Customer Service Manager

Damien J. Warren

*** **** ***** *******, ** *****

757-***-**** ****************@*******.***

Profile

Service-driven professional with broad skills in customer service, team communications, conflict resolution, and administrative leadership. Effectively interact with clients and colleagues through multichannel communications, ongoing planning, and time management. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and optimal productivity. Experience in retail and administrative and medical services has cultivated a foundation of talent for top-level client services roles with detailed administrative and independent decision-making responsibility.

Core Skills

CustomerService

Conflict Resolution

Multitask Management

Resource Optimization

Retail Sales & Service

Cash Handling

Loss Prevention

Detail Oriented

Medical Office Support

Patient Services

Multimedia Communications

Cost Containment & Control

Expertise and Accomplishments

Customer Services & Conflict Resolution Delivers solutions-driven customer service in multiple roles, leveraging a natural ability to build rapport, assess needs, and determine best practices to solve problems and meet needs for people of all ages and positions. Combines comprehensive understanding of organizational policies and procedures with detailed listening skills to provide immediate conflict resolution.

- Cheerfully answered phones and greeted customers and clients in medical and retail settings as a first point of contact. Gathered, assessed, and directed information and communications to ensure each individual had a full understanding of procedures, policies and next-steps services in health care and retail solutions.

- Effectively communicated with, comforted, and directed patients and families with varying backgrounds and languages.

Communication & Team Leadership –- Demonstrates consistent expertise in creating and managing multichannel communications as a medical and administrative support professional.

- High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and top-tier executives.

- Facilitated customer satisfaction through immediate resolution of conflicts for strengthened patient retention and loyalty.

Organizational & Administrative Improvement – Skillfully manages inventory, labor requirements, and transcribes detailed information. Maintains strict adherence to timeless and deadlines while ensuring the accuracy in all administrative processes.

- Supported as many as 40 patients daily as a Patient Transporter for Sentara Norfolk General Hospital. Provided patient-focused support including answering and routing calls, preparing patients for test, therapy, or treatments, and greeting and assisting families.

- Drove Customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.

Professional Experience

Kitchen Manager, Chipotle, Suffolf, Va

04/2015-Present

Sever, Olive Garden, Norfolk, VA

02/2014-01/2015

Dishwasher/Busser, Unforgettable Soul Food Café, Portsmouth, VA

03/2012-01/2014

Landscaper/Groundskeeper, A & M Lawn Care, Portsmouth, VA

12/2008-present

Patient Transporter, Sentara Norfolk General Hospital, Norfolk, VA

07/2006-12/2008

Data Entry Clerk, Senior Services of Southeastern Virginia, Norfolk, VA

08/2004-02/2006

Stock Clerk, Norfolk Commissary, Norfolk, VA

09/2002-01/2004

Education & Credentials

Tidewater Community College Norfolk, VA

Norview High School Norfolk, VA

High School Diploma Technical Preparation Seal, 6/02

Certifications

& Clearances:

Certified in first aid/CPR, Food Handler Training, Servsafe Manager

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