Customer Service Sales

Summary

Product Manger and Sales Professional who effectively multi-tasks and balances customer needs with company demands through developing products and maintaining customer relations. Achieves goals through relationship building and advanced product knowledge.

Skills

Product Marketing

Product Development

Product Launch

Negotiation

Experience

Product Manager

Tiffen Company Hauppauge NY

Dec 1995- Sep 2017

Tiffen Company manufacturers and distributes photo/video filters and accessories worldwide.

Responsibilities included: • Product Management responsibilities from developing to selling products• Identify market trends, assessing current situations and staying ahead of competition• Maintaining profitability •Understanding competitive landscape, customer desires and company capabilities• Maintaining market and product performance as well as life cycle analysis• Assist marketing in developing product support materials• Training sales, customer service and key accounts• Ability to communicate with management team,customers and end users. • Sourcing maintaining, and negotiating with all vendors. I have had the privilege to develop and patent exciting tripod and support accessories for the camera and motion picture business at The Tiffen Company for over 20 years. The products I developed have won many awards and have been market best sellers.

Sales Manager

Dover Findings St. James NY Mar 1986 Aug 1995

Dover Findings manufactures jewelry parts as well as some electrical components in both precious and non-precious metals. Responsibilities included: • telemarketing functions • establishing and maintaining new accounts• reopening old accounts. • taking phone orders • processing mailed purchase orders for deliveries in the United States and abroad •quotations •customer inquiries •computer research and entry •reorder specifications for all manufactured products• work order preparation • purchasing. Customer appreciation letters to me were displayed on the office walls.

Inside Sales/Service June 1985 Mar 1986

International Chemical Ronkonkoma NY

International Chemical sold and distributed cleaning wholesale cleaning chemicals. Responsibilities included:•Opening new accounts through telemarketing wholesale maintenance chemicals (eg. Commercial floor finish and industrial cleaners)•Customer Service of existing accounts

Customer Service/Inside Sales May 1983 April 1985

Preferred Electric Ronkonkoma NY

Preferred Electric manufactured and sold automotive electrical part sales (eg. Cap, rotors and wires) Responsibilities included:• phone sales to wholesale and retail automotive accounts• customer service • customer relations functions.

Assistant Manager June1978 Mar 1983

Wiremaid Products Patchogue NY

Wiremaid Products manufactures and sells point of purchase displays to large marketing companies. Re-hired in 1978. Responsibilities included: •Inside and outside sales of point of purchase displays (eg. book racks). • purchasing •expediting• customer relations • oversee painting, packing shipping and receiving department.

Owner Operator Dec 1976 Mar 1978

Port Jeff Beer Museum

Owned and operated café and beer museum in Port Jefferson, New York. Complete responsibility over:•hiring •purchasing •inventory control• customer relations •advertising •accounts payable •financing.

Production Manger Assistant Jul 1974 Nov 1976

Wiremaid Products Patchogue NY

Wiremaid Products manufactures and sells point of purchase displays to large marketing companies. Responsibilities included: • work flow and complete operations in the painting, packing, shipping and receiving departments. • manufacturing control of point of purchase displays.• traffic flow and counts of all shipping and receiving • Outside and inside sales.

Education

Bachelor of Science, Industrial Management

West Virginia University May 1974

Morgantown WV

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