Customer Service Office Assistant

Betty Perreault

Anderson, SC ***** 864-***-**** *****.******@*****.***

Physician Office Assistant

Patient - focused, professional physician office assistant with extensive hands-on experience providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Success in optimizing delivery of care by automating charting systems. Committed to providing exceptional customer service to each patient. Seeking to take next career step with a respected organization dedicated to providing high-level care and compassion to diverse patient populations.

Core Competencies

EMR Charting

Effective Communicator

Patient Focused

Team-oriented

12 Lead EKG

HIPPA Compliance

Effective Time Management

Multi-Tasker

Action-driven

Detail Oriented

Department of Transportation Urinalysis and breath alcohol screening

PROFESSIONAL EXPERIENCE

FOOTHILLS COMMUNITY CARE, Clemson, SC November 2016 TO PRESENT

Physician Office Assistant

Responsible for scheduling patients.

Accountable for collecting co-pays and balance drawer at end of business each day.

Provided accurately scanning medical records into chart.

Reminder calls for patients to ensure

Verify insurance coverage for correct billing.

Average 30-35 patients per day.

Cardiology Associates of Schenectady, Schenectady, NY April 2004 to December 2015 Physician Office Assistant

Greeted and assisted 60-120 patients per day.

Worked closely with 6 office assistants in a practice of 11 physicians in order to expedite patient needs.

Answered and resolved 50-60 phone calls per day.

Scheduled diagnostic tests and procedures.

Provided a friendly, positive atmosphere for patients.

Obtained insurance pre-authorizations.

Scheduled cardiac catherization and arranged hospital transfers in and out of state.

Provided pre-test instructions and counseled patients on post -test instructions.

Count and balance cash drawer at end of each business day.

Send prescriptions via EMR under physician direction.

Collaborated with hospice for palliative care.

Responsible accepting STAT call reports from radiology and communicating information to physician.

Saratoga Care, Wilton, NY August 1999 to 2004 Physician office assistant

Displayed expert time management by

greeting and assisted 150-200 patients per day.

Responsible for entering demographics and insurance via EMR.

Responsible for prior authorization for diagnostic exams.

Scheduled physical exams for DOT physicals.

Responsible for ensuring reports were returned to patients’ supervisors in a timely manner.

Albany Cardiothoracic, Albany, NY June 1997 – July 1999

Surgical Coordinator

Greeted and assisted 7 patients per day.

Arranged prior authorization for surgery.

Arranged transportation and lodging for surgical patients.

Obtained autologous donations for pending cardiothoracic surgery.

Arranged post – operative appointments.

Counseled on cardiothoracic surgery.

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