Customer Service Information Technology

RANDY CHAING

***** **** ****** *****, ***********, VA 20121 703-***-****

ac22b0@r.postjobfree.com

OBJECTIVE Seeking an entry-level full-time career in the fields of analytics, advisory, and/ or consulting.

EDUCATION Bachelor of Science - Business Information Technology (BIT) May 2017

VIRGINIA TECH, Blacksburg, VA

GPA: 3.45 / In Major: 3.51

Earned and financed 100% of college living expenses

RELATED SKILLS

Advanced Microsoft VB.NET: Business Analytics within a Visual Framework

ERP and MRP Systems, Supply Chain and Procurement

Advanced supply chain modeling and analysis with logistics management

Advanced Excel: Lookup Functions, Pivot Tables and Charts, Data Analysis Tools, Optimization, Simulation, Modeling, Solver.

Advanced VBA programming and User Interface development.

Intermediate Java programming

Intermediate Microsoft Project: compiling Gantt Charts, Critical Path Scheduling

Strategic thinking and implementation: PESTEL, VRIO, Porter’s, etc.

Superb written and oral communication skills.

EXPERIENCE

Waiter, Avellino’s Italian Restaurant, Blacksburg, VA July 2016 – May 2017

Provide 5-star customer service.

Thrive as a team player in a fast-paced environment.

Prioritize and manage numerous tasks at once.

Manager, Sal’s Italian Restaurant, Blacksburg, VA August 2013 – July 2016

Govern employees and procedures to keep operations running smoothly.

Schedule and place food/beverage deliveries to reassure inventory is up to par.

Establish standards and value for personnel performance and customer service.

Oversee and resolve complaints regarding food quality and/or service.

In charge of closing out staff reports and summarizing daily sales revenue

Accommodate and cater to the needs of a diverse customer base.

ACTIVITIES &

HONORS

VT Beta Alpha Psi Fall 2016 – Spring 2017

VT Student Chapter of APICS Spring 2016 – Spring 2017

2nd in Norfolk Southern Case Competition Spring 2016

Dean’s List Spring 2014 – Spring 2017

VT Breakdance (Bboy Club) Spring 2013 – Spring 2017

Relay For Life of Virginia Tech Spring 2016 – Spring 2017

OTHER

EXPERIENCE

Food Preparation, Hokie Grill, Virginia Tech August 2012 – December 2012

Cashier, Tony’s New York Pizza, Fairfax, VA May 2012 – June 2013

Host / Busser, Bonefish Grill, Centreville, VA June 2010 – September 2010

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