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Restaurant/Bar Manager Customer Service

San Antonio, Texas, United States
November 01, 2017

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**** ******** *** *******, *****

Cell: 210-***-**** E-Mail:

Lauren Hicks


“Excellence is not exception, it is a prevailing attitude” - Charles Swindoll

Key Skills

Excels in customer service

Extensive experience in restaurant operations from opening to closing

Schedules hours and assigns duties

Assess personnel needs and interviews, hires, trains, and develops team members as needed.

Monitors budget and payroll

Trained for kitchen proficiency

Order and receive food and beverage deliveries

Establish standards for employee personal performance

Exceptional communication, leadership, organizational skills

Immense multi-tasking abilities

Professional Experience

Front of the House Manager

Monitors staff to ensure working as a team to produce the unequaled customer service.

Sets standards for service; trains staff to exceed expectations to ensure best possible dining experience.

Regularly visits each guest to monitor customer satisfaction with service to make sure shifts run smoothly and without unexpected problems.

Supervises staffs of up to 45-60 to ensure policy and procedures properly followed.

Interviews, hires, develops and manages team members.

Creates weekly schedule for team members.

Reprimanded employees as needed, up to and including termination.

Creates weekly schedule for team members.

Ensured uniform and personal appearance were clean, professional and conformed to company policy and procedures.

Created excellent working relationships with co-workers to create solid team that met or exceeded expected goals.

Compares P&L against food and liquor costs to determine whether store goals met.

Orders all bar inventory.

Uses strong organizational and administration skills to maximize efficiency.

At end of shift, walks off kitchen, bar and front of the house to ensure everything properly cleaned and set up for next morning shift.

Familiar with Crunch Time, Adaco, Determonistics, Harbortouch, Aloha, and Micros computer systems.

Experienced with purchasing and payroll.

Trained for kitchen proficiency, including food prep, pantry, sauté, fry, and grill.

Worked directly with vendors to develop and maintain relationships.

Developed relationships with surrounding community.

Routinely scheduled as closing manager.

Head Server /Trainer/Bartender/Key Holder

Possesses excellent customer service and communications skills.

Functions as shift leader, ensuring staff functions as team to promote for best guest dining experience.

Maintains extremely fast-paced environment while always focusing on guest service first

Completed opening and closing procedure, including setting up necessary tools and supplies, cleaning areas and locking restaurant.

Supervised dining area to assess seating availability, service, safety and guest satisfaction.

Trained all new staff, management and servers on procedures and policies.

Scheduled and coached employees.

Functioned as “go to” person for both management and employees on issues dealing with computer scheduling of parties, questions of procedure, menu items and wine selections.

Suggested to management new ways to increase profit while awarding servers for extra effort.

Worked as necessary to cover shifts, even if overtime required.

Consistently acknowledged by managers for exceeding daily goals.

Experienced with fine dining etiquette, food and wine pairing.

Trained in banquet setup and scheduling.


Designed all venues for holiday and special events for martini bar.

Bar Manager for Aramark. With no previous year’s sales figures, created budget and forecast and ordered liquor, beer and wine for all events at Alamodome. Events included the Alamo Bowl, the USA vs Mexico soccer game, Major League Baseball Weekend, Monster Jam, all concerts, and UTSA football games; up to 60,000 guests served. Coordinated current inventory and ordered product for each event for all public bars, suites, and private bars through catering. Supervised all set up and break down of bars prior to and after events.

Bar and Restaurant Consultant

Experienced in working with new owners in choosing and installing equipment, interfacing with vendors, choosing product, consulting on menu, designing layout training staff and compiling pricing list for product.

Computer Skills: Word, Excel and Power Point

Licenses and Certifications

TABC Seller Training Certification, expires 6/17/18

Serv Safe Food Protection Manager Certification, expires 2/25/19

Employment History

London Sub and Pub


Assistant Manager/ Bartender

The Front Porch Bar and Grill


Restaurant and Bar Consultant

Sir Winston’s Pub


Assistant Manager/ Bartender

Tejas Rodeo Steakhouse and Saloon

2/12/2016 – 9/1/2016

Head bartender / FOH Supervisor

Infinity Professional Management Staffing and Consulting LLC


Bartender/ Supervisor



Bar Manager

Bar Louie

5/2013 to 4/2014

FOH Manager

JW Marriott Hill Country Resort and Spa

5/2012 to 12/2012

Bar Supervisor

Dave & Busters

2/2008 to 3/2012


Stone Werks

6/2006 to 6/2007

Trainer/ Server

Norwegian Cruise Lines

1/2006 to 6/2006

Main Dining Room Server

Zio’s Italian Kitchen

9/2004 to 1/2006



Eric Lopez


Infinity Professional Management Staffing and Consulting LLC


Sandra Gonzales

Senior Staffing Coordinator

Infinity Professional Management Staffing and Consulting LLC


Steve Haley


London Sub and Pub


Austin Petty


London Sub and Pub


Stephanie Grey

Leasing Agent

Park at Rialto


Barbi Day


Marathon Title


Rebecca Barrera

Head Bartender

Tejas Rodeo Steakhouse and Saloon


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