Customer Service Professional Experience

SUBIRA NEDRICK

*** ****** ****. **** *********, New York 11552

Cell: 347-***-**** Email: **********@*****.***

LinkedIn URL: www.linkedin.com/in/SubiraNedrick

EDUCATION

Master of Science: International Business Management Graduated: Sep 2017 Kings College London-School of Business, London, United Kingdom

• GPA: 3.6/4.0 (Upper Second Honor Degree),

Bachelor of Arts: Economics Graduated: May 2014

Smith College, Northampton, MA, United States

• GPA: 3.5/4.0 (Dean’s List 7 Semesters)

• CIEE Study Abroad Program- University of Cape Town, Cape Town, South Africa (Spring 2013) PROFESSIONAL EXPERIENCE

BDRC Continental, London, United Kingdom

Market Researcher- Summer Intern May 2017- Sept 2017

• Exercised courtesy and professionalism while conducting 25-30 primary research telephone interviews daily for B2B and B2C projects including HSBC, Volva, and Sky TV using advanced CATI computer coding skills.

• Partnered with senior management to compile data findings and presented computer generated reports that described demographic or social trends.

Travelers Insurance Company., New York, NY, United States Underwriter- Global Technology Jul 2015- Aug 2016

• Achieved 92% retention rate by maintaining a $1.5 million client portfolio consisting of 30+ mid-sized renewal accounts annually.

• Generated $600,000+ in new business revenue through target acquisition strategies including 25+ weekly cold calls and bi-weekly product value presentations.

• Exhibited stellar customer service etiquette by promptly servicing 15+ coverage changes monthly as well as recommending potential product or service needs.

• Prepared detailed risk analysis reports based on 30+ new and renewal risk applications monthly, detailing: previous loss information, proposed premiums, and the daily functions/operations of each account.

• Collected data on 15+ new business risks applications monthly, summarizing risk trends to predict possible losses and formulate final annual rate.

• Liaised with NYC/LI agents and brokers through 6-8 client facing meeting monthly aimed to build professional rapport and generate new business leads.

• Conducted research on competitors in order to gathered crucial information about rates, proposed service solutions and method of marketing and negotiation.

• Marketed and designed 20+ risk solutions monthly, by working alongside product specialist team to create customized solutions to meet individual clientele need. Underwriting Professional Development Program (UPDP) Jul 2014- Jul 2015

• Completion of 1-year certification in risk management from the Underwriting Professional Development Program in all domestic and global coverage lines.

• Shadowed direct manager on 1-3 client facing meeting monthly in order to enhance agent/broker relationship management skills and negotiation tactics.

Summer Analyst- Global Technology May 2012- Aug 2013

• Assisted NY/NJ team of 12 senior underwriters with administrative duties including creating Excel spreadsheet with property risk analysis, flood reports and inventory count for bi-weekly prospectus meeting.

• Awarded Travelers Leadership Award in the summer of 2013 for outstanding performance and dedication. LEADERSHIP EXPERIENCE

Travelers NYC Women’s Diversity Network, New York, NY, United States Committee Chair Dec 2015- Aug 2016

• Led women’s diversity initiatives that promoted gender equality across 250+ NYC employees through quarterly events and workshops such as: Women Speaks Series and Dress for Success Clothing Drive.

• Liaised with 5+ committee members to plan and discuss annual employee engagement goals and objectives. Emerging Minority Business Leadership Program, West Liberty, WV, United States Scholar- Business, Commercialization and Marketing Jun 2011- Jul 2011

• Devised business plan for mock Technology Company and presented culmination of a complete business plan for 120+ attendees.

SKILLS

• Intermediate Microsoft skills including Excel, Outlook

& PowerPoint

• Knowledge of Google Analytics and SPSS

• Thorough understanding of professional selling

(Certified 2016)

• Proven sales track record, $600,000 in new

business revenue

• Ability to multitask and work under tight

deadlines

• Excellent presentation skills and poise

•

Contact this candidate