It Infrastructure, Data Warehouse, Project Management

Neil Burgess, PMP., MS., MBA

* **** **

West Haven, CT 06516

203-***-****/ ********@********.***

ROLES:

Senior Global Program Manager-Data Warehouse Analytics

Infrastructure Project Manager

Data Center Project Manager

IT Vendor Management

EDUCATION:

MBA, (2011) Albertus Magnus College, CT

MS in Information Technology (2009)

Villanova University, PA

BS in Computer Information System (2008) Albertus Magnus College, CT

CERTIFICATIONS:

PMP, LEAN Six Sigma, ITIL

INFRASTRUCTURE EXPERIENCE

Data Center Build out/ Migration

Data Center Consolidation

IMPLEMENTATIONS

ServiceNow, SharePoints, Oracle

ERP, SAP, Microsoft Dynamics

SERVER DEPLOYMENTS

Office 365 Migration

Cloud/ Hybrid/ Onprem environment

Microsoft Server 2016

Linux Unix Citrix

Solaris Oracle

DIGITAL MEDIA INITIATIVE

Web Application Development

Content Management Systems/CMS

Microsoft Team Foundation Server

Internet of Things

SEO Apple iWork

SEM MS Project

SaaS Cloud Computing

CRM E-Commerce

MOBILE TECHNOLOGY

Blackberry IPad GOOD

Android IPhone (BYOD)

Mobile Application Design, MDS

EXPERIENCE SUMMARY

Neil Burgess, a hands-on senior level IT Professional with over 17 years’ work experience managing complex large scale IT projects portfolios and programs in excess of $20MM budgetary responsibilities. Besides solid understanding of Process Frameworks (AGILE, PMBOK, ITIL), Neil is known for leadership ability with proven experience building and managing PMO organizations. Neil possess a high-level understanding of capabilities of a wide range of technologies, application development, integration, architecture and e-commerce with proven ability to operate effectively in a matrix structure, to collaborate across teams with shared accountability for results. It includes numerous Corporate on/ offshore IT teams throughout US, Europe & Asia. Neil earned his MBA from Albertus Magnus College, and a B.S. from Albertus Magnus College with a major in Computer Information System.

SPECIALITIES

Data Warehouse, Change Management, SalesForce, Big Data, Cloud Solutions (IaaS, PaaS, SaaS), Integration Platforms, MS Visio, MS Excel, MS Access, EVMS, Tableau, VBA, Macro, Agile, DWH, analytics, Waterfall, ServiceNow, SharePoint implementation, O365 migration, Cisco Network, Clarity tool, Scrum, JIRA, SDLC, ITIL, IT PMO, Vendor Management, Adobe Creative Cloud, Amazon Web Services (AWS), Windows Azure, IT Network & Infrastructure, Routers & Switches, Cisco Networks, Hosted VoIP, Desktop & Virtualization, Remote Takeover, Oracle Hyperion, Web/ Email Hosting, Social Media & Portals, IT governance, risk, and controls, Microsoft Project, Data Security Domain, Six Sigma, IT Shared Services, IT Outsourcing/ Offshoring, Offshore Development Operations, Realease Management, QA & UAT Management, Service-Oriented Architecture (SOA)

Outstanding communication skills, strong interpersonal and relationship management skills with excellent conflict resolution and negotiation skills

CHRONOLOGICAL SUMMARY OF EXPERIENCE

SENIOR PROGRAM MANAGER, July 2016 – Present

General Dynamic Electric Boat, New London, CT

Creates and designs dashboards/ slide decks that summarize the results of monitoring and evaluation, utilizing DWH analytics, MS Visio, MS Excel, MS Access, EVMS, Tableau, VBA, and Macro.

Manage the progress communications, schedule management, resource management, finance management, quality management, scope management and control management to the overall program/ project.

Responsible for Program’s Release, project schedules, content of IT packages and managing pre/post approval of changes impacting scope/ schedule/ cost.

Effectively translate business requirements into technical requirements and provide analysis of problems and possible solutions.

Serving as a Lead Project Manager for complex projects, collaborating with Corporate IT and appropriate Stakeholders to define their objectives and set up the project plan.

Monitors program execution plans, resource deployment and ensures that all projects are delivered on time, within budget, tracked, and on scope.

Provides operational day to day oversight of the project management team, status reporting, cross-functional project, tracking key project milestones, adjusting project plans/ resources and manages multiple projects simultaneously.

Works closely with business, IT partners and vendors to plan, source and deliver projects.

