MARCELLA FRANCINI

Staten Island, N.Y. ***** 646-***-**** ac2193@r.postjobfree.com

Customer Service Professional with over 9 years of progressive Client Relations, Administrative Support, Interpreting, and Sales experience. Top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.

Leadership: Direct result driven, culturally diverse teams to meet and/or exceed set goals.

Technology Skills: Windows, Microsoft Office: Word, PowerPoint, Excel, Outlook

Languages: Fluent in English, Portuguese, and Spanish

PROFESSIONAL EXPERIENCE

Interpreter – Independent Contractor 2008 – Present

English, Spanish, Portuguese

Clients include: Pro Plus, Legal Language Services, Elite, Eiber Translations, Natural Languages, The Big Word, and R &D Consultants.

Apply strong verbal skills to interpret both (consecutive and simultaneous) in Portuguese and Spanish in the following areas: Psychological Evaluations, Hospital/Psych Ward, Hospital/Trauma, Arbitration/Mediation, Parent-teacher Conferences, School State Exams, Registration/Enrollment, Workshops, Depositions, IME’s, and 50 H Hearings.

Citysights NY, New York, NY 2008- 2010

Family in New York, New York, NY 2012 - Present

Tour Guide

Lead dynamic tours of New York City withfocus on cultural and historical sites.

Answer all guestquestions; recommend attractions, shows, and restaurants.

Optimize organizational efficiency by proactively monitor and verify passenger tickets.

Bath Fitter Inc., Amityville, NY 2004 – 2008

Administrative Assistant/Bookkeeper

Drove operations success by performing a broad scope of support functions.

Assisted 6 profit-focused sales representatives in attaining goals.

Coordinated daily lead flow, as well as interfacing between customers and manufacturing staff.

Managed branch payroll, commission earnings, and tracked budgetary spending.

Directed all-inclusive installation process to include sales, production, insurance, and co-op procedures, along with leading a top-performing 18-member team in achieving key business objectives on tine within set budgets.

EDUCATION/CERTIFICATIONS

Berkeley College, New York, NY May 2017

B.B.A., Accounting

Queens College -CUNY, Flushing, NY June 2007

B.A., History

NY Department of Consumer Affairs, Licensed Tour Guide 2008

License Number 1283109-DCA

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