Technical Support Microsoft Office

Kwame Ahenkan Dapaah

** ****** **, ******** **, L6Z 0C8

Email: *********@*****.***

Phone: +1-647-***-****

PERSONALITY PROFILE

I am an energetic, ambitious and dedicated professional who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with good experience in management, I am excellent in working with others to achieve objectives on time and with excellence. An enthusiastic, energetic and hardworking professional who has a successful and consistent track record of achieving high returns. I am always described as results-oriented, analytical-thinker with exceptional problem-solving and communication skills. A professional who always seeks to employ an evidence-based approach to all projects and experienced assisting senior analysts and project managers in writing accurate company specific reports. Currently looking for a suitable position with an exciting and expanding company.

SUMMARY QUALIFICATIONS

§ Excellent communication and inter-personal skills.

§ Excellent time management skills with the ability to work under pressure.

§ Ability to work within a team environment and independently,

§ Flexible and adaptable to different work conditions.

§ Excellent Information Technology background (MS Office Suites, Ansys Fluent) ACADEMIC QUALIFICATIONS

MSc Oil and Gas Engineering Completed 2015

Memorial University of Newfoundland, St John’s – Canada BSc Petroleum Engineering Completed 2013

University of Mines and Technology (UMAT), Tarkwa - Ghana PROFESSIONAL EXPERIENCES

Technical Support Analyst July 2017 – Date

Session Plus Inc.

Reviewing, analyzing and evaluating information technology systems operations.

Resolving reported customer issues in the areas of system configuration, setup, product functionality and enhancements which includes troubleshooting, testing, referral to other service areas and follow-up.

Creating and maintaining accurate and up-to-date knowledge-base and documentation to share with team members and other duties assigned.

Setting up livestream sessions for customers and resolving media related issues.

Monitoring and managing social media platforms of customers. IT/ Help Desk Technician Sept. 2015 – Sept. 2016

Inforite

§ I worked as technical support for clients and handled all I. T and computer related issues

§ I worked on Wi-Fi set up, IP address configuration and resolved other IP conflicts.

§ I ensured installation of Microsoft Office tools and gave support tutorials.

§ I ensured network connection of all computers, fixed IP address conflicts, managed the operating system issues and related software platforms installed. Kwame Ahenkan Dapaah

17 Bailey Pl, Brampton ON, L6Z 0C8

Email: *********@*****.***

Phone: +1-647-***-****

§ I managed antivirus installation and upgrades, developed other multimedia items and troubleshooted various IT related complaints.

Customer Service Staff Sept. 2014 – Sept. 2016

Tim Horton’s (Aquarena, Memorial University)

§ Worked at the storefront as a cashier.

§ Prepared sandwiches and coffees for customers.

§ Cleaned the store, restocked and did other duties assigned by supervisor.

§ Received product orders and helped to give on hand training to new employees. HR/Administrative Assistant Aug. 2013 – Aug. 2014

ICGC, Ghana

§ Provided administrative support to manage a variety of HR related processes including labour relations (e.g. updating employee records), compensation;

§ Investigated worker complaints and grievances ensuring that cases were brought to the attention of management;

§ Utilized a variety of computer software systems including MS Office, Excel, PowerPoint, to support HR activities;

§ Created, updated and maintained employee and candidate records and other HR business within a manual and electronic filing system;

§ Drafted letters and other correspondence and processed confidential information using required templates to a variety of stakeholders including candidates, employees, unions, managers for review and sign off by HR staff;

§ Processed petty cash vouchers and medical refunds on behalf of the staff;

§ Worked directly with workers to develop solutions to some of the challenges they encountered in the workplace; and

§ Provided other HR support as needed.

PROFESSIONAL MEMBERSHIPS

§ Member of Society of Petroleum Engineers (SPE)

§ Member of National Society of Black Engineers (NSBE) CERTIFICATIONS

§ Hardware and Networking Engineering (IPMC)

§ Workplace Hazardous Materials Information System (WHMIS)

§ Standard First Aid/CPR (St. John Ambulance)

REFERENCES

Available upon request

Contact this candidate