Information Systems
Resume:
Jean-Paul Adams
Oklahoma City, OK 73170
Cell: 580-***-****
Email: ***********@*****.***
Education:
Master’s Degree in Management Information Systems with a concentration in Project Management DeVry University, Oklahoma City, OK May 2016 – June 2017 (with distinction)
Bachelor’s Degree in Business Administration with a concentration in Project Management
DeVry University, Oklahoma City, OK, May 2011 to February 2016
Great Plains Technology Center, Lawton, OK, August 2005 to July 2006 - Microcomputer Hardware Software Network Technician Course
Work Experience:
Systems Administrator – Field Aerospace June 2016 – Present
Administrator in Windows Server 2008, 2012 and virtual environment
Create, modify, monitor and troubleshoot accounts and security groups within Active Directory
Create and modify accounts and email groups within Microsoft Exchange Server
Create and modify accounts within JDE system as well as set permissions and roles per account created
Create and modify accounts on Skype server
Administrator of print server
Contribute to technical documentation in the form of developing instructions for installation and support of software
Responsible for installation, configuration and usability of desktop and laptop computers along with peripheral equipment such as printers and software
Maintain phone system by creating and modifying existing lines
Participate in various IT projects in alignment with organizational strategy
Maintain asset tracking regarding hardware equipment as well as licensed company software
Sole on-site IT support for facility with approximately 250 on-site employees and 50 remote employees
Report directly to CIO
IT Project Manager – Comanche County Memorial Hospital March 2015 – June 2016
IT Project manager for multi-million dollar emergency department expansion project
Set project schedule and assign project resources to perform specified tasks
Ensure project remained within designated budget
Work with third party vendors for various equipment and software needs
Participate in weekly conference calls
Coordinate weekly and monthly project meetings
Coordinate order and delivery of network and computer equipment
Serve as liaison between multiple departments such as Clinical, IT, Biomed, Engineering, Construction, Senior Management
Extensive experience with ECW both supporting and implementation in hospitals and health clinics
Work with functional department management and ECW software development team on building software for specific departments
Served as liaison between ECW and hospital staff
Desktop Support Analyst – Comanche County Memorial Hospital, Lawton, OK March 2015 – June 2016
Work involves full range of support including installing, configuring, and supporting Windows operating systems including Windows 7 and Windows XP
Perform duties in active directory such as create user accounts, reset user passwords, create shared drives, manage organizational units, and put computers into SSO groups
Install, configure, and support Microsoft Office suites 2010 – 2013
Install, configure, and support hospital related software both locally installed and web based. Also ensure compatibility with other software
On-Call
Desktop Support Analyst – Children’s Hospital Los Angeles November 2013 – September 2014
Work involves full range of support for information technology and customer support services in a facility with over 5,000 desktops and laptops, approximately 200 medical carts, 1,700 printers along with support of over 1,000 TV’s
OS support includes Windows XP and Windows 7, Mac as well as systems operating on a Virtual desktop
Perform active directory duties such as resetting passwords; create user accounts, creating share drives for users
Software and hardware configuration and installations, ensuring system compatibility with other system interfaces, customer education, and mobile device support
Patch down network drops to enable connectivity
Environment includes Dell, HP, Apple devices, and Wyse thin client devices
Desktop Support Level 2--(McKesson)--Comanche County Memorial Hospital, Lawton, OK June 2007 – October 2013
Work involves a full range of information technology customer support services in a facility with over 1,700 desktops and laptops and 450 printers
On-call rotation, software and hardware implementations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements
Installs, configures upgrades, sets up, and troubleshoots all hardware and software components
Ensures compatibility with existing systems and other system interfaces, and testing for system malfunctions
Skills & Supported Software:
Windows server 2008 and 2012
Exchange Server
Active Directory
Skype Server
Microsoft Office Suites
Microsoft Visio
Microsoft Project
Cerner
VoIP
LAN/WAN configuring and troubleshooting
Remote Assistance
Mckesson Horizon Software: Horizon Lab/HPF/Meds Manager/Practice Plus/HPM/Admin RX/PHS
Paragon
ECW
Windows Operating Systems 95/98/2000/XP/Vista/Windows 7/Windows 8/Windows 10
Printer support – HP, Brother, Dell, Canon, Fujitsu and Ricoh
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