NICK ZERNICK

949-***-**** - ac225q@r.postjobfree.com

OBJECTIVE

I wish to use my years of luxury Food and Beverage service and standards experience to create a safe and quality assured environment, through the education and training of all necessary staff and procedures.

SUMMARY

- Outstanding guest (internal and external) resolution, oral, written and training communication skills.

- Excellent eye for detail, can implement and carry out actions to improve the standards and procedures for property, employees; proficient with establishing and carrying out relevant action plans.

- Knowledge and training of food handling, preparation and safety standards.

- Strong computer and tablet skills especially cashiering, POS, word processing, data processing, hotel operating systems and spreadsheet creation.

- Extensive knowledge of operations: budget, forecast, special events, builds and openings. EXPERIENCE

Hamel Family Wines, Sonoma, CA September 2016-Present Estate Ambassador

- Lead guest experience and education via tour of grounds and Winery facilities.

- Educate guests about history and story of the Winery, wine making process and farming practices.

- Drive Revenue via Sales and Marketing of wines through tastings and food pairings.

- Creation and implementation of special events set up, orchestration and break down of onsite and offsite.

- Proficient in POS and CRM software systems, currently using Vin65 and CellarPass. IMG, Street League Series (SLS), World Surf League (WSL) 2014-2016 Associate Event Coordinator

- Production Team Member for the Buildout, Daily Event Operations and Teardown.

- Assisted with daily duties to ensure both guest, site and client expectations are surpassed.

- Knowledge of equipment, general construction, and comprehension of building plans. Westin Market Street San Francisco, San Francisco, CA 2011-2014 Director of Outlets (Food and Beverage)

- Managed and direct all operations and staff of over 80 for the food and beverage department; including MaSo restaurant Servers, Bussers, Runners, In Room Dining (IRD) and Refreshment Center (Minibar).

- Oversaw all day to day operations of the food and beverage department including 270 seat Fine Dining Restaurant, Lounge and Terrace, In Room Dining and Refreshment Center for 676 rooms.

- Recruited and monitored relevant staff, audited staff daily, weekly and monthly for service standards assessment, attended and resolved grievance concerns as needed. Oversight included: cashiering and balancing, scheduling, ordering and procurement for all operating supplies and equipment, employee relations, union “Local 2” relations, budget, P&L Ledger and checkbook management.

- Coaching and Counseling of staff and creation of developmental training to improve any areas of concern.

- Monitor and manage ratings and reviews online and internally with Starwood GEI portal.

- Maintain, monitor and budget all Accounts Receivable and Accounts Payable manually and with digital reconciliation.

- Proficient in Galaxy, Lightspeed and Opera Property Management Systems (PMS). Housekeeping Manager

- Managed a staff of over 130, including Housekeepers, Housepersons, Housekeeping Supervisors, Dispatchers, Runners, Overnight and Utility staff.

- Controlled the cleanliness and maintenance for 676 guest rooms, 23,000 sq. ft. of meeting space and all public areas.

- Assisted in controlling the Preventative Maintenance (PM) program and tracking all information.

- Created, maintained and updated Standard Operating Procedures and Productivity Logs.

- Maintained, monitored and budgeted all Accounts Receivable and Accounts Payable manually and with digital reconciliation.

Pelican Hill, Newport Coast, CA 2008-2011

Assistant General Manager - Villas (Pre-Opening Team)

- Assistant General Manager for all operations within the resort Villas; Manager for the Villa Rooms Division and Villa Club Food and Beverage Outlet; directly report to Executive General Manager and Executive Director of Food and Beverage.

- Managed a team of 65 plus: Butlers, Butler Runners, Drivers, Guest Service Representatives, Bell Attendants, Front Desk Agents, Servers, Bartenders, Bussers, Administrative Staff.

- Meet as well as greet Guests, troubleshoot and attend to Guest concerns and complaints.

- Ensure events and conferences run without interruption.

- Liaison between Executive Committee members and line employees; Execute daily, weekly, monthly, yearly labor goals.

- Maintain and monitor department budget, P&L Ledger, checkbook and all inventory control.

- Created all Standard Operating Procedures, Productivity Logs, and daily activities checklists.

- Created and conducted the New Hire Training Manual for incoming Front of House staff. Ritz Carlton, Laguna Niguel, CA 2006-2008

Bell Attendant, Overnight Lead Bell Attendant

- Responsible for initial contact and experience with guests for all resort amenities.

- Introduced guests to rooms, resort layout, and local attractions.

- Overnight Lead Bellman.

Montage Resort & Spa, Laguna Beach, CA 2003-2006 Doorman, Front Drive Supervisor

- Supervised a team of 30 Valets and Drivers, oversaw the operation of the front drive and all special events, managed scheduling for all Supervisors and Valet staff.

- Daily duties included auditing and training the greeting visitors and guiding guests thorough a seamless check-in and check-out experience.

- Acted as a liaison for resort information, marketing of rooms, restaurants, and resort spa to all walk on guests.

EDUCATION

- California State University, Long Beach BS in Business Administration - Marketing HONORS

- Westin Manager of the Quarter Nominee, 1st Quarter 2013 and 2nd Quarter 2012

- Pelican Hill, Employee of the Quarter; 1st Quarter 2010

- Pelican Hill Employee of the Quarter Nominations: 1st, 2nd, 3rd, 4th Quarter 2009

- Ritz-Carlton 5 Diamond Award Nominee: 2007

- Montage Laguna Beach, Montage Master Award; April 2005

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