Jean-Paul Adams

***** * ******* ***

Oklahoma City, OK 73170

Cell: 580-***-****

Email: ac21e5@r.postjobfree.com

Education:

Master’s Degree in Management Information Systems with a concentration in Project Management DeVry University, Oklahoma City, OK May 2016 – June 2017 (with distinction)

Bachelor’s Degree in Business Administration with a concentration in Project Management

DeVry University, Oklahoma City, OK, May 2011 to February 2016

Great Plains Technology Center, Lawton, OK, August 2005 to July 2006 - Microcomputer Hardware Software Network Technician Course

Work Experience:

Systems Administrator – Field Aerospace June 2016 – Present

Administrator in Windows Server 2008, 2012 and virtual environment

Create, modify, monitor and troubleshoot accounts and security groups within Active Directory

Create and modify accounts and email groups within Microsoft Exchange Server

Create and modify accounts within JDE system as well as set permissions and roles per account created

Create and modify accounts on Skype server

Administrator of print server

Contribute to technical documentation in the form of developing instructions for installation and support of software

Responsible for installation, configuration and usability of desktop and laptop computers along with peripheral equipment such as printers and software

Maintain phone system by creating and modifying existing lines

Participate in various IT projects in alignment with organizational strategy

Maintain asset tracking regarding hardware equipment as well as licensed company software

Sole on-site IT support for facility with approximately 250 on-site employees and 50 remote employees

Report directly to CIO

IT Project Manager – Comanche County Memorial Hospital March 2015 – June 2016

IT Project manager for multi-million dollar emergency department expansion project

Set project schedule and assign project resources to perform specified tasks

Ensure project remained within designated budget

Work with third party vendors for various equipment and software needs

Participate in weekly conference calls

Coordinate weekly and monthly project meetings

Coordinate order and delivery of network and computer equipment

Serve as liaison between multiple departments such as Clinical, IT, Biomed, Engineering, Construction, Senior Management

Extensive experience with ECW both supporting and implementation in hospitals and health clinics

Work with functional department management and ECW software development team on building software for specific departments

Served as liaison between ECW and hospital staff

Desktop Support Analyst – Comanche County Memorial Hospital, Lawton, OK March 2015 – June 2016

Work involves full range of support including installing, configuring, and supporting Windows operating systems including Windows 7 and Windows XP

Perform duties in active directory such as create user accounts, reset user passwords, create shared drives, manage organizational units, and put computers into SSO groups

Install, configure, and support Microsoft Office suites 2010 – 2013

Install, configure, and support hospital related software both locally installed and web based. Also ensure compatibility with other software

On-Call

Desktop Support Analyst – Children’s Hospital Los Angeles November 2013 – September 2014

Work involves full range of support for information technology and customer support services in a facility with over 5,000 desktops and laptops, approximately 200 medical carts, 1,700 printers along with support of over 1,000 TV’s

OS support includes Windows XP and Windows 7, Mac as well as systems operating on a Virtual desktop

Perform active directory duties such as resetting passwords; create user accounts, creating share drives for users

Software and hardware configuration and installations, ensuring system compatibility with other system interfaces, customer education, and mobile device support

Patch down network drops to enable connectivity

Environment includes Dell, HP, Apple devices, and Wyse thin client devices

Desktop Support Level 2--(McKesson)--Comanche County Memorial Hospital, Lawton, OK June 2007 – October 2013

Work involves a full range of information technology customer support services in a facility with over 1,700 desktops and laptops and 450 printers

On-call rotation, software and hardware implementations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements

Installs, configures upgrades, sets up, and troubleshoots all hardware and software components

Ensures compatibility with existing systems and other system interfaces, and testing for system malfunctions

Skills & Supported Software:

Windows server 2008 and 2012

Exchange Server

Active Directory

Skype Server

Microsoft Office Suites

Microsoft Visio

Microsoft Project

Cerner

VoIP

LAN/WAN configuring and troubleshooting

Remote Assistance

Mckesson Horizon Software: Horizon Lab/HPF/Meds Manager/Practice Plus/HPM/Admin RX/PHS

Paragon

ECW

Windows Operating Systems 95/98/2000/XP/Vista/Windows 7/Windows 8/Windows 10

Printer support – HP, Brother, Dell, Canon, Fujitsu and Ricoh

Contact this candidate