Manager Service

LISA HEIDKE

*** *. ***** *** ** SEYMOUR, WI ***65

PHONE 920-***-**** E-MAIL ********@*****.***

OBJECTIVE

I want employment where my passion for working with individuals can allow me to make a difference in their quality of life.

QUALIFICATIONS SUMMARY

Held a Case management position at Brown County Community Treatment Program for 30 years. I have the work experience that supports my ability to establish solid relationships with a positive attitude, good judgement and excellent social service skills.

Strong client service skills related to resolving issues with clientele and their families while at the same time balancing interactions with doctors, payees, landlords, social services.

Maintained proficiency in mandated charting and record keeping.

Completed CPR training, learned basic first aid/safety-related functions.

Attended training in Verbal Judo, using strategies to defuse confrontations and generate cooperation.

Capable of building trust with a client by having empathy skills while still maintaining professional boundaries

Mature individual, with a positive outlook, open to taking on new challenges.

EXPERIENCE HIGHLIGHTS

As a Case Manager I have received many years of positive employee evaluations reflecting solid teamwork, great working relationship with clients and co-workers and exemplary attitude.

Managed a high caseload of clients within the mental health center with minimal supervision.

Communicated effectively with various providers.

Very task oriented, maintain a daily schedule by managing time efficiently.

TECHNICAL AND SERVICE SKILLS

LPN degree from North West Technical College

AHA Heart Saver CPR.

Skilled with Microsoft Word, Excel and Out-look.

EMPLOYMENT

1986-2017 Case Manager/Community Treatment Program, Brown County Community Treatment Center-Green Bay, WI 54311 Phone- 920-***-****

EDUCATION

High School Diploma, Seymour High School, Seymour. WI

General preparatory courses, Menasha Extension-Junior College, Menasha, WI

Licensed Practical Nursing Degree, Northwestern Technical College, Green Bay, WI

REFERENCES

Will provide upon request

Contact this candidate