Customer Service Manager
Resume:
KIMBERLY L. RICHEY
Gordonsville, VA 22942
**********@*****.***
OBJECTIVE: A position with a good strong company where I can provide the opportunity to use the leadership, administrative, operations, relationship building, customer service, and accounting experience I have acquired to succeed with a strong company.
QUALIFICATIONS
Successful experience in all levels of management over a variety of organizational structures. Ability to recruit and sustain highly effective teams to produce elite customer service. Capacity to direct activities at start-up and multi-site operations. Proficient field of experience across a large spectrum of business functions.
EMPLOYMENT
July 2014 to 10 2017 Sally Beauty Supply
Manager
Produced weekly employee scheduling. Performed inventory audits. Processed weekly time cards. Ordered new merchandise. Opened and closed registers. Processed nightly financial paperwork. Made nightly bank drops. Unloaded merchandise shipments. Re-arranged physical layouts, stocked shelves and organized merchandise daily. I was in charge of all the interviviewing, hiring and firing of all employees .
Feb.2010-2014 SMART TOYS
Manager
Recruited and mentored 10 staff members to cultivate top quality, energetic customer service.
Supervised maturation and rapid growth of start-up location. Produced weekly employee scheduling. Performed inventory audits. Processed weekly time cards. Ordered new merchandise. Opened and closed registers. Processed nightly financial paperwork. Made nightly bank drops. Unloaded merchandise shipments. Re-arranged physical layouts, stocked shelves and organized merchandise daily.
2006-2008 SERVICE MASTER
Accounting Manager
Processed and posted daily accounts receivables. Performed monthly and annual financial
statements. Processed credit card payments. Consulted with collection agent regarding collection calls. Handled customer service questions with clients. Performed filing. Took inventories and re-ordered supplies.
2004-2006 LIMITED BRANDS (Bath & Body Works, Victoria Secret)
Assistant Manager
Recruited, trained and directed 6 staff members to instill a friendly and professional atmosphere.
Performed count down of register nightly. Made bank drops. Oversaw periodic inventories. Stocked and organized merchandise.
2000-2004 ATLANTIC RESEARCH COMPANY
Customer Service Representative
Performed accounts payable functions. Processed and paid daily invoices. Provided main
communication functions with customers to field inquiries and concerns. Organized filing structure.
1996-2000 SHERIKON, INC
Accounting Supervisor
Responsible for accounts payable duties. Processed checks and paid invoices. Produced periodic
expense reports. Made travel arrangements. Organized filing. Tracked inventories and re-ordered
supplies
1993-1996 PRECISION PREPRESS
Office Manager
Responsible for performing accounts payables and receivables duties. Processed daily payments.
Produced monthly financial statements. Maintained employee insurance records. Made daily bank deposits. Monitored inventories and re-ordered supplies.
1989-1993 FISHER ENTERPRISES
Assistant Office Manager
Assisted with the performance of accounting functions. Aided with the processing of payments.
Conferred with manager to answer employee inquiries.
EDUCATION
W.T. Woodson High School
Fairfax, VA
General studies
Degree in Travel
Southeastern Academy
TECHNICAL SKILLS
Windows, Microsoft Office, Word, Works, Excel and PowerPoint.
Quick Books,Camelot, People Soft and Oracle business software.
Type 75 wpm.
References upon request.
Contact this candidate