Customer Service Support
Resume:
Charles E. Middlesteadt
**** ** *** ***., ****** City, FL 33330 • Home: 954-***-**** • Cell 786-***-****
E-mail: *************@*****.***
SUMMARY OF QUALIFICATIONS
Inspection Authorization with over 20 years of aviation experience in the areas of overhaul, repair, testing and inspection of Pratt & Whitney PT6 series engines. A team player with excellent communication skills and mechanical knowledge.
PROFESSIONAL EXPERIENCE
Woodgroup Turbo Power, Inc., Miami, Florida 2006 - 2014
Mechanic
•Inspector for quality control
•Review work orders created by customer support, coordinating with applicable departments to
ensure all work instructions are followed completely.
•Train personnel in PT6 product line.
•Communicate work order progress with production manager and customer support.
•Anticipate shortages and or delays in work order completion before they become work stoppages.
•Communicate with support personnel regarding priority changes.
•Communicate with customers on troubleshooting and engine status.
•Perform field service work, including out of country jobs.
•Maintain tooling and consumables required for production.
Customer Service Representative (2007)
•Preparation of quotations packages for customers. Special customer instructions to ensure proper
Information is given for accurate quotations.
•Respond to inquiries and generates quotations for the overhaul and repair aircraft engine modules.
•Open work orders and generate work scope from sales orders.
•Review initial pricing, teardown reports, detail inspection reports and engineering data ensuring accuracy
of data.
•Prepare receiving summaries/reports for customers and management review prior to release into production.
•Provide final estimate to finance upon completion of work.
•Maintain liaison, effective communications and good customer relations.
•Ensures all activities comply with company policy and industry standards.
Standard Aero, Maryville, Tennessee 2003 - 2006
Technician, Repair & Overhaul
•Performs dismantling, inspections, balancing, testing and assembly of engines,
modules, components and assemblies in accordance with all applicable technical,
customer, regulatory requirements.
•Reads and interprets technical standard drawings, specifications and other relevant
documentation to identify product discrepancies and deficiencies.
•Documents the modifications status/configuration of products being processed for repair or
overhaul.
Charles E. Middlesteadt Page 2
•Monitor work to meet customers’ turn around time frame is met.
•Checks for serviceability, conformity, documentation completeness and compliance to applicable
standards; determines the reparability of those products not meeting the applicable requirements.
Woodgroup Turbo Power, Inc., Miami, Florida 1997 - 2003
Lead Mechanic
•Inspector for quality control
•Update production status board daily.
•Review work orders created by customer support, coordinating with applicable departments to
ensure all work instructions are followed completely.
•Train personnel in PT6 product line.
•Communicate work order progress with production manager and customer support.
•Anticipate shortages and or delays in work order completion before they become work stoppages.
•Communicate with support personnel regarding priority changes.
•Communicate with customers on troubleshooting and engine status.
•Perform field service work, including out of country jobs.
•Maintain tooling and consumables required for production.
Mechanic (1997-1999)
•Disassemble and assemble PT6A and PT6T engines.
•Troubleshooting and testing of engines.
•Inspection of engine components.
EDUCATION
Miami Dade College, Miami, FL.
A.A. - Mechanical Engineering
Eastern New Mexico University, Roswell, N.M.
A. A. S., Aviation Business Management
George T. Baker Aviation School, Miami, FL.
Powerplant Certification
Baker’s School of Aeronautics, Nashville, TN.
Airframe Certification
Inspection Authorization
ADDITIONAL EDUCATION / TRAINING
Basic Supervision
Fraudulent Parts
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