SENIOR INFRASTRUCTURE PROJECT MANAGER, April 2016 – June 2016

Prudential Financial, Hartford, CT

Strong BI experience, data migration, integrating data from multiple sources, data edits/ validations, current/ future state process analysis, User Acceptance Testing (UAT), project delivery management.

Member of the Cloud Advisory Services Team focused on developing infrastructure transformation strategies to migrate the organization's portfolio of technology services to the cloud. Responsibilities include Journey to the Cloud and Cloud Readiness Assessment.

Developed Enterprise Performance Management (EPM) application cloud implementation and migration strategies and performing consolidations on the cloud with Oracle Hyperion Financial Management.

Initiated several new strategic programs including Amazon Web Services (AWS), Microsoft Office 365, and Google Cloud.

GLOBAL DATA CENTER PROJECT MANAGER, January 2013 – April 2016

Morgan Stanley, Manhattan, NY

Designed, built, deployed and maintained a global infrastructure environment to support the current and future needs of the business

Ensured that the processes are in place to manage the delivery and security of Infrastructure services to the levels agreed with the organization.

Approved appropriate methods for the protection of mobile devices, computer networks and other communication channels

Managed Network, Storage, cooling space, and Infrastructure Data Centers.

Deployed large-scale data center hardware/ scaling infrastructure.

Managed project for Cisco Core Routing and Switching, Security, Cisco Wireless, Virtualization, EMC Storage, and Data Center technologies.

Worked closely with Software development teams and cloud providers.

Managed physical server upgrades, integration, rebuild, device placement power optimization, and rack level capacity management.

Provided leadership and training for data center technicians.

SENIOR TECHNICAL PROJECT MANAGER, January 2012 – December 2012

Bank of America Corporation, Manhattan, NY

Successfully managing, overseeing, providing strategic leadership, developing objectives and governance control multiple complex projects for the overall Global Technology Infrastructure and senior level oversight of PMO teams.

Responsible for all client sign-offs and turn-over to support.

Guides the allocation, selection, placement and orientation of staff members. Responsible for on-going performance management, mentoring, compensation, training and development, and succession management.

Providing senior oversight to IT PMO demand and resource management regarding resource forecasts, mobility of resources and immediate resource demands.

Defining the overall IT Vendor Management strategy at the program level, participate if necessary in vendor negotiation and contact development.

Key accomplishments:

Led a global project team (Asia Pacific-Europe-North America) of 8 Engineers, Consultants and System Administrators for Hosting Solutions Design and build group to provide shared infrastructure and set up the migration of Bank of America Investment Services Inc. self-directed accounts, Merrill Lynch Direct and Merrill Lynch Financial Advisory Center investment accounts onto the full suite of comprehensive banking products platform.

PROJECT MANAGER – CHANGE MANAGEMENT, February 2010 –December 2011

O.F. Mossberg & Sons, Inc., North Haven, CT

Establish and lead New England region PMO, 5+ direct reports, on/ offshore engineer development teams.

High visibility leadership role and represents the company to contractors, suppliers, customer interfacing, pre and post-sales support and other parties throughout USA/Europe/Asia.

Create and improve documentations, policies, procedures and processes as it relates to the Business Intelligence (BI), Data Warehouse (DW), IT Change Management and IT PMO.

Key accomplishments:

Championed leading-edge CRM-enabled front office, and refreshing IT infrastructure of organization. Results: Implemented Oracle CRM solution, rolling out 3,300 desktops, data center consolidation, software distributions, incorporating networks and telephony solutions, managing IT services, and creating 200 seat customer service desks.

Implemented and carrying out training for Microsoft Dynamics Ax2009. Result: $105M in benefits over a 5 year post implementation period. Project will impact 5+ countries in 3 global regions and 3,000 users.

IT INFRASTRUCTURE PROJECT MANAGER, Feb 2001 – Feb 2010

IT VENDOR MANAGER

Pitney Bowes, Inc., Newtown, CT

Led a team or 7 direct reports for database engineering and enterprise scheduling teams to support multi-platform, multi-location network for trading group in US and Asia.

Project Manager of various Six Sigma projects in plant operations to increase production and efficiencies and to reduce production variability, defects, downtime, and waste - Completed 10 projects totaling more than $70M in savings or revenue.

Key accomplishments:

Championed, introduced, designed, implemented, ran network and IT systems aligned with Six Sigma & Total Quality Management (TQM) standards. Results: Improved pre-sale process-decreasing cancellations from 17% ($5.6MM) to 0.

Led global project team to plan/set up “single-instance” of SAP for shared common files, databases and processes.

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