Customer Service Sales
Resume:
Tierra A. Roberts
Woodbridge, VA 22192
**************@*****.***
Qualifications:
Outstanding Customer Service skills
Knowledge of Microsoft Word, Office, Excel, PowerPoint, Access
Service focused professional with proven team leadership strengths
Ability to work independently and meet deadlines
Typing WPM of 50
IST Management, Chantilly, VA 40 hours/week
Facilities Coordinator/November 2015- February 2017
Provides reception and administrative support to CSRA employees contract (multi- directorate support), which includes but is not limited to phone and virtual communication, office supply procurement, in and out processing of employees.
Maintains personnel and conference room schedules and calendars, schedules events and supports internal admin processes.
Manages reception area, greets and monitors customers and visitors and handles parking assignments.
Tracks personal electronic equipment
Prepares for meetings and other events
Responds to ServiceNow ticket requests
Covers front desks and issues visitor and employee badges
Assists with basic internal security regarding access and classified handling/storage and assigning to appropriate department
Receives incoming shipment from UPS, Courier, Fedex
Distributes mail to appropriate department
PSI, Tysons Corner 30 hours/week
Test Administrator/April 2014- Present
Greet candidates and verify their identification
Data Entry
Must have and maintain knowledge of PSI’s procedures, guidelines and practices.
Maintain office supplies
Perform general office tasks
Responsible for maintaining the candidates’ confidential information
Training new proctors as needed
Operate computes, fax machines, printers, phone
Work closely with others (Proctors, Field Operation Supervisors, Regional Site Supervisor, ES Techs, Property Management, and National Site Manager) to bring problems to successful resolution
Administer finger printing process
Identifying and report problems at test center
Manage candidate misconduct in a swift and professional manner
Air Wisconsin Corporation, Dulles, VA 40 hours/week
Passenger Service Agent/ August 2012 – February 2013
Assist passenger with special needs
Assist customers in a friendly, courteous and prompt manner
Loading and unloading baggage
Load planning – calculate weight and balance of aircraft
Communicate with customers and ground and aircraft personnel
Resolve customer complaints
Marshalls, Potomac, Mills Mall 35 hours/week
Sales Associate / June 2008 – September 2012
Assist with shipments and stocking items to sales floor.
Provide customer assistance with purchasing merchandise.
Censor merchandise for shoe department.
Answer telephone inquiries from general public.
Responsible for the restock inventory.
Managed cashiering activities in areas of purchasing, returns and exchanges and enforced store policies.
Responsible for training new employees to the department.
Factory Brand Shoes, Potomac Mills Mall 20 hours/week
Sales Associate / June 2007 – October 2008
Provide excellent customer service and sales support.
Assist customers with purchases by providing accessories, rewards, and home deliveries.
Assist with shipments and stocking items to showroom floor.
Censoring products.
Answer telephone inquiries from general public.
Maintain merchandise presentation standards.
Provide customer assistance in selecting and purchasing merchandise.
Education:
University of Phoenix
Bachelors of Science, Psychology, August 2014-Present
Northern Virginia Community College
A.A.S., Psychology, May 2012
Woodbridge High School
High School Diploma
Contact this candidate