Restaurant/Bar Manager Customer Service
Resume:
**** ******** *** *******, *****
Cell: 210-***-**** E-Mail: ac223b@r.postjobfree.com
Lauren Hicks
Management
“Excellence is not exception, it is a prevailing attitude” - Charles Swindoll
Key Skills
Excels in customer service
Extensive experience in restaurant operations from opening to closing
Schedules hours and assigns duties
Assess personnel needs and interviews, hires, trains, and develops team members as needed.
Monitors budget and payroll
Trained for kitchen proficiency
Order and receive food and beverage deliveries
Establish standards for employee personal performance
Exceptional communication, leadership, organizational skills
Immense multi-tasking abilities
Professional Experience
Front of the House Manager
Monitors staff to ensure working as a team to produce the unequaled customer service.
Sets standards for service; trains staff to exceed expectations to ensure best possible dining experience.
Regularly visits each guest to monitor customer satisfaction with service to make sure shifts run smoothly and without unexpected problems.
Supervises staffs of up to 45-60 to ensure policy and procedures properly followed.
Interviews, hires, develops and manages team members.
Creates weekly schedule for team members.
Reprimanded employees as needed, up to and including termination.
Creates weekly schedule for team members.
Ensured uniform and personal appearance were clean, professional and conformed to company policy and procedures.
Created excellent working relationships with co-workers to create solid team that met or exceeded expected goals.
Compares P&L against food and liquor costs to determine whether store goals met.
Orders all bar inventory.
Uses strong organizational and administration skills to maximize efficiency.
At end of shift, walks off kitchen, bar and front of the house to ensure everything properly cleaned and set up for next morning shift.
Familiar with Crunch Time, Adaco, Determonistics, Harbortouch, Aloha, and Micros computer systems.
Experienced with purchasing and payroll.
Trained for kitchen proficiency, including food prep, pantry, sauté, fry, and grill.
Worked directly with vendors to develop and maintain relationships.
Developed relationships with surrounding community.
Routinely scheduled as closing manager.
Head Server /Trainer/Bartender/Key Holder
Possesses excellent customer service and communications skills.
Functions as shift leader, ensuring staff functions as team to promote for best guest dining experience.
Maintains extremely fast-paced environment while always focusing on guest service first
Completed opening and closing procedure, including setting up necessary tools and supplies, cleaning areas and locking restaurant.
Supervised dining area to assess seating availability, service, safety and guest satisfaction.
Trained all new staff, management and servers on procedures and policies.
Scheduled and coached employees.
Functioned as “go to” person for both management and employees on issues dealing with computer scheduling of parties, questions of procedure, menu items and wine selections.
Suggested to management new ways to increase profit while awarding servers for extra effort.
Worked as necessary to cover shifts, even if overtime required.
Consistently acknowledged by managers for exceeding daily goals.
Experienced with fine dining etiquette, food and wine pairing.
Trained in banquet setup and scheduling.
Management/Marketing
Designed all venues for holiday and special events for martini bar.
Bar Manager for Aramark. With no previous year’s sales figures, created budget and forecast and ordered liquor, beer and wine for all events at Alamodome. Events included the Alamo Bowl, the USA vs Mexico soccer game, Major League Baseball Weekend, Monster Jam, all concerts, and UTSA football games; up to 60,000 guests served. Coordinated current inventory and ordered product for each event for all public bars, suites, and private bars through catering. Supervised all set up and break down of bars prior to and after events.
Bar and Restaurant Consultant
Experienced in working with new owners in choosing and installing equipment, interfacing with vendors, choosing product, consulting on menu, designing layout training staff and compiling pricing list for product.
Computer Skills: Word, Excel and Power Point
Licenses and Certifications
TABC Seller Training Certification, expires 6/17/18
Serv Safe Food Protection Manager Certification, expires 2/25/19
Employment History
London Sub and Pub
Assistant Manager/ Bartender
The Front Porch Bar and Grill
5/2017-7/2017
Restaurant and Bar Consultant
Sir Winston’s Pub
11/2016-8-2017
Assistant Manager/ Bartender
Tejas Rodeo Steakhouse and Saloon
2/12/2016 – 9/1/2016
Head bartender / FOH Supervisor
Infinity Professional Management Staffing and Consulting LLC
3/2015-present
Bartender/ Supervisor
Aramark
6/2014-7/2015
Bar Manager
Bar Louie
5/2013 to 4/2014
FOH Manager
JW Marriott Hill Country Resort and Spa
5/2012 to 12/2012
Bar Supervisor
Dave & Busters
2/2008 to 3/2012
Trainer/Server/Bartender
Stone Werks
6/2006 to 6/2007
Trainer/ Server
Norwegian Cruise Lines
1/2006 to 6/2006
Main Dining Room Server
Zio’s Italian Kitchen
9/2004 to 1/2006
Server
References
Eric Lopez
CEO
Infinity Professional Management Staffing and Consulting LLC
Sandra Gonzales
Senior Staffing Coordinator
Infinity Professional Management Staffing and Consulting LLC
Steve Haley
CEO
London Sub and Pub
Austin Petty
Bartender
London Sub and Pub
Stephanie Grey
Leasing Agent
Park at Rialto
Barbi Day
Secretary
Marathon Title
Rebecca Barrera
Head Bartender
Tejas Rodeo Steakhouse and Saloon
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