Sales Customer Service

CURRICULUM VITAE

Sharmila Banu

Sr. Relationship officer

Mobile: +971*********

Email: ********.****@*****.***

Career Objective

With diverse experience in Sales and Marketing for 3 years In UAE, intend to build a career leading with hi-tech environment & dedicated people, which will help me to explore myself fully and realize my potential.

Professional Summary

Around 5 years of experience in Sales and Marketing.

Working as a relationship officer in Etisalat corporate sales

Sales experience in DU telecom and ADCB Multiproduct

Maintain good relation with old clients

Professional Experience

1. Organization : RATIONALYZ FINANCIAL BROKERS LLC .DUBAI.UAE.

Designation : Sales executive (Etisalat Corporate sales)

Duration : June 2017 – Till now

Job Responsibilities:

Establish and maintain business relations and generate new business

Maintaining relationships with existing customers through regular visits.

Ensure high level of consumer satisfaction by building and maintaining good relationship with potential customers.

Verify the documents and submitting with 100% success ratio.

Frequent local travel, support the commercial department with their announcement publishing on the intranet, create and develop flash presentations, newsletters and e mails; create etisalat corporate intranet statistics and usage reports.

Prepare all the daily and weekly status reports for the project management and the clients; attend all the meetings with the clients;

2. Organization : Innovation direct employment and services Dubai UAE

Designation : Innovation Retail- sales officer(Representing ADCB Multi-product)

Duration : From June 2016 – May 2017

Job Responsibilities:

Personal loans & Credit Card Sales.

Assisting Team members to achieve their targets.

Achieving Target with Quality Acquisition and Providing Excellent Customer Service.

Identifying the customer needs effectively to cross sell and up sell other products.

Conducting Road show /Activity at Corporate companies, Hypermarkets and Schools.

Listing of Eligible Corporate into ADCB SIMPLYLIFE to get bulk bookings from the company and servicing existing companies.

A team player with high level of dedication

Respond to complaints from customers and give after-sales support when requested

3. Organization : BUSINESS LINK COMMUNICATION, DUBAI, UAE

Client name : DU Telecommunication UAE

Designation : Sales executive – Consumer (Representing DU)

Duration : From May 2014 – May 2016

Job Responsibilities

Handing consumer sales (I - Mobile Service: Postpaid, II- Fixed Services: TV, Landline and Broadband connections).

Follow up on daily target and enquires.

Dealing with Company base clients and Open market base clients

Follow up for post sales services.

Maintain good relation with old clients.

Booking appointments for sales teams and making notes of dates for follow up.

Identifying customer needs and resolving customer queries.

Key skills:

•Outstanding analytical, problem-solving.

•Superior communication (oral and written), customer service and interpersonal skills.

•Both independent and team worker, as required.

•MS Office proficiency and patient when dealing with clients.

Achievements:

•I have been awarded as “Star of the Month” a numerous times for the excellent productivity.

4. Organization : HDFC BANK.

Designation : Sales executive (Multiple product)

Duration : May 2012 to Mar 2014

Job Responsibilities

Promotes the bank's products and services to existing and prospective clients by utilizing available resources.

Develops and maintains positive relationships with banking clients through excellent customer service.

Addresses client inquiries and ensures their needs are consistently met.

Monitors banking industry trends, competitive products, and pricing, that may affect the bank's products and services, in order to update and adjust direct sales solutions for client

Educational Qualifications:

Master of Business Administration (MBA in Information System and Management 2013 to 2014)

Bachelor of Science (Bsc.ISM) in Information System and Management.

Duration: 3 year(Aug 2009 to May 2012)

Institute: J.B.A.S Collage for women Chennai, (Madras University).

Diploma in computer application (Certifiled)

Personal Details

Date of Birth : 15th November, 1991

Languages known : English, Tamil and Malayalam,hindi.

Gender : Female

Marital status : Single

Nationality : India

Visa Status : Employment

Date of Joining : Immediately

Declaration:

I hereby declare that the above stated information is true to the best of my knowledge and belief.

Place:

Date:

(SHARMILA BANU.M)

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