Human Resources Customer Service

Deborah A. March

** **** ****** ******, ****** NH 03060

Email: *********@*****.***

Cell: 603-***-****

Professional Objective

I am a detail and quality-oriented professional with 19+ years of progressive experience in Administration and Human Resources. I possess excellent written and oral communication and solve problems in an effective and creative manner in a challenging position. I am looking to expand my knowledge with a dynamic company with high standards. I am willing to work hard to build a career with the opportunity for advancement and professional challenges.

Relevant Experience

Human Resources Management

Skilled communicator with enthusiastic yet professional presentation to all levels of administration and employees.

Proficient in benefits support, providing benefits information and following up in a timely manner, API, and Open

Enrollment, New Hire orientation, benefits overview and sign up of all new employees

Skilled in updating and maintaining HRIS with all employee related data

Created efficiencies through understanding systems and instrumental in developing new processes

Handle project responsibilities and proficiency and high priority to make sure deadlines are being met

Promote and coordinate and implementation of orientation for all newly hired employees.

Promote organizational standards of excellence including core values relating to performance appraisals, reports, and process all appraisals.

Fostered guest and peer relationships within all organizational levels.

Skilled in managing all aspects of Employee Recognition and Retirement program.

Developed and managing new Service Award program for 2017

Participated in all Human Resources initiatives and have maintained collaborative relationships with peer and colleagues.

HRIS

Computer proficient in API HRP, API timekeeping, ESS, Word, Excel, Power Point, Position Manager, on line recruitment system.

Proficient in new EAF process, with special attention to monetary hourly and benefit changes and all New Hire and Rehire input

Maintained a broad knowledge base of human resource operations, practices, and employment law guidelines.

Planned and implemented organizational goals.

Administered various benefits programs including personnel compensation benefit initiatives.

Produced monthly and quarterly reports as requested, and or required or needed.

Recruitment

Proficient in recruitment assistance at all levels, Position Manager and Technomedia,

Event and Conference Planning

Planned, developed, and managed all aspects of corporate events, open houses, job fairs, art openings and concerts.

Coordinated system-wide activities including:

oAnnual Summer Outing

oService Award Ceremony and Banquet

oNational Hospital Week

oThe Annual Holiday Reception

Employment History

St Joseph Healthcare Human Resources Assistant 3/17/2008 to 7/2017

HRIS/Benefits Specialist

Dartmouth Hitchcock-Nashua Human Resources Assistant 10/7/99 to 2/2008

Chem Fab Recruitment Specialist Temporary 8/99 to 10/99

Nashua YMCA Front Desk Supervisor 1/96 to 8/2009

Committees

EOM, Rewards, and Recognition Committee

Cultural Diversity Committee

Mission Activities Committee

Founders Day Committee

Education and Experience

18 years of experience in Human Resources in all aspects

Nashua High School

Franklin Pierce College, did not complete AS program

Certifications

Human Resources Generalist Certificate

Human Resources Advanced Program Certificate

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