Customer Service Microsoft Office

Sulaiman “Solomon” Ebadi

*** ****** ** *, ************, FL 32216

904-***-**** ● *******.*****@*****.***

Versatile, bilingual, positive, hardworking professional driven to meet or exceed expectations. Skilled in troubleshooting and identifying systems needed to maintain a reliable, efficient, and secure network to keep the organization running smoothly and profitably. Effective interpersonal skills; work well as a team member with people at all levels of an organization and of various cultures. Equally capable working independently. Proficient in Microsoft Office Suite. Bilingual in English, Arabic, Urdu, Pashto, Hindi, and Farsi/Persian. Authorized to work in the US. Willing to relocate on my own. STRENGTHS

Attention to details, Quick learner Customer Service Excellence IT Security, Network Security Information Sys Mgmt. Tier1, Tier 2 Technical Support Intrusion Detection Microsoft Office (365,2016,2013) Network Solutions Quality Assurance Win Server (2008,2016)

AD & Group Policy Cisco (Routers, Switches, Firewall) Mobile device support (Apple, Android) Antivirus and Anti Mal-Ware App. Technical Certifications

• Cisco Certified Network Associate 2017

• CompTIA Security + Certified 2017

• Certified Ethical Hacker 2017

EDUCATION

Florida State College at Jacksonville, Jacksonville, FL Bachelor of Applied Science - Computer Systems Networking and Telecommunications – Attending Associate in Science – IT Security December 2017 Recipient of Certificate of Recognition – Outstanding Academic Achievement, GPA 3.48 Afghan IT Institute

Diploma in Information Technology September 2005

PROFESSIONAL EXPERIENCE

Jax Cafés, Jacksonville, FL October 2015 – Present IT Technical Support

• Provide Tier1 and Tier 2 Technical support with excellent customer service

• Maintain and troubleshoot desktop machines, wireless devices, and third-party applications

• Basic use of Windows Server 2012 and Active Directory

• Troubleshoot network issues with routers and switches, report issues to management

• MS office (365,2016)

Security Industry Specialist - Amazon, Seattle, WA May 2014 – June 2015 Security Specialist

• Provided professional customer service

• Observed, reported and documented

• Investigated all facility related incidents and reported to supervisors

• Responded to all requests and calls for assistance Kam Air, Delhi, India December 2009 – November 2013 Office Administrator and Supervisor

• Trained and supervised staff on computer and ticketing procedures

• Addressed and resolved customer complaints

• Coordinated cargo transportation with Kam Air flights Sulaiman “Solomon” Ebadi page 2

United Nations High Commissioner for Refugees (UNHCR), Delhi, India June 2009 - October 2009 Translator / Interpreter

• Translated documents, provided translation between UNHCR clients and staff in multiple languages

• performed voice over for audio and video clips

RAM Asia, Kabul, Afghanistan February 2007 – November 2008 Administrative Assistant

• Planned and coordinated daily work projects with the U.S. Army and Afghan Ministry of Defense

• Supervised the receiving and inspection of items and coordinated the distribution of light tactical vehicles as advised by U.S. Army

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