Management Supply Chain

Karen Hildebrand Clark, CPM, CPSM, PMP

* ****** ****, *** *******, TX 78248

210-***-**** ****************@*****.***

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Highlights:

• Dynamic, flexible, adaptable, results-driven Procurement and Supply Chain leader with over 20 years of progressive experience in successfully leading complex strategic sourcing and contract negotiation efforts.

• Adept in leading teams through organizational transformation while remaining in sync with overall corporate direction.

• Skilled in developing Corporate Procurement departments which consistently deliver results in the form of multi-million dollar annual savings, process improvement and service to all company divisions.

• Creative hands-on leader with expertise in Strategic Planning / Sourcing, Global Sourcing, Category Management, Supplier Development, Talent Development/Leadership, Cost Analysis / Reduction, Complex Contract Development and Negotiation Statement of Work Development, Vendor Relationship Management (including scorecards), Contract Management / Issue Resolution, Cost Benefit Analysis, Breakeven Analysis, Change Management, Policy / Process Development, Collaboration at all levels, Organizational Influence, Inventory Management, Risk Identification and Mitigation, and Project / Program Management, and Small Business/Disadvantaged Business Program Development and Management.

• Expert in developing corporate procurement policy, company-wide supplier management policy, and a consistent supplier on-boarding, score-carding, and performance reviews.

• Skilled in developing and implementing successful outsourcing strategies.

• Experienced in leading the selection and implementation of Procurement systems.

• Expert in guiding teams in assessing the business impact of high-risk technology acquisitions.

• Expert in managing risk by quantifying where possible and devising recommendations for prevention, transfer, mitigation or acceptance.

• Experienced with leading /facilitating the implementation of numerous company-wide programs and projects.

Experience:

SWBC 2010 – 2017

SVP - CPO Procurement and Contract Management

Responsible for all aspects of Corporate Procurement / Supply Chain including Category Planning, Strategic Sourcing, Contract Negotiation, Supplier Management, and Contract Management. Built and developed a Corporate Procurement department which consistently delivered results in the form of multi-million-dollar annual savings, process improvement and service to all company divisions.

• Developed corporate procurement policy, company-wide supplier management policy, and a consistent supplier on-boarding, score-carding, Small Business/Disadvantaged Business Enterprise Program Management, and performance review process for a newly formed Procurement Department.

• Personally managed the Information Technology spend category due to extensive expertise with this category (including hardware, software, outsourcing, SaaS, PaaS, IaaS, public, private, and cloud environment agreements).

• Developed and implemented successful outsourcing strategies.

• Led the selection and implementation of a Procurement system.

• Developed category plans to align with SWBC stakeholder business objectives

• Developed sourcing strategies that addressed risk management, lease versus purchase considerations, pricing, TCO, and performance.

• Conducted competitive sourcing, led multi-million-dollar contract negotiations, and collaborated with business partners to ensure continued alignment with project/company goals.

• Developed strategic relationships with suppliers and managed supplier performance.

• Collaborated with Legal to develop and maintain contract provisions that addressed emerging technology, intellectual property rights, new supplier business practices, and recent legislation.

Tesoro 2004 – 2010

Corporate Procurement Director

Responsible for supply chain optimization, strategic sourcing initiatives, procurement and commercial activity for all indirect and retail spend categories.

• Managed a team responsible for providing procurement, contract management, and supplier relations support for all Information Technology, Manufacturing-Corporate, Legal, Facilities, Human Resources (including Employee Benefits, Contractor and Contingent labor staffing), Accounting, Health & Safety, and Auditing departments as well as approximately 400 retail locations.

• Shared market analysis and supply chain recommendations with business process owners.

• Guided teams in assessing the business impact of high-risk technology acquisitions.

• Consulted with business process owners on projects involving complex strategic acquisitions to understand requirements, conduct appropriate sourcing strategies, develop and share TCO analyses, and ensure that business objectives were appropriately translated into legal contract terms.

• Provided risk management expertise aimed at quantifying risk where possible, devising recommendations for prevention, transfer, mitigation or acceptance.

• Constantly sought opportunities for value creation. USAA 1984 - 2004

Executive Director, Enterprise Testing Department

Managed a staff of over 130 employees and contractors.

• Led/facilitated the implementation of numerous company-wide programs and projects.

• Ensured the quality of all new and modified software applications going into production using the latest functional, regression, and performance testing tools available.

• Implemented numerous quality improvements including tools enhancements and structured training for team members.

• Implemented standardized testing processes to bring the organization to CMM Level 3. Director IT Operations Product Management

Established and managed IT Operations’ products, resources, and multi-million-dollar budget.

• Established product structures, product prices, revenue targets, expense budgets, and led a staff of approximately 30 Managers and Analysts to successfully meet all goals.

• Developed a portfolio and dashboard to facilitate strategic investment decisions, project prioritization, and project alignment.

• Served as an IT leader in enterprise-wide Disaster Planning initiatives/exercises. Manager IT Operations Project Management

Managed a staff of Project Managers running all USAA’s IT infrastructure programs.

• Mentored Project Managers on the processes for establishing, planning, and managing projects.

• Defined programs to align with organizational goals and strategic business requirements.

• Monitored “at-risk” projects to assess issues, develop recovery strategies, and create revised project plans.

• Successfully delivered numerous technology projects on time and under budget including

“Distributed Print Environment Project”, “OS/2 Phase-Out”, “Desktop Profile Consolidation Project” and “Y2K Desktop Project

EDUCATION AND CERTIFICATIONS

• University of Texas at San Antonio MBA, Finance

• University of Texas at San Antonio BBA, Accounting / IT (Summa Cum Laude)

• Certified Purchasing Manager (CPM)

• Certified Professional in Supply Management (CPSM)

• George Washington University Master’s Certificate in Sourcing Management

• Project Management Professional (PMP)

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