Customer Service Manager

CURRICULUM VITAE OF NDLOVU BUSISIWE

Personal Information

Ndlovu Busisiwe

Address:; 34263 Block 11 Doornkop Snakepark 1723

Contact Numbers: 073-***-****

E-mail Address: *************@*****.***

PERSOANL DETAILS

ID number; 831*******-***

Marital Status; Single

Sex: Female

Language: English and IsiZulu other languages Sotho and Xhosa

Dependants; One

Schooling

Highest grade passed; Grade 12

Year passed; 2001

Subjects passed; English 2nd Language

Afrikaans

Economics

Accounting

Business Economics

School Attendant; Khanya Lesedi Secondary

FURTHER EDUCATION

Currently studying for Certificate in Accommodation Services Level 2

Elective unit standards Module 1 : Communication and Customer Service

Module 2 : Communication and working effectively with colleagues

Module 3 : Calculations,, Safety and security in the work place

Module 4 ; Customer mail, messages and property

Module 5 : Attending guest room

Module 6 : Cleaning and public areas

Module 7 : On the job development within self

Module 8 : Working in hospitality Sector

Module 9 : Being successful in the working environment

Module 10 ; Computers and first Aid

Module 11 : Maintenance and supervision of storerooms and supply needs

Module 12 : Maintaining Housekeeping

WORKING EXPERIENCE

Company Michelangelo Hotel 5*

Position Desk Clerk

Duration From 2007 to date

Duties & responsibilities Allocating rooms for supervisors

Answer inquiries pertaining to hotel services

Handling all communications between various departments

Advise housekeeping staff when rooms have been vacated and ready for cleaning

Provide information to co-workers

Reporting maintenance issues and follow up

Following Leading Assurance Quality standard(LQA )

Company Michelangelo Hotel 5* (under CMC) Chisa Manzi contractors

Position Room Attendant

Duration From 2002 to February 2005

Duties & responsibilities cleaning of guest rooms using correct cloths and chemicals

Change and replenish bed linen, towels and amenities as needed

Dispose of thrash and recyclables

REFERENCES

Company Michelangelo Hotel 5*

Contact person Mr Peter Labistour

Position Executive Housekeeper

Contact Number 011-***-**** / 7121

Company Michelangelo Hotel 5*( under CMC) Chisa Manzi contractors

Contact person Ms Phil Borrageiro

Position Contract Manager

Contact Number 011-***-**** / 7137

PERSONAL PROFILE

I am an individual who works hard and who is eager to learn and experience, Throughout the past years working in the hospitality industry I have learned to be initiative, focused and accountable in every task that I’m appointed to I strongly believe that success is made up of hard work, commitment, sacrifice and discipline.

To provide quality and professional service to the company

To add value to the company by working co-operatively with my colleagues

To continue upholding positive image and reputation of the company

To perform my day to day work responsibilities with a view of maximum productivity

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