Manager Information Technology

*** **** ***** **** ****, AZ 317-***-**** ********@*****.*** Skye: dineashkee

JIMMY JOHN JR.

Professional Summary

I am currently employed as the Information Systems Applications Manager for Tuba City Regional Healthcare Corporation, which is located on the Navajo Reservation. The Healthcare Corporation provides healthcare services and deliverables to both the Navajo people and those living in Northwestern Arizona. In my previous position, as Assistant IT Director, I worked very closely with the CIO to achieve the mission, goals, and vision for the Healthcare Corporation. In my present role, I am responsible for leading a team of “Applications Specialists” and I manage this team to provide business and clinical applications for the Healthcare Corporation. I aspire to continue my professional career in the business and healthcare sectors and to utilize my wealth of IT experience to help achieve the strategic, tactical, and operational goals of any future healthcare corporation or business. Furthermore, as a life-long learner, I aim to continue my growth and attain any additional certifications or education that will equip me to provide my future employer with sophisticated Information Technology services.

PROFESSIONAL DEVELOPMENT & EDUCATION

Professional Certifications

ITIL Foundations

CompTIA Healthcare IT Technician

CompTIA A+ Certified

CompTIA Server + Certified

Cloverleaf Level I/II Certified

HMS Certified

HP Commercial Desktops, Workstations, & Notebooks Certified Servicer

Microsoft Certified Professional XP

Certified NetWare 5.X Administrator

Intranetware Netware 4.11 Administrator Certified

Business & Healthcare Applications:

Allscripts, Haemonitics, Microsoft Dynamics, Nova time, HMS, Cloverleaf 6.0, Cloverleaf Global Monitor, Alert Lifesciences, Fuji Synapse, PACS, Dentrix 8.X Plexis Healthcare, Nuance Dragon Medical, Orchard Harvet, 3M, VMware Client, Propharm, Winpharm, OminiCell, Stokell Insight CS, RPMS, Microsoft 2016 Microsoft Exchange 2010, Symantec Service Desk

Client & Server Software:

Current Microsoft and Linux Red Hat

Business & Clinical Peripheral Hardware:

Current IBM, Fujitsu, HP, Kodak, Omnicell, Alaris, Schick, True Manager, Noah, Phillips, Radiance, Nuance, OB Trace View, and Hill-Rom

Western Governors University, B.S., Information Technology

25% Complete, Expected Graduation – December 2019

IVY Technical College, Indianapolis, IN

Associate of Applied Sciences, Architecture

PROFESSIONAL EXPERIENCE

Tuba City Regional Healthcare Corporation, Tuba City, AZ

Information Systems & Applications Support Manager

[Manager of IS Applications Specialist Team]

November 2015 - Present

Manage the applications support team throughout business and clinical IS systems updates, software implementation, hot fixes, quarterly maintenance, and protection of knowledge database.

Engage in internal and external vendor relationships and conduct training workshops with applications support team on new systems and applications.

Review all maintenance agreements for hardware and software support throughout hospital IT systems and additionally, create and maintain the budget for current and future applications.

Provide managerial oversight of applications specialist team including, conducting yearly performance evaluations, awarding disciplinary actions, and training to improve healthcare outcomes for hospital providers and patients.

Assistant Director of Information Technology

2012 – November 2015

Supported the Director of IT by developing staff training to improve competency, administering disciplinary action, conducting performance review, revising department policies and procedures, and recruiting new staff to the IT department.

Attended regular senior hospital leadership meetings to discuss operations and provided input for future planning to improve healthcare delivery.

Developed ongoing relationships with IT vendors to provide requisite hardware and software, negotiated price quotes and service agreements for such products and services.

Led the “Change Control Committee” for the testing, validation, and production roll-out of all new applications and software.

Cloverleaf HL7 Interface Engineer

2009 – 2012

Provided HL7 integration and programming expertise for Tuba City Regional Hospital.

Analyzed, trouble-shot, and resolved interface and application issues 24/7 (“on-call”) for the Hospital.

Implemented numerous interface-driven IT projects for integration into the Hospital’s Electronic Health Records system.

JPMorgan Chase, Indianapolis, IN

Technical Operations System Analyst

1998 – 2008

Maintained and provided support for the daily desktop and server environment at the JPMorgan Chase West Operations Center in Indianapolis; during tenure customer satisfaction was 100% and SLA was also 100%.

Deployed and tested new hardware implementation of enterprise-wide technology, which included: providing application requirements, user-based testing, and post-implementation system support.

Acted as the technical lead on new server installations and decommissions at the West Operations Center while ensuring such work adhered to corporate standards.

Jacob’s Engineering Group, Indianapolis, IN

Manager of Information Systems

1994 – 1998

Managed IS systems for a medium-sized Engineering Company specializing in process engineering.

Diversified Graphics, Indianapolis, IN

System Specialist

1992 – 1994

Provided information systems consultation and analysis for various businesses located in the central Indiana region.

BSA Design, Indianapolis, IN

Medical Architectural CAD Designer

1989 – 1992

Designed and created architectural drawings using CAD Workstations for the healthcare industry.

LANGUAGE SKILLS & INTERESTS

Fluent in Navajo and I enjoy running, kayaking, amateur photography, and indoor cycling.

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