Healthcare Management

Penny S. Krug

**** ***** *** ***** 614-***-****

Hilliard, Ohio 43026 **********@*****.***

Operations and Health Care Executive

Growth-focused Operations and Health Care Management leader with 15 years of experience in general management, project management, operations, and corporate administrative roles. Proven history of strategic vision and being able to help Board of Directors and owners expand and grow their organizations in a smart and successful manner. Able to quickly build trust and credibility with physicians, mid-level management and support teams across all business departments, lead needed change, and manage critical projects in a wide variety of areas including budgeting, finance, IT, and business development plans.

Core Competencies

Project Management

New Customer Acquisition

Contract Negotiations

Accounting Management

Payroll Processing

Forecasting, Budgeting

Month End Reporting

Organization Development

Recruitment & Team Development

Performance Optimization

Strategic Planning

Vendor & Client Relations

Organizational Leadership

Physician Relations

Multi-Site Operations

Professional Experience

Stratos Innovation Group January 2017 – Present

Consultant

Finance: Manage Accounts Payable, Receivable, and daily functions of the Finance Department.

Project management: Manage all logistics, budget, schedules, and deliverables for internal and external projects.

Business Development: Manage and track all sales leads, prepare proposal/SOW.

Support: Provide support to all project team members to ensure project deliverables are timely and above expectations.

Maintain relationship with internal and external customers.

Lead and direct strategic planning.

Manage all duties related to HR: hiring, performance, benefits, payroll.

ReVision LASIK and Cataract Surgery

Clinic and Ambulatory Surgery Center March 2016 – January 2017

Operations Manager

Responsible for the day-to-day leadership and operational management of Ophthalmology Clinic and Ambulatory Surgery Center (ASC).

Responsible for IT related functions; hardware, software, EMR, and PM.

Manage two facilities to ensure compliance as required by Ohio Department of Health and Centers for Medicare/Medicaid Services.

Responsible for all ASC policies, accreditation, licenses, and support staff, including nursing, technicians and administrative.

Evaluate and analyze practice business opportunities for growth, enhancement or change.

Responsible for finance management; third party billing, bookkeeping and monthly analysis of financials.

Provide leadership, support and direction for office initiatives and special projects.

Fairfield Medical Center

Employed Physician Group within Fairfield Medical Center December 2014 – July 2015

Multi-Specialty Manager

Responsible for the day-to-day leadership and operational management of multi-site specialty and general practice offices in the employed physician group of Fairfield Medical Center.

Implement and manage Meaningful Use Stage 1 and Stage 2, PQRS and CQM for all providers.

Committee member for IT, Strategic Planning, Finance, and Provider Evaluation.

Collaborate with Business Office to ensure the revenue cycle is optimal in all offices.

Provide training and development to support staff and providers for optimal use of the EHR system.

Evaluate and analyze practice business opportunities for growth, enhancement or change.

Provide workflow analysis and best practices.

Provide leadership, support and direction for office initiatives and special projects.

Excellent organizational skills and experience. Self-motivated, detail oriented, eager to teach, to learn and empower others.

VSC

Specialty Referral Surgery and Rehabilitation with $8 Million in Annual sales Jan 2013-August 2014

Practice Administrator

Partner with owner on all operational and strategic issues; provide strategic recommendations based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.

Direct key positions– IT Manager, Purchasing/Inventory Manager, Marketing & Outreach Manager, Finance Manager, Office Manager and clinical support team.

Contribute to increased annual revenue from $6M to $8M in one year. Increased support team from 30 members to 70 members that included Marketing & Outreach Manager, Finance Manager, Office Manager and Purchasing/Inventory Manager.

Reorganized staff positions to obtain top performance.

Manage Accounts Payable, Receivable, and daily functions of the Finance Department. Construct and track budgets using Key Performance Indicators (KPIs).

Develop monthly reporting dashboards to monitor financial trends.

Monitor benchmarks, evaluating past performance goals, and adjusting spending accordingly.

Managed construction of surgical and rehabilitation center.

Managed implementation of radiographic equipment and software into three facilities.

MedVet Medical & Cancer Centers

Specialty Referral and Emergency Hospital March 2010 – December 2012

Director of Special Projects (February 2011 – December 2012)

Led and direct project teams:

oDepartmental Strategic Planning

oRevenue Capturing Project

oTraining Manual for Department Charges

oCharge Auditing and Analysis

o25,000 sq ft new build in Cincinnati

oContract and Procurement of major equipment: MRI, X-ray and CT

oHospital Management Software Contingency Plan

Led and managed audit team. Captured $800,000 annually in lost revenue.

Managed all training related to charging and invoicing processes.

Provided audit data and analysis to Department Head and Clinical Managers.

Provided data and analysis for client satisfaction and Net Promoter Score.

Analyzed departmental financial data and provide monthly departmental dashboards.

Set internal departmental goals for revenue, staffing costs, client satisfaction and revenue capture.

Provided operational and staffing data for operating and capital budget preparation.

Education & Training

Master of Business Administration/Project Management, In Progress, DeVry University, Columbus,

Bachelor of Science, Health Care Administration, Franklin University, Columbus, Ohio

Proficient in computer and software systems, including MS Office (Word, Excel, PowerPoint, Visio) as well as

QuickBooks, various EHR systems in both human and veterinary fields, various payroll systems, and an array of Google programs.

References

Available upon request

Contact this candidate