Customer Service Administrative Assistant
Resume:
Angela M. Whitmore
Jacksonville, FL ***** 904-***-**** ****************@*****.***
SKILLS SUMMARY
Dedicated Customer Service Representative motivated to maintain company satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities. Proven ability to establish rapport with customers after 20 years of providing excellent customer service experience, great communication and interpersonal skills.
QUALIFICATIONS
Self - oriented
Knowledge of working in a call center
Knowledge of customer service techniques.
Active listening and problem solving skills.
Transportation customer service
Handling customer inquiries, complaints, and service requests.
Handling in-coming and outgoing calls.
Data entry and records management.
Dispatcher customer service knowledge.
Clear communication, both written and verbal
Excellent time management skills
Goal Oriented
Persuasive
Team Player
EDUCATION
Virginia College Jacksonville, FL (12/17)
Medical Billing and Coding Diploma
WORK EXPERIENCE
ADT – Account Services, Jacksonville, FL
Billing Account Representative II 02/17 - Present
Create invoices and credit memos, issuing them to customers by all necessary means, and updating customer files. Issue invoices to customers. Issue monthly customer statements.Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.
Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
Area within ADT if issue is not within the scope of account services.
Meet pre-determined departmental standards for productivity and quality measures.
Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.
Participate on internal quality/continuous improvement teams on a rotational basis.
Interface with SSO on billing service related issues.
other duties as assigned.
Randstad – General Electric Distribution, Jacksonville, FL
Administrative Assistant 12/16-02/17
Clerical duties, receive shipment from CSX through rail. Assist in payroll, accounts receivable and payable. Maintain files and bill of lading. Performed administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills are required.
CSX Transportation, Jacksonville, FL
Clerk – Revenue Accounting/Crew Management 10/01-01/16
Called and assigned train crews for rail yard and over-the-road operations. Ensure compliance with all railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA). Contact individual crew members and direct them to their assigned trains. Completed reports, process data, and performed call center duties.
Angela M. Whitmore
5211 Locksley Ave Jacksonville, FL 32208
****************@*****.***
REFERENCES
Maraette Carter, Crew Dispatcher
CSX Transportation
James White, Retired
CSX Transportation
Shawn Hall, Crew Dispatcher
CSX Transportation
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