Customer Service Medical

Education

Certification in Medical Administrative Assisting

Medical Administrative

Experience

Reviewed Billing Statements for AT&T to collect past due balances Helped customers with payment arrangements to avoid outside collections

Handled multiple accounts daily

Assisted in the training of new employees daily while maintain deadlines

Customer /Collections

Service Representative

O.S.I. - North Charleston, SC

April-2000 - June-2002

Investigated an average of 60+ accounts daily

Collected payments/making payment arrangements

Multi-tasked and worked with at least 5 outside collection agencies daily

Customer service Collections

Representative

First Contact - North Charleston, SC

July-2003 - September-2005

Assisted Small Business Customer in starting/ending or enhancing their business telecommunications services

Meeting deadlines on a daily basis

Assisted over 80+ customers a day

Multi-tasking vi phone, computer, fax, etc.

Sales Consultant

AT&T - Charleston, SC

March-2008 - May-2010

Managed 3-4 employees daily

Responsible for payroll, balancing ledgers, and inventory. Showed exceptional customer service to customers while taking orders and managing employees

Assistant Manager

Wing Stop - North Charleston, SC

July-2012 - July-2014

Problem Solving and investigating to ensure quality and accuracy Training new and current employees the proper safety and work procedures for the company

Multi-tasking and acting as a liaison between employees and management

Quality/Fulfillment Specialist

Amazon Inc. - North Charleston, SC

September-2015 - March-2017

Objective

Enthusiastic graduate with over 10 years of experience providing thorough and skillful support to clients and staff. Phone 843-***-****

7965 Edgebrook Circle Unit H,

N. Charleston SC 29418

Address

Email ************@*****.***

La Teisha Brown-Bailey

Skills

Quick learner- impeccable organizational skills-teamwork, BLS (CPR& AED) Certified, ICD-9 and CPT knowledgable, Type 60wpm Diploma Studied college preparatory course to further my education R.B. Stall High Schoo; - North

Charleston, SC

1995

Study Medical billing and Coding, Medical Terminology Graduated with Honors

3.68 GPA

Diploma

Centura College - North Charleston,

SC

2009

3.5 GPA

Scored the highest in my class on the CMAA Exam

Medical Administrative

Assistant

Palmetto School of Career and

Development(PSCD) - Charleston, SC

2017

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