JULIKA BARRETT

**** ****** ******, **** **********, CA 95691 H: 714-***-**** C: 714-***-**** ac21p9@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a creative professional in training and written documentation with extensive project experience, from concept to implementation. My talents include employee skills improvement, training design and development, project management, change management and training delivery.

SKILLS

Documentation, i.e., structured writing • ADDIE model

Project management • Successive Approximation Model

Strong verbal and writing skills • Information Mapping

Instructor-led training • Web-based training delivery

WORK HISTORY

Senior Information Systems Analyst - Instructional Designer, 05/2011 to 06/2017

Los Angeles County Department of Mental Health – Los Angeles, CA

Developed written procedures for project management operations and methodology.

Managed the development and revisions of enterprise software training materials for 4500 users.

Managed the change impact to re-engineering employee workflows by employing a training communication plan and a training website as a source for information.

Designed, developed and implemented a training strategy for 4500 mental health employees transitioning from a paper-based environment to an electronic medical record system.

Training Specialist, 02/2000 to 06/2010

Dell Perot Systems – Orange, CA

Managed changes to culture by implementing strategies inspired by the employee satisfaction surveys to improve operations.

Implemented work process change and documentation for the Information Technology employees to achieve ISO 9001 Quality Management certification in service to Saint Joseph Health Systems.

Managed the development and documentation of the quality management process for the information technology employees.

Conducted training classes and drafted written material on new hire orientation, customer service, personality typing, character first leadership, basic writing skills, negotiation skills, and meeting management.

Information Technology Department Training Manager, 08/1996 to 02/2000

St Joseph Health System – Orange, CA

Managed enterprise change to leadership practices through the Facilitative Leadership program, both as a practitioner and as a certified instructor.

Supported and documented daily operational functions, e.g., new hire orientation, employee skills development and certifications for information technology staff.

Prepared new hires for the culture of Saint Joseph Health System as a Healing Touch instructor and in Orientation by presenting the history of the Sisters of Saint Joseph.

Received certification to delivered Facilitative Leadership training to management.

EDUCATION

Master of Science: Instructional Design for Online Learning, 2006

Capella University - Minneapolis, MN

Master of Arts: Speech Pathology and Audiology, 1971

Cal State LA - Los Angeles, CA

Recipient of Graduate Student Fellowship Scholarship

Certification: Technical Writing, 1990

California State University Fullerton - Fullerton, CA

ACCOMPLISHMENTS

Unsung Hero Award, Dell Perot Systems

Award for Excellence, Saint Joseph Health System