Windows Server Customer Service
Resume:
Herman Johannes Jansen van Vuuren
PERSONAL PROFILE
A highly competent and organized systems administrator with experience of soft- ware procurement, installation, administration & compatibility. Possessing a prov- en ability to assist with the day-to-day running of business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients. Looking for a new and challenging position, one that will make best use of my ex- isting skills and experiences also further my personal development. PERSONAL DETAILS
P O Box 113
Glencoe
2930
Tel : 034 - 393 1953
Cell : 076-****-***
E-mail : ****@********.**.**
DOB : 14 / 11 / 1986
Drivers Licence : Code 08
Nationality : South African
ID Number : 861***-****-** 2
Soft Skills
Desktop Application
A+
N+
Introduction to Programming
Web Development
Implementing and Supporting MS
Windows
Administering a SQL Server 2000
Database
Managing and Maintaining a MS
Windows Server Environment
Querying MS SQL Server
Implementing MS Windows Server
Network Infrastructure
Implementing, Managing and Main-
taining MS Windows Server and
Network Infrastructure
Project +
Linux
AREAS OF EXPERTISE
ACADEMIC QUALIFICATIONS
Sarel Cilliers High School Glencoe
Grade 8 - Matric (Grade 12) 2000 - 2004
Subjects : Afrikaans English
Maths Computer Science
Physical Science Technika Electronics
IT Intellect Pietermaritzburg
NC: IT - Systems Administration 2005
Subjects : Soft Skills
Desktop Application
A+
N+
Introduction to Programming
Web Development
Implementing and Supporting MS Windows
Administering a SQL Server 2000 Database
Managing and Maintaining a MS Windows Server Environment Querying MS SQL Server
Implementing MS Windows Server Network Infrastructure Implementing, Managing and Maintaining MS Windows Server and Network Infrastructure
Project +
Linux
KEY SKILLS AND COMPETENCIES
Extensive knowledge of Microsoft Windows Server 2000, 2003 and Microsoft Windows XP, Vista, Windows 7 and Windows 8,
Microsoft Office 2000, 2003 and 2007
Wired and wireless networking skills, desktop and server hardware and anti-virus and remote support products
Highly organized and disciplined with a passion for Information Technology A positive, high energy team player.
Having a passion for providing excellent customer service Knowledge and understanding of backup technologies and disaster recovery methods.
References available on request
Thank you
PROFESSIONAL
National Certificate in Information
Technology (NC:IT) - Specialising
in Systems Administration
Conducting Vibe Meetings Course
Time Management Course
Stock Control and Food Cost
Course
Complaints Handling Course
Secrets to Management Course
Delegating Effectively Course
PERSONAL SKILLS
Troubleshooting
Leadership Skills
Time Management
Technically Minded
Pro-Active
Analytical
Decision Making
People Skills
Solution Orientated
Relationship Building
Detail Orientated
Perseverance
Confident
Flexible and Adaptable
Positive Attitude
WORK EXPERIENCE
Dotcom Pietermaritzburg
IT Field Technician and Administrator October 2008 - December 2009 Acting as a technical lead to identify and implement solutions to problems affecting IT ser- vices. Providing 1st / 2nd line and some 3rd line support over the telephone, remotely and face to face to clients and internal staff members. Duties:
• Updating and monitoring IT user accounts
• Strengthening the IT infrastructure through implementing new technologies
• Responsible for hardware and software installation, maintenance and repair
• Performing routine audits of systems and software
• Recommending and implementing improvements and efficiencies
• Having excellent time management skills, confidentiality and communication skills
• Having strong IT, commercial, planning and budgeting skills
• Management of server software and associated backup routines
• To evaluate, test, advise, train and support IT related projects
• Managing the internal and hosted network infrastructure including firewalls, servers, switches and telephony.
• Building configuration and troubleshooting of server and desktop hardware DKA Computers
Owner January 2010 Present
Responsible for the day-to-day IT requirements of clients such as user management, trouble- shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
Duties:
• Installation and maintenance of all systems within a clients digital environment
• Producing documentation on operational system and user procedures and
• guidelines
• Building of configuration and troubleshooting of server and desktop hardware
• Providing advise on selection and purchase of IT equipment
• Maintaining maximum availability of supported services for users
• Obtaining quotes for supply of goods and services from suppliers
• Responsible for disaster recovery, closing security loopholes and access levels
• Ensure adequate anti-virus protection and solutions are maintained and updated
• Identifying and recommending improvements and efficiencies
• Responsible for hardware and software installation, maintenance and repair
• To evaluate, test, advise, train and support IT related projects
• Managing the internal and hosted network infrastructure including firewalls, servers, switches and telephony.
• Building configuration and troubleshooting of server and desktop hardware Soygro
Owner May 2010 - May 2015
Responsible for supplying inoculants to farmers and giving advice regarding products and technical support. Maintaining customer service. Duties:
• Order and Supply of Products, Stock keeping
• Evaluating soil samples for product recommendations
• Managing day-to-day tasks of Depot
• Marketing and Acquiring new clients
Herman Johannes Jansen van Vuuren
Herman Johannes Jansen van Vuuren
WORK EXPERIENCE CONT...
Braytons Dundee
IT Technician and Administrator December 2015 - Present Internal IT technician who assists and supports both the Dundee and Johannesburg branches in a server Active Directory environment. Diagnosing and solving problems with Pastel. I am a team player and assist wherever necessary.
Duties:
• Building configuration and troubleshooting of server and desktop hardware
• Managing Active Directory users and computers
• Setting up of user and group specific scripts
• Maintaining high efficiency security policy
• Management of server software and associated backup routines
• To evaluate, test, advise, train and support IT related projects
• Responsible for installing networks in Dundee and Johannesburg branches
• Recommending and implementing improvements and efficiencies with latest technolo- gies
• Ordering and Receiving of stock
• Assisting with cash up on a daily basis
• Assisting with faults on the Pastel programme that is being used
• Training staff with regards to use of Pastel
• Running of payroll
• Creditors
• Having excellent time management skills, confidentiality and communication skills
• Setting up user specific needs within a corporate environment
• Setting up and implementing of Biometrics system in Dundee and Johannesburg branches
• Keeping of confidential information of the company passwords of all business sys- tems
• Procurement Getting quotes and ordering of necessities REFERENCE :
Mr R. Govender
PERSONAL SUMMARY
A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Hav- ing exposure to a wide range of technologies & able to play a key role in diagnosing hard- ware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately.
Contact this candidate