Customer Service Pharmacy

DR. SEJAL PATEL, PHARM. D

** ***** **** *****. **********, NJ 07054

973-***-**** (Cell). Email: **********@*****.***

Objective: To obtain a position as a pharmacist and providing pharmaceutical care to clients, consultation services, dispensing medications, and providing immunization services while following policies and procedures.

Qualifications:

•New Jersey Licensed pharmacist with 10+ years of clinical and professional experience in multiple retail settings.

•Extensive managerial experience, with a keen focus on customer-service and attention to customer satisfaction.

•Affable nature and strong work ethic with a track record of forming positive relationships with customers, pharmaceutical representatives, medical professionals, healthcare organizations and insurance providers.

Education:

University of Florida, FL

Master’s of Medication Therapy Management May 2014- Dec. 2015

Massachusetts College of Pharmacy and Health Sciences, MA

Doctor of Pharmacy May 2002

Relavant Experience:

Rite Aid Pharmacy- Pharmacy Manager

Newton, NJ 2009-2015

Rite Aid Pharmacy- Staff Pharmacist

Morristown, NJ 2006-2009

•Assist customers with their health care needs and supervise Pharmacist, Technicians and support staff in accordance with corporate policies while dispensing prescriptions in compliance with standard operating procedures.

•Counsel patient’s concerns on prescription, over-the-counter, and self-administered medication.

•Conduct Drug Utilization Review (DUR) and Final Quality Assurance to enhance patient compliance, applicable to state and federal Board of Pharmacy regulations.

•Receiving, filling, dispensing, logging and maintaining loss prevention controls.

•Enhance script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing programs as identified.

•Routinely search relevant literature and pertinent database to assess and determine drug-to-drug, herbal, and OTC interaction.

•Supervise and maintain drug inventory through careful monitoring and data entry.

•Resolve discrepancies and complaints; direct and appraise associate performance.

Pathmark Pharmacy – Staff Pharmacist

Parsippany, NJ 2005-2006

•Broadly serve as a liaison between public and health professionals while efficiently compounding and dispensing prescribed medications for patient care.

•Performed professional and technical activities associated with the distribution of medications, the maintenance of drug inventory, patient records and patient financial records.

•Apply professional and technical skills of pharmacy operational systems, including the following to compound and dispense medications and accessories: unit dose distribution, QA, DUR, Pharmacy computer systems, and automated drug dispensing equipment.

•Supervises interns and technicians for assigned area. Adheres to policies, procedures and regulations to ensure compliance and patient safety.

•Responsible to monitor the pharmacy work group in a clinically oriented retail pharmacy.

CVS Pharmacy – Staff Pharmacist

Lincoln Park, NJ 2003-2005

•Provide quality and safe delivery of pharmaceutical care in a retail setting in compliance with the standards of Pharmacy practice and consistent with all State and Federal regulations.

•Review and monitor patient's medication therapy and orders written by appropriate caregivers for safety and efficacy considering specific patient conditions and health status.

•Advise patient care team of issues with, or possible enhancements to, patient's medication therapy and document such interventions.

•Focus on customer satisfaction and needs, ensuring that customers are provided excellent customer service through use of best practices and prompt communication with physicians, vendors, and colleagues.

Clinical Clerkships:

St. Elizabeth Hospital, Cambridge, MA

Lemuel Shattuck Hospital, Boston, MA

Walgreen’s Pharmacy, Salem, MA

Causeway VA Outpatient Clinic, Boston, MA

Professional Affiliations:

•American Pharmacists Association

•ISHF Health Advisory Committee

•Indian Cultural Association, Indian Women in the Workplace Honoree

Awards & Honors:

•Rite Aid Excellence in Compliance Execution Award

Certification:

•Immunization, April 2019

Language Skills:

•Gujarati (Native)

•Hindi (Native)

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