link, Multi Layer 3 InterVLAN Routing, VLAN, VTP, RSTP, HSRP (Redundant and Fault Tolerant), EtherChannel and Port-Channel (Load Sharing and Balancing), NetFlow/SPAN (LAN/WAN Optimization), VLSM, Route Summarization, Route Map, Policy-Based Routing, NAT, AAA- Radius, Access-List, Port Security, SSH, SDM, Cisco IOS-Based DHCP, FTP, TFTP, SNMP and Syslog.

§ Management and administration for network devices (Cisco Routers (1700, 1800, 2600 and 2800 Series), Multi Layer, Layer 3 and 2 Switches (6509, 4507, 3560 and 2950), VoIP Gateway/Gatekeepers, VPN Concentrator 3000, Access Points, Modems, 3Com Switches, Systimax patch panels, cablings/wiring (Cat 5, 5e and 6), blocks/jacks, APC and MGE UPS) including network monitoring systems (CiscoWorks 2000, Solarwinds, NetworkEagle and HP OpenView) and network access account management.

§ Wireless and WiMAX Infinite 5000 Routers connection and remote access - Cisco VPN Concentrator 3000 support configurations, management and applications.

§ Ensure all configuration and routing changes are logged, backed up and approved prior to implementation.

§ Coordination with Cisco Systems Technical Assistant Center (TAC) representative for technical support and for other network-related issues.

• Cisco Unified Communications IP Telephony Solution and Infrastructure:

§ Unified Communications Manager 4.1, Cisco IP Telephony Server and Monitor, Cisco Unity, Mobility and CallManager Express, H.323 Gateway (PRI E1), QSIG, QoS - Call Admission Control, COR, Survivable Remote Site Telephony, Routers and PBX integration and interoperability (using 2800 Series ISR, Cisco MCS 7825 Servers cluster and GigE/PoE Switches on high-speed redundant LAN/WAN and PSTN links) multisite centralized deployment and administration support.

§ Configuration, installation, troubleshooting and firmware upgrades of Unified IP Phones 7985, 7975, 7961, 7941, 7925, 7911, Wireless Phone 7920, IP Phone Expansion Module 7914, IP Conference Station 7935, IP Communicator and Cisco ATA.

• Windows Servers 2000, 2003 and 2008 Enterprise Edition (Domain Controllers, Active Directory, DNS, DHCP, Web, File and Print Servers), ISA Server 2006, Exchange Server 2007, Internet Information Services (IIS), Internet Authentication Service (IAS), and Citrix Meta Frame Server/Management Console, Citrix Client and SharePoint support installation, configuration and administration.

Systems/Network Engineer

15 November 2002 - 28 February 2006

Saudi Oger Ltd. - Royal Commission

Jubail, Kingdom of Saudi Arabia

Responsibilities:

• Implementation of operational requirements, systems administration and maintenance of computer hardware, software, network, etc.

§ Management and administration of system and network infrastructure (LAN/WAN, VPN, VLAN, VTP, STP, SDM, Firewall, Routers, Switches, Modems, load balancing, clustering, and management station) and configuration/deployment of Windows 2000 and 2003 Servers (Domain Controllers, Active Directory, DNS, DHCP, File and Print Servers), ISA Server 2004, Exchange Server 2003, Internet Information Services (IIS) and Internet Authentication Service (IAS) and system/network logs, servers, user accounts/IDs/profiles, security permission, systems access, passwords, applications, systems logs, printing, and performance monitoring, etc.

§ Performs Cisco PIX Firewall, Internet Routers, Gigabit/Fast Ethernet Switches, HP Servers, Compaq & Dell Workstations/Notebooks maintenance, hardware/software installations, upgrade (e.g. patches, service packs and hot fixes) and testing, and hardware level trouble-shooting, firmware and driver updates.

§ Performs administration update on Norton Anti Virus and other antivirus software's for servers/workstations/notebooks and minimize the downtime of servers/workstations from being infected of virus or worm.

§ Controls & maintains company's intranet/internet access and e-mail applications.

• Coordination with Cisco Systems Technical Assistant Center (TAC) representative for technical support and for other network- related issues.

• Provides support in monitoring and optimizing the performance of the database (e.g. controlling/monitoring user access to the database, backup and recovery of database information, modifying the database structure as necessary and troubleshooting, investigating and eliminating root causes of database downtime or connections failure in order to insure availability and integrity of the system). That is to say, provides primary support for the backup and recovery of all servers to achieve the performance standards set by I.T. Department.

• Provides technological acumen and expertise in directing, managing, accessing and organizing company's needs for information technology infrastructures and resources, analyzing system requirements and the knowledge to determine hardware/software/network compatibility and feasibility; identification, research, evaluation and recommendation of network related tools and emerging network technologies; prepares and presents proposals and reports for management and committees.

• Provides project management of technical staff in the implementation, installation, configuration, and technical support of computer and network architecture; coordinates projects with other departments and external organizations and agencies.

• Maintains and updates the inventory records/floor plan and other documentations for computer systems and network.

• Analyzes and determines budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions; plans future enhancements and directions for the company-wide computer systems/network.

• Serves as primary point of contact and liaison with vendors; reviews vendor products, and coordinates and facilitates vendor interviews and presentations.

• Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals.

• Maintains a broad knowledge of current and emerging state-of-the-art computer network and system technologies, architectures, and products.

• Provides technical support in SCADA and PBX telephony support. M.I.S. /I.T. Engineer

22 October 2001 - 20 September 2002

De Zung Manufacturing Corporation

Pasay City, Philippines

Responsibilities:

• Identifies computer hardware, software and network requirements.

• Oversee and administer the installation, testing, implementation and management of computer hardware, software and network applications based on high-level requirements.

• Implementation of operational requirements, systems administration and maintenance of computer hardware, software, and network (i.e. LAN/WAN, Firewall, Routers, Switches, Hubs, servers, workstations, printers, modem, etc.).

• Provides backup and recovery of databases and all required utilities.

• Oversee and administers the installation, testing, implementation and management of standard organizational programs and other related software.

• Develops standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol.

• Controls and maintains company’s intranet/internet access and e-mail applications.

• Updates security patching, hot-fixes and service packs to prevent malicious attack and network abuse.

• Maintains accurate and complete business records, installation and configuration change documentations including hardware and software inventories, licensing, monitoring, and support contracts and procedures.

• Liaise with other support entities in monitoring and resolution of IT problems.

• Develops methodology to expand flexibility of programs or systems to meet changing needs of user departments and to accommodate future expansion without necessitating a major redesign of the systems at a later date.

• Supports in software development units which include identifying and analyzing their needs, recommending solutions, and implementing changes.

• Researches software and hardware packages for updates and installs all software updates. Assists in the evaluation, purchase, installation, utilization and repair of computer hardware, software and other computerized systems. CERTIFICATION

Cisco Certified Network Associate - CCNA

Cisco ID: CSCO11416750

Cisco Certified Network Associate Voice - CCNA Voice Cisco ID: CSCO11416750

Cisco Certified Design Associate - CCDA

Cisco ID: CSCO11416750

Cisco Certified Internetwork Professional - CCIP

Cisco ID: CSCO11416750

Cisco Certified Network Professional - CCNP

Cisco ID: CSCO11416750

Cisco Certified Network Professional Voice - CCNP Voice Cisco ID: CSCO11416750

Cisco Certified Design Professional

Cisco ID: CSCO11416750

Cisco Certified Network Professional Collaboration Cisco ID: CSCO11416750

Cisco Authenticity Validation: www.cisco.com/go/verifycertificate Certification Verification No.: 404475001851DQBH

Certification Date: September 23, 2010