Customer Service Microsoft Office

Laura Mendrek

Phone: 905-***-****

Email: ********@*****.**

OBJECTIVE

Looking for the right career that will allow me to use my diverse skills and expand my knowledge while supporting company growth.

PROFESSIONAL SUMMARY

Highly motivated and creative Masters of Business Administration (MBA) graduate with excellent leadership, organization and communication skills with multi-industry experience. Quick and interested learner who works great independently or in a team. Dependable, able to prioritize and multi-task and highly sensitive to confidential information. Solid marketing and corporate development experience; designing sales tools, planning tradeshows and large corporate/customer events. Strong office skills in administration, accounting, reception, data-entry, customer service etc. Fully computer literate in Microsoft Office and database applications, popular design software, internet, with the ability to quickly learn new software.

EDUCATION & AWARDS

Master of Business Administration (MBA) –Schulich School of Business, York University, ON, May 2014. Strong focus on leadership and management. Specializing in Media Studies.

Honours Bachelor of Administrative Studies Graduate (Specializing in Marketing), York University, ON, October 2008

WORK HISTORY

PRECEPT INTERNATIONAL, Woodbridge, ON

Customer Service Coordinator and Executive Assistant – February/16-Present

Address customer inquiries, process customer orders in a timely manner, maintain positive customer relations

Assist in inventory management and forecasting

Assist in creation of regulatory documents/labels

BELZONA CANADA/ GREAT LAKES LTD., Richmond Hill, ON

Office Manager – March/09-February/16

Generated strategies to fuel company growth and maintain profitability; helping to identify and prioritize strategic opportunities for the company aimed at entering new markets

Created links between working groups in technical, marketing, finance and sales departments, as required by particular projects

Constant feedback and communication throughout the company to ensure employees are moving in the right direction to achieve company goals

Creation of sales aid materials to assist Consultants in breaking into new markets

Laura Mendrek

Effective organization and planning of local and regional sales meetings, technical trainings, international tradeshows, and customer appreciation events

Implemented Quality Management System (ISO 9001:2008)

Banking/payroll administration

As the first employee of a new distributorship my role was key to getting many aspects of the business up and running

Helped to implement several effective office policies and procedures

OFFICE TEAM (full time temporary office staffing), March/05-Feb/09

Placements at various firms including Nike Canada, Smuckers Foods of Canada, Aurora Hydro and General Electric.

Liaison with customers

Entry and verification of hourly employee time cards

Inventory control analysis

Compiling new employee information packages

HYLINE PROMOTIONAL PRODUCTS INC., North York, ON

Administrative Assistant to President and Receptionist - May/06-Dec/06

Implemented a cost efficient way to update company website using Dreamweaver

Assisted in the artwork/graphics department to timely creation of customer proofs

Performed variety of customer service duties to insure full customer satisfaction with order

ROGERS TELEVISION, Newmarket/Richmond Hill, ON

Co-op student - Feb/02-Jun/02 (continue to volunteer)

Worked on studio and mobile productions; operating cameras, graphics, VTR, teleprompter, phones, directing and other production elements. Worked on many sporting events such as the 2002 Summer Games in London, soccer and hockey, and also on many private charity and award galas.

Completed double the required co-op hours (800hrs/semester)

Worked many 18hr+ shifts for special events

ADDITIONAL SKILLS & CERTIFICATIONS

Microsoft Office, QuickBooks, Oracle, touch-screen systems, Great Plains Dynamics, database systems, Peachtree, SugarCRM, etc.

Adobe Photoshop Certificate, Adobe Illustrator, Adobe InDesign, Publisher

Dreamweaver, Final Cut Pro 3, Adobe Premier

JVC, Sony PD150, Canon XL1, and Arri 16mm film cameras

Forklift license

Ground and Air Transportation of Dangerous Goods Training, WHMIS training

First Aid/CPR Training

blue belt in Brazilian Jiu Jitsu

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