Operations and Production Manager/Supervisor

Robert E. Mack, V linkedin.com/in/rmackmba-lssgb

Operations - Supply Chain/Logistics - Process Improvement Atlanta Metro Area, GA 240-***-**** ********@*****.***

SUMMARY

A Highly Organized, Logistics and Performance-Focused Leader of multi-million dollar service operations and unique top producing teams with 7+ years’ supervising experience. Recognized as an astute strategist, innovator and problem solver with strong analytical and communication skills that deliver efficient, effective and positive results. Competitively proven track record of improving business processes, increasing profitability and exceeding customer expectations my 1st 6 months on the job. Competencies include:

Directing safety & regulatory compliance, quality, productivity and change management

Strategic planning, scheduling & logistics, analytics, modeling and reporting

Coaching, leading & training cross-functional teams, resolving conflicts and negotiating

Monitoring and improving processes, KPIs and work flows

Communicating with customers and stakeholders of all levels

Financial analysis, budgeting, forecasting, P&L management and cost controls

Advanced MS Excel, Word, PowerPoint and Outlook proficiency

EXPERIENCE

Contractor 2016 - Present

Head Hunters Atlanta, GA

Nationally recruited to contribute value-added skills supportive to the completion of time sensitive projects.

Department Operations Manager, Integrated Health Program (IHP) 2014 - 2016

DeKalb Community Service Board Atlanta, GA

Systematically structured, managed and process improved a $1.6M grant-funded, production-driven medical clinic. Supervised a team of 6 managers causing them to consistently exceed their weekly productivity requirements. Coordinated collaborative services for 50+ licensed practitioners making it easier and faster for their patients to be medically serviced. My efforts resulted in clinic expansion, the making of a company video https://youtu.be/UVquIN9M2FA co-starring me, and a team bonus!

Applied Gap Analysis & Mapping techniques to exceed vital benchmarks expanding clinic access to 2 sites my 7th mo in position

Pioneered & authored the IHP’s 1st SOP manual; and implemented a no cost IM System reducing patient wait time 80%

Engineered cross-functional work flow processes boosting patient throughput 50%

Site Operations Director, Department of Community and Human Services (DCHS) 2011 - 2013

Alexandria Community Service Board Alexandria, VA

Directed, managed and continuously improved the day-to-day quality, safety and operations of a state-funded 24 hr 10 bed hospice facility. Supervised and scheduled a rotating team of 13 stimulating improved and timely documentation on their part with increased production. Effectively managed crises and personnel as needed in compliance with emergency protocols.

Established and presented routine safety trainings reducing incidents by 75% from 36 to 9 my 1st year in position

Created a Records Management System (RMS) enabling 5 second access to essential data

Spearheaded a detailed utility audit and implemented energy efficient solutions reducing monthly electrical costs by 25%

Consulting Project Manager 2007 - 2011

VSL Communities, LLC - A Custom Home Building Business Atlanta, GA

Analyzed, continuously improved, coordinated, planned and directed project life cycles thru completion overseeing the quality and safe production of 2 subdivisions, 12 homes each. Utilized operating expenses within budget. Facilitated vendor resources, deliverables and above and beyond customer service resulting in a 100% scorecard rating in meeting production deadlines.

Streamlined product installation intervals reducing project timetables & stimulating increased sales my 1st year in position vs LY

Created an automated mobile office saving $180/mo in gas reimbursement costs @ $0.45/mi 100 mi/wk

Co-designed brochures & marketing strategies landing ad space in Today’s Custom Home Magazine my 1st 5 months in position

Created a Records Management System (RMS) enabling 5 second access to essential data

EDUCATION

MBA, Marketing, Magna cum Laude Strayer University Alexandria, VA

BS, Sociology, Savannah State University Savannah, GA

CERTIFICATIONS

Lean Six Sigma Green Belt, Georgia State University Atlanta, GA April 2017

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