Account Manager, Inside Sales Manager, Sales Operations

Richard Berg

Mountain View, CA

Phone: 650-***-****

Email: ***************@*****.***

OBJECTIVE Account Manager Position

SUMMARY I have 10 years of inside sales/account manager experience with US Retail/Distribution

accounts in the computer manufacturing/smart home sector. My responsibilities included beginning

to end cycle sales, creating marketing plans and future business opportunities.

Consistently hitting 95% or higher on my quarterly sales goals over that 9 year time span.

EXPERIENCE TP-LINKS North America

Inside Sales Manager 2017

Managing Retail customer sell thru spreadsheets/forecast requests/allocation decisions, as well as confirming all orders placed for assigned accounts on a week to week basis are in-line with current sell thru reports & upcoming promotional periods

Responsible for creating all promotional plans (FCA’s) in Salesforce for Retail accounts and once confirmed by customers, setting those promos up in customer web link sites

Analyzing effectiveness of those promos in regards to weekly sell thru reports

Coordinating closely with other Depts. in regards to orders received, shipments, marketing plans, delivering orders on specific dock dates, and completion of product cycle sales on a quarterly basis to hit assigned $ goal per account

Performing weekly sales calls with assigned customer executives to review

product availability, order requests, updating future forecast, confirming order status on current product, marketing plans and any possible future business planning

Assisting customers/co-workers with numerous sales operations email tasks including acct. chargebacks/upside requests/promo confirmation for product on a daily basis

Responsible for reviewing customer web content to measure effectiveness and confirm all material is correctly listed for each sku

Acer America Inc.

Account Coordinator/Inside Sales Rep. US Retail 2008-2017

Responsible for handling all aspects of numerous Retail (Costco/Target Corp./Frys/Microsoft/Amazon) and

Distribution accounts (D&H/Synnex) in the sales cycle, including road map review with BM & customers, locking sku’s, creating business, securing sales (over $200 million per calendar year), and meeting customer demands for product in a timely manner

Managing customer spreadsheets/forecast requests/allocation aspects, as well as confirming all orders are placed for assigned accounts on a week to week basis

Coordinating closely with several other Depts. in regards to shipments, marketing plans, hitting customer delivery dates, and completion of product cycle sales on a quarterly basis

Performing weekly sales calls with assigned customers to review

inventory availability, order requests, updating future forecast, confirming order status on current product, marketing plans and possible future business planning

Assisting customers/co-workers with numerous sales operations email tasks including acct. chargebacks and possible upside requests for product on a daily basis that total around 2000-3000 emails weekly

Consistently have accomplished 95% or higher on my quarterly KPI bonus goals

Pelikan Technologies, Palo Alto, CA

Supply Chain Assistant 2007-2008

Responsible for all receiving/ shipping duties in the Operations Dept. which included ERP System data entry procedures

Maintained an controlled inventory room environment which included an MRB cage, finished goods, current inventory and receiving/inspection area

Responsible for creating PO Requisitions, obtaining quotes for parts and services and finalizing PO’s before routing for signatures

Intrago Enterprise Consulting, Redwood City, CA

Sr. Consultant 2007-2008

Managed Quality Assurance for the off-shore (India) development of a custom web-based application to support Bombardier Transportations 1.5B Toronto Rocket Rail Project

Diamond Motors, San Mateo, CA

Account Executive 2002-2003

Prospected for new business via cold-calling and attending networking events

Consistently exceeded monthly quota

Assisted clients to meet their needs in person, by phone and email in regards to vehicle interests

Developed new client appointments and accurately entered data on database management system

Performed multiple tasks under the pressure of time maintaining a friendly and professional atmosphere

COMPUTER MS Word, MS PowerPoint, MS Outlook, MS Excel, Internet Research,

SKILLS Familiar with database management system software. ERP experience, Salesforce,

Google Docs & Spreadsheets-Forecasting, CRM technology

EDUCATION Bachelor of Arts, Political Science/International Affairs March 2007

University Of California, Riverside GPA 3.25

LANGUAGES Semi-fluent in German speaking

HONORS Fresh and Natural Scholarship, 2005

Tutor for Political Science Department, Canada College 2004-2005

Promoted from Sales Ops Associate to Acct. Coordinator at Acer 2011

Completed Beginner & Intermediate Courses at AcademyX for Excel 2016

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