Manager Information Technology
Resume:
Robert Miyasato
Meridian, ID *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Center Administrator
Taos Mountain - Boise, ID
October 2016 to Present
Provide the first line of support for internal customer calls, e-mails, and support tickets. Provide support in a 24x7 Network Operations Center. Proactively monitor all production networks, servers, applications and services. Respond to alerts/alarms and escalations per standard operating procedures. Escalate issues to Tier 3 support as necessary to meet SLA requirements. Help define and document Operations Methods & Procedures for the Network Operations Center department. Implement and strictly follow change management procedures and systems to ensure the reliability of the network and applications to meet service level agreements. Work with Tier 3 Engineering support and third party vendors both during routine deployment and outages. Sr. IT Site Administrator
Woodgrain Millwork, Inc. - Fruitland, ID
September 2015 to August 2016
Provided remote technical support to all workstation users in a manufacturing environment across multiple sites located throughout the United States. Managed the configuration/implementation of System Center Configuration Manager (SCCM) 2012 infrastructure, to include software package creation and distribution. Provided support to all handheld inventory systems.
Sr Systems Engineer
Vcentra LLC - Rockville, MD
April 2010 to October 2014
Provided technical business support to the Director of Technology Support and Standards Compliance as well as the Chief Information Officer for the U.S. Department of Agriculture's Rural Development division. Duties include the research of current and future infrastructure technologies, content management of internal Microsoft SharePoint services and sites, and the preparation and submission of various technical and business reports. Also performs risk management and cost analysis for several technical projects for the client. Infrastructure Manager
Dell Systems - Fairfax, VA
September 2009 to April 2010
# Department of Transportation Sept 2009 – April 2010 Served as the Infrastructure Manager in support of the U.S. Department of Transportation’s Information Technology Services department and was charged with overseeing the day-to-day activities and operations of the Microsoft Exchange Team, Network Infrastructure Team, Windows Server Team, and Enterprise Storage Team with a combined staff count of over 50 support engineers. In addition, served as a Change and Configuration Management
(CM) expert, charged with reviewing all system change request and coordinating all CM meetings and presentations in preparation for CIO approval processes. Additional responsibilities within this position included candidate screening, hiring and training of new staff members, performance evaluations, and employee disciplinary/exit actions and other on-site HR functions as needed.
Infrastructure Manager, Program Manager, Windows Server Supervisor Dell Systems - Fairfax, VA
August 2004 to September 2009
# Library of Congress Aug 2004 – Sept 2009
Served as both a Windows Server Supervisor and the Program Manager in support of the Information Technology Services division of the Library of Congress. Duties while functioning as the Windows Server Lead including the training and mentoring of all Enterprise Services support staff, design and implementation of enterprise messaging systems, design and implementation of all Microsoft Windows related server architecture, research and testing of current and future enterprise technologies, workstation and server patch deployment and management, and data recovery.
While functioning as the Program Manager, assumed all contract related responsibilities (e.g., employee performance evaluations, contract budget and analysis) and reported directly to the Vice President of Civilian Information Technology for Dell Systems. In addition, acted as the on-site HR point of contact and conducted all interviews, hiring and exit of personnel, training, and conflict resolution. Served as the primary Operations POC for several programs within the contract including Helpdesk Manager, End-User Computing Manager, Cable Infrastructure Manager, and Special Projects Manager.
Education
B.S. in Business
University of Phoenix (Maryland Campus) - Phoenix, MD September 2011
Associates in Business
University of Phoenix (Maryland Campus) - Phoenix, MD July 2009
Additional Information
Over 20 years of experience in areas of support consistent with end user computing and enterprise level systems administration and management. Experienced with all levels for Microsoft desktop and server platforms (both virtual and physical), business applications, as well as Project and Program Management expertise. Provided extensive technical support to both small and enterprise level infrastructures in both the private and public sector.
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