Customer Service Manager
Resume:
Lindsay A. Worsham
Painesville, OH 44077
**************@*****.*** or ****************@*****.***
Objective
Seeking an administrative/ customer service, call center, or hotel hospitality position with a company offering career advancement. I am willing to re-locate towards an advancement opportunity. In addition, I’m interested in learning Real Estate and Healthcare.
Qualifications:
●Excellent communication and customer service skills- Able to toggle between multiple monitors and programs without losing train of thought.
●Professional appearance, friendly yet focused and computer literate (Able to quickly learn new software)
●Prompt, very responsible, Works well with or without supervision and self-motivated
●Interpersonal, communication and supervisory skills, along with experience in recruitment, doing payroll, inventory and scheduling.
●Effective task prioritizing, decisive decision making ability to achieve immediate and long-term goals, and meet any operational deadlines and Adapt easily to new concepts, responsibilities, and environments.
●Valid driver license, able to work overtime as needed and reliable transportation.
Work Experience
Please note employment gap is due to pre and post pregnancy complications and relocating to a new home.
S & P Data, Downtown Cleveland, OH, June 2017 to Present
Business Solutions Consultant
-Contact clients to review their business needs to help improve their business footprint while offering our products and services.
Studio 6 motel, Mentor, OH, September 2016 to September 2017
Guest Service Front Desk Lead
-Open Motel and do morning administrative task including count safe and register drawers, Prepare daily paperwork, answer multiple lines, Book reservations, Handle complaints, do audits, prepare daily assignments for housekeeping and much more.
Holiday Systems International Call center, Las Vegas, NV November 2014 to August 2016
Customer care and Collections Specialist
-Answer multi-line phones regarding customer service inquiries and paying on membership, help assist with online customer service and navigation of website, send and reply to daily emails, complete spreadsheets, and meet daily goals.
Safeguard Properties Call Center, Valley View, OH March 2013 to February 2014
Order Entry Coordinator
-Answer the phones, assist with online customer service/vendor inquiries regarding REO, VA and other loan types, place orders for property preservation vendors and review completed work by vendors for the Q/A dept. Tier II – Resolution Team.
Contracted through Alliance Staffing Solutions and hired directly.
Crestwood Management/Washington Gas Energy Srvs, Beachwood, OH September 2010 to February 2013
Customer Service Representative
- Call center support staff, answer phones to assist customer with concerns in regards to orders, promotions, online help, and any other questions or concerns in regards to the company. Tier III- Resolution Specialist. Contracted through Stanley Staffing hired in March 2011
Dish1UP Satellites Services Call Center, Cleveland, Ohio; November 2009 to September 2010
Customer Sales Rep
-Assist customers in purchasing products and services with Direct T.V., Hughesnet, and ADT., while providing excellent customer service.
OfficeMax Corporate Call Center, Mentor, Ohio, December 2006 to October 2009
Customer Relations Representative
-Answer phones to assist customer with concerns in regards to orders, promotions, online help, and any other questions or concerns in regards to the company.(Virtual online support, Credit Card approval assistance, expediting orders, and much more)
●Power Direct, Cleveland Ohio, June 2005 to November 2006
Telemarketing -Do outbound Government Procurement and re-establish subscriptions and get new subscriptions.
●Afterthoughts at Great Lakes Mall, Mentor, Ohio, August 2002 to August 2003
Store Manager -Daily moderate to heavy paperwork, i.e. reports, ordering,, inventory, stock, opening and closing, payroll, schedules, overlook a staff, and resolve customer inquiries and complaints
●Avenue, Willowick, Ohio, November 2001 to August 2002
Assistant Store Manager -Daily moderate to heavy paperwork, i.e. reports, ordering,, inventory, stock, opening and closing, payroll, schedules, overlook a staff, and resolve customer inquiries and complaints
●Jacobs Field Cleveland Sport service, Cleveland, Ohio, March 1998 to September 2001
Commissary Supervisor -Daily inventory of commissary product’s, completing daily reports manually, stock and assisting vendors
Education
Graduate of Weems College Preparatory High School, Cleveland, Ohio, June 2000
Graduated with Honors, U.S. of America President’s Education Award, Special recognition of Who’s who among American High School students, Senior class president, National Honor Society and participated in the debate club and school paper “Weems Stallions”
Attended the following colleges
Cleveland State University, Cleveland, OH (communications) (2000), Lakeland community college, Kirtland, OH (criminal justice) (2004-2005) and Bryant Stratton College, Eastlake, OH (IT Security) (2010)
Currently enrolled at: Cuyahoga Community College/Eastern Campus –online classes (2015).
Major: Business Management
References are available upon request
Contact this candidate