Operations Management

Experienced and results-driven change-agent with an extraordinary record of identifying and implementing leading edge processes and principles that deliver unprecedented gains in processing, productivity, quality and employee morale in large-scale environments. Proven dedication to training and coaching top performing management and labor teams to build a cohesive, goal-focused atmosphere. Analytical and detail-oriented leader skilled at devising creative, cost-efficient solutions that streamline production processes. Excellent communicator and negotiator offering expertise in the following areas:

Strategic Planning Product Management Project Management

Process Re-Engineering Cost Reductions Budgets

Training Development Quality Improvements Contracts

LEAN / Six Sigma Change Management Customer Satisfaction

Enforce Safety Regulations Increase Profits Equipment Needs

Professional Experience

KINDER MORGAN – Argo, Illinois May 2014 – Present

Director of Operations

Oversee ten terminals in five states, with ten direct reports and ninety-five indirect reports. Works with supporting department heads and senior management to get the best performance from terminal staff and resources. Holds weekly staff meetings to meet corporate regional and terminal goals. In charge of the facilities P&L, developing capital budgets, and strengthening training programs to improve safety and efficiencies. Routinely travels to the terminals to meet with staff to support their needs and provide training and support.

Provided leadership and guidance to terminal managers to meet financial (Revenue EBITDA) targets

Drove efficiencies at terminals by establishing quarterly meetings with customers and tracking KPI’s to monitor service level commitments

Defined capital needs to position the terminals for future growth and expansion

Aligned terminal goals to Region and Corporate to meet growth and revenue targets

Hired and promoted team members that excelled in their roles and supported growth of the next level managers

UNIVAR – Argo, Illinois October 2013 – May 2015

Terminal Manager

Lead a staff of six management team members and thirty hourly personnel. Owned the terminal budget, terminal forecasting, and hiring of new employees. Maintained the terminals Food Grade certification and directed the transportation and traffic departments which provided customers a 95% on time performance.

Maintained the terminals Quality standards to the highest levels as this terminal was the flagship terminal providing ingredients for food service companies

Provided terminal tours for our customers and developed opportunities for additional business

Participated in customer audits and provided feedback to questions and followed up on all audit findings

Planned expansion projects at the terminal to bring in new business opportunities

Maintained a high safety record at the terminal by driving team participation and identification and removal of safety hazards.

Nokia – Chicago, Illinois December 2005 – October 2013

Manager Topographical Maintenance

Community professional who improved NAVTEQ Map content by strategically identifying areas in need of product, process, and tooling improvements to meet global consumer needs. Strategically developed new tools and processes to deliver detailed geographic updates to internal and external customers quickly, economically and most important, accurately. Reduced costs by standardizing processes across Map Platfrom teams by identifying commonalities between process and substantially reduced duplication of efforts across the board. Worked cross functionally with internal and external teams to develop new tools and bring these tools to the market much faster.

Built a global Crowdsourcing process to harness clickworkers in order to validate map attributes in a fast and cost-effective manner using automation to add strategic information to the database.

Spearheaded a project to develop automated “Auto Resolve” process in Map Reporter to validate end user data against the live database to reduce Map Report submissions and reduced costs by tens of thousands of dollars.

Managed a work group which developed Mobile Map Reporter that was deployed to over 200 Field employees to use and add updates to the Map and Validate MR’s using smart phones.

Deployed OBI (Oracle Business Intelligence) in Map Reporter to improve data tracking and perform data mining analysis.

Duraco Products – Streamwood, Illinois April 2001- November 2005

Safety/Training Administrator

Drive constant improvements in overall plant safety and production efficiency for the nation’s leading provider of lawn and garden goods to customers such as Home Depot and Wal-Mart. Conduct daily plant walkthroughs to identify safety violations and oversee compliance with OSHA and company regulations. Maintain EPA permits and files, track waste issues and manage ongoing engineering projects. Research new equipment and materials to automate and streamline processes. Defined strategic plan to achieve Lean plant status by 2006.

Credited with reducing injury rates 25% as part of a comprehensive plan to create an accident-free workplace within two years through training, revised procedures and removal of hazards.

Brought the plant into compliance with OSHA guidelines by implementing programs including hoist inspection, confined space and emergency evacuation in addition to updating OSHA program database.

Sparked 14% cost reduction by introducing plant employees to Lean and Six Sigma principles and techniques such as process mapping to reduce waste and defects.

Wrote technical documents for existing as well as new products for internal and external customers.

Ensured safe initial start-up of new equipment by creating a start-up checklist, reviewing equipment plans and specifications and verifying presence of safety precautions.

W.R. Grace – Bedford Park, Illinois January 1997 – March 2001

Production Superintendent

Directed, coached and supported a staff of three supervisors and eighty hourly employees to foster an atmosphere of efficiency, teamwork, quality and safety in a union plant operated by this leading specialty construction products manufacturer. Managed department budget, monitored inventory and generated time, attendance and production reports. Served as a liaison between upper management, union representatives and staff.

Allied Tube – Harvey, Illinois June 1995 – January 1997

Production Superintendent

Joined this Tyco International subsidiary producing approximately 50,000 miles of conduit and structural piping to analyze production requirements and equipment utilization in order to accurately schedule manpower. Led a six-person scheduling team, five supervisors and 120 hourly employees. Oversaw unloading, loading and storing of coils from steel mills and picking plants. Conducted seminars to maximize staff knowledge.

Hendrickson Spring – Chicago, Illinois August 1994 – June 1995

Supervisor

Brought on to establish a new automated rolling mill operation for this large privately held producer of springs and suspension systems for tractor-trailer manufacturers. Oversaw 45 personnel and collaborated with engineering to determine opportunities to improve product flow, mill operations and ancillary equipment utilization.

Reynolds Metals Company – McCook, Illinois March 1984 – August 1994

Finishing Department Lead Supervisor

Selected to manage two supervisors and 85 hourly staff at the second largest aluminum producer worldwide. Enforced safety regulations, maintained production records and identified analyzed and resolved problems.

Education and Certifications

Purdue University

Bachelor of Science, Industrial Engineering Technology

Certified Manufacturing Technologist – Society of Manufacturing Engineers (SME), 2000

Lean Manufacturing Certificate – University of Michigan

Professional Training

PMP Training

ASQ Green Belt Training

OSHA Training, 12hr Training

Problem Solving Process the Eight Disciplines, Ford Fairline Training

Theory of Constraints (TOC), The TOC Center

SPC Training, Process Management Resources

TQM Training, Tennessee Associates, Inc.

Rockwell Automation, Fundamentals of PLCs

DuPont Safety Training

ABB Robot Programming

Memberships

Institute of Industrial Engineers

Society of Manufacturing Engineers

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