Customer Service Technical Support / Home Based Job
Resume:
Niño Earl Jirah Hermosa Alonso
Block * lot ** Villa Teresa, Cordova Cebu
***-**** / 092********/095********
****.********@*****.***
Summary of skills:
Knowledgeable in Microsoft application (Exe, Word and Powerpoint)
Online gamer (Solstice reborn)
Sprint MVNO Billing System
Verizon Billing System RSS
WCCT
AT&T Telegence Billing System
Work Experience
Qualfon
Customer and technical support (customer retention team)
Taking calls for 3 carriers in one shift and handled 2nd level of escalation calls.
Qualfon-Skyrise 3 Bldg., Asiatown IT Park Lahug, Cebu, 6000
Tire 2 CSR/ Technical support agent
Oct. 10, 2011 June 25, 2012
Opinionology
Market research
Making outbound calls on every state in the USA and gather survey about the
nationwide elections.
PIPC Building, MEZ 2 Basak, Lapulapu City Cebu
MARKET RESEARCHER
July 2, 2012 September 28, 2012
My Elysium/ Crew Asia
2nd engineer officer
May 19 – June 26 2013
Handled all engineering works in the private yacht and supervising day workers in the
engine room.
Stream global services
- Microsoft store customer service agent
Sales rep. for Microsoft online store.
- Case mentor/manger
Analyzing all CSAT and DSAT, and doing callbacks and sending follow up email’s for service requests endorsed to case mentor/manger by agents.
October 2013 – April 2014
RESULTS
Sprint postpaid
Customer service, floor walker
Mentor nesting dept.
May 2014 - Dec 2014
EXL
YRC FREIGHT
Account executive
Manage all freight needs with business that has an account with the company, under NJ, PA & DE.
Aug 03, 2015 - April 13, 2016
MOPRO
Digital Sales.
We do cold calling, and sell websites online
July 2017 – October 2017
Educational background:
College Aircraft Maintenance Technology
Philippine State College of Aeronautics
Mactan Airbase, Lapu-Lapu City
Associate Degree
2008-2010
Secondary Asian Learning Center
Pajo, Lapu-Lapu City
2003-2007
Elementary Asian Learning Center
Pajo, Lapu-Lapu city
2003
Character Reference:
Major Joseph L. Muller
NOLCOM
Mr. James Uy
Production Manager
PROFOOD
Highway Maguikay, Mandaue City
Mrs. Jorima V. Agbon
Professor
Philippine State College of Aeronautics
Mactan Airbase, Lapu-Lapu
Tiffany Apepe
Team manager
Stream global services
Contact this candidate