Customer Service Medical

John M. Smith

*** ****** ***. ****: 201-***-****

Jersey City, NJ 07305 Email: ********@*****.***

Professional Summary:

Dedicated professional with over 10 years of experience in the customer service field, strengths are in both written and verbal communication, delivering team effectiveness and leadership development in consultation with various levels of leadership.

Education:

Allied Health: Sonography, Bachelor of Science Credits Earned, Bloomfield College, Bloomfield, NJ, 8/12 – Present

Medical Billing & Coding, Certification, Chubb Institute, Jersey City, NJ, 2/07 – 8/08

Skills:

Medical Terminology, Physiology, Anatomy, Medical Coding CPT, ICD-9, Claims Processing, HCPA, 15009(CMS) Form, Medical Office Procedures, Insurance & Medical Billing, Medical Billing Software Medical Manager.

Professional Experience:

Premier Staffing/Quest Diagnostics East Rutherford, NJ 01/14-06/14

Billing Specialist

•Assisted Patients with any and all issues related to the update of their insurance info

•Handled complex billing issues for the purpose of collecting revenue

•Supplied Patients with pertinent information pertaining to the resolution of collection activity against them

Liberty Health Care/ Jersey City Medical Center Jersey City, NJ 11/09-12/13

Admissions Representative

•Assisted all in and outbound patients of the Medical Center Emergency, Radiology, Cardiology, and Physical Therapy Depts. with any post care instructions

•Made computerized updates and filed all patients’ admissions applications and charts.

•Processed patients for all in and outpatient care.

Kelly Staffing/HBCBS Newark, NJ 8/06-10/09

Small Group Billing Specialist

•Assisted brokers and Administrators with inquiries pertaining to their health coverage with Horizon.

•Adjusted addresses, processed paperwork for submission to claims and terminations.

•Applied payments and credits to policies and assisted in the overall maintenance of accounts held by small business owners in Northern NJ.

ACS/EZ Pass Newark, NJ 4/03-7/06

Business Account Representative

•Performed in the inbound call Center in the business department in accordance to specified time limits.

•Closed and opened accounts, made credit card payments, refunds, adjusted and or updated customer accounts also expedited efficient customer service relations.

•Acted as chief liaison to several affluent companies such as U-Haul, U.P.S, The United States Treasury etc..

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