Customer Service Management

JAMESWILL V. DOFREDO

PO BOX *****, Renton, WA ***58 425-***-**** ************@*****.***

PERSONNEL MANAGEMENT SOP ADHERENCE

Versatile and detail-oriented professional with extensive professional experience under strictly regulated and monitored manufacturing environment, offering additional experience managing diverse teams to meet project goals. Leverages highly transferrable skillset comprised of general management qualities, customer service experience, interdisciplinary collaboration, and deadline management. Meets senior management expectations by clearly understanding task and service related goals. CORE COMPETENCIES

Customer Service Assurance

Project Management

Team Leadership/Motivation

FAA Machine Operator Certification

Task Delegation

Oral & Written Communication

PROFESSIONAL EXPERIENCE

Project Manager, Construction Independent 2015 – Present Overview: Undertake and manage various construction projects and home renovation assignments on a contract basis, working with clients to determine budget and associated schedule for project while independently procuring subcontractors, materials, equipment, and other project needs.

Client Consultations: Develop contract and agreement on project expectations directly with clientele, outlining services provided and estimated budget and timeline for construction and renovation projects.

Subcontractor Management: Hire and delegate subcontractor task according to the specific labor needs of a project, minimizing payroll through running lean but quality and deadline-focused teams.

Procurement & Materials Purchasing: Obtain and acquire project materials based on customer requirements and specific instructions, coordinating just-in-time delivery of materials to maintain orderly job-site while meeting the needs of sequential labor tasks according to project schedule.

Safety Monitoring: Oversee worker adherence toward best-practice safety standards, ensuring effective use of on-site PPE and equipment handling throughout entire project duration. Machinist, Machine Operator Boeing Company 2005 – 2015 Overview: Functioned within hands-on and deadline driven fabrication department, preparing a variety airplane parts and components for pre-assembly and manufacturing while adhering to FAA regulations and high-standard quality expectations throughout the completion of machining projects.

Part Inspection & Verification: Evaluated materials for specific work orders to verify part numbers, diagram and blueprint specifications, dimensions, quantity, and other specifications before prepping materials for fab work.

Fabrication Work: Set fabrication machine according to the call outs on the type of installation to build out specific part, welding appropriate fittings onto specified point via weld-to-fit concept to complete sub-assembly of parts.

Documentation: Recorded all completed products through Online Work Instruction portal, signing off on all completed work while adhering to end-to-end documentation standards for fabrication.

Safety Leadership: Obtained role as safety focal within working area, overseeing safe operating procedures, PPE use, and other HS&E standards for crew of 25+ personnel. Conducted daily safety talks to review company bulletins, safety metrics, recurring issues, and incident management techniques.

Quarterly Training: Conducted safety and environmental machine checks on a quarterly basis, calibrating and balancing machinery to minimize rework caused by avoidable operating errors.

Lean Team Participation: Implemented basic Lean Practices and concepts to streamline manufacturing and fabrication workflows, developing and revising visual aids and bulletin board items to inform personnel on changes.

New Hire Training: Delivered hands-on training demonstrations and provided new-hires with full-scope orientation to fabrication department, conducting one-on-one lessons and group seminars.

Additional Information: Maintained perfect attendance throughout employment with Boeing, receiving numerous internal recognitions and awards for professional commitment. Bench Mechanic Boeing Company 1987 – 2005

EDUCATION

Associate & Management Development Certification GRSCCE Community College Entrepreneurial Training Program Certification

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