Human Resources

Regina Marie Phillips, PHR, SHRM-CP

**** ****** ***** – Crestwood, KY 40014

502-***-**** – **********@***.***

www.linkedin.com/in/reginaphillips

Human Resources Management Professional with 20 years’ progressive experience and strong generalist background in supporting up to a 5000 employee facility. Seasoned strategic partner with strong interpersonal skills used to motivate managers and labor in pursuing organizational mission. Accomplished public speaker, having spoken to groups of labor and management on such topics as diversity, EAPs, leadership development, dispute resolution, union avoidance and compliance.

Areas of Excellence

-Labor and Employee Relations - Recruitment and Staffing

-Affirmative Action Initiatives and Administration - Multi-site and International Experience

- Dispute Resolution - Union Avoidance

- Development of Training Materials - Compensation and Benefits

Select Accomplishments

-Part of five-person Senior Leadership Team who opened a one-of-a-kind computer repair facility (Geek Squad City). Grew facility from 340 employees in August 2006, to over 1300 today (1020 FTEs and roughly 325 contingent workers).

-Headed up HR integration for a newly acquired parts distributor.

-During a time of increased flight routes and the acquisition of an international air-cargo company, oversaw administration during 12-month period of a five-fold increase in staffing. This was accomplished during a time of a department staff reduction of 67%. Customer Service ratings during this period, consistently ranked as superior.

-Reduced internal transfer processing time by over 50% by updating job classification database and streamlining transfer communications.

Career Development

Northland Corporation (March 2015 – June 2017)

Human Resources Manager

-Responsible for employee relations and consistency with policy administration

-Weekly payroll administration

-Recruiting and hiring for production and various office positions

-Administration of self-funded health benefits program along with working closely with our TPA

-Oversee Safety Program with respect to training, OSHA compliance, and Forestry Services Council (FSC) compliance

Geek Squad City/Best Buy (May 2006 – May 2014)

Human Resources Manager

- Creation and/or administration of local and corporate policies.

- Oversaw employee relations issues and partnered with company partner, Accenture, to ensure

consistency with administration of discipline.

- Acted as strategic partner in the addition of multiple new businesses to the operation.

- Built partnerships with local educational entities for recruitment purposes and for their curriculum

development in order to meet the needs of today’s employers.

- Built partnerships with local agencies to aid in job placement for those with disabilities.

- Worked continually to maintain a union free work environment.

UPS – Louisville, KY August 1987 – May 2006

Human Resources Supervisor (August 2002 –May 2006)

Next-Day Air Sort Operations

-Support over 5000 operation employees, both management and labor, in compensation and benefits, union contract administration, corporate policy administration and departmental data integrity.

-Responsible for policy enforcement and investigation, union transfers, administration of career opportunities program, training of new initiatives and workshop presentation.

Human Resources Supervisor - Promotion (May 1999-August 2002)

Aircraft Maintenance Division

-Support of Division’s Human Resources needs, required travel throughout US East Coast

Europe and the Americas.

-Conducted training classes and communications in support of new company initiatives.

-Developed local union expertise to provide union contract enforcement and administration.

-Responsible for full scope of HR generalist duties, inclusive of partnering with Safety Department audits and training.

Human Resources Representative (December 1998-May 1999)

Second-Day Air Sort

-Responsibilities focused within corporate initiative training and communications, labor transfer administration and Union contract administration.

-Initial responsibilities grew from support of approximately 500 employees to over 1700, due to non-business related resignations of two group Representatives. Even with a group triple the company’s desired size for a HR Rep, consistently received superior Customer Service ratings.

Recruitment Specialist (May 1993-December 1998)

UPS Center for Employment Opportunities

-Member of group which established the UPS Center for Employment Opportunities. This center successfully combined the recruiting and staffing efforts of three separate Louisville districts into one centralized location.

-HR administrator for entry-level union and non-union personnel.

-Selected as member of Family Assistance Team, whose task was to develop a contingency plan for day-to-day operations in the event that the entire facility operations were displaced.

-Assisted in recruiting/public events, interviewing, hiring and processing new hires.

Training/Operations Supervisor - Promotion (May 1989-May 1993)

Twilight Operations

-Training Supervisor was a newly created position to centralize and standardize the training of new hires, which previously was conducted by the employee’s hiring supervisor.

-Additional responsibilities included supervision of the Package Service Center and Hazardous Waste Operation.

-Supervised up to 15 labor employees.

Package Handler (October 1987-May 1989)

-Entry level position with UPS allowed for greater understanding of organization and opportunities.

Education

Bachelor of Arts – Psychology 1997 Spalding University – Louisville, KY

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