barista/ server/ retail specialty foods

Thomas Roper, *** N. **th St., Philadelphia, PA **139 267-***-****

JOB TARGET: Part time/ Full time position in retail/wholesale specialty goods.

RELEVANT EXPERIENCE

Claudio's Specialty Food Inc.:

I specialize in retail sales to both established long-time regular customers and a long parade of interested tourists. I have developed an extensive knowledge of imported Italian meats and an especially wide variety of internationally produced cheeses. I also assist with inventory management and control.

Passero's Gourmet Coffee:

Upon arriving in Philadelphia in 1997 I was hired at Passero's Gourmet Coffee in Center City. During my four years there I developed an extensive knowledge of a wide variety of both locally and internationally produced coffees. I had been barista, master brewer and server in an extremely high volume Center City coffee bar. I had participated in inventory control and ordering, employee training and supervision, as well as daily money management.

KEY QUALIFICATIONS

Thirteen and one half years in specialty foods

Decades in “front of the house” customer service and sales

Extraordinary customer service resulting in greatly increased sales

Detail-oriented and dedicated to quality control and customer satisfaction

Extensive experience in employee training and supervision

EMPLOYMENT HISTORY

Claudios, Philadelphia, PA.

Retail sales, 2002 – 8/2015 (see above)

Barclay Condominiums, Philadelphia, PA.

Doorman/Security, 2002 - 2003

(Controlled access to front and rear entrances to building)

Chubb Institute of Technology, PA.

Student, 2001 – 2001 (Studied network programming)

European Union Cafe, Philadelphia, PA.

Barista/Brewer/Cook, 2001 – 2001 (Customer service and product maintenance)

Passero's Gourmet Coffee, Philadelphia, PA.

Barista/Master Brewer, 1997 - 2001

(Maintained high-volume product production on demand/ management assistance)

EDUCATION

University of California at Berkeley, Berkeley, California

English, 1985

GPA: 3.3. Three years of study while working to support self.

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