Information Technology

RESUME

PREMLAH D/O VEERIAH

Contact Info

Address : D-16-08, Kg Muhibbah, Off Jln Puchong, Batu 6, 58200 Kuala Lumpur.

Mobile No : 601*********

Email : ************@*****.*** / ************@*******.***

Personal Particular

Age : 30 years old

Date of Birth : 27th August 1987

Nationality : Malaysian

Gender : Female

Marital Status : Married

IC No : 870***-**-****

Career Objective

•To seek for a challenging experience and utilize my education knowledge and gain further working experience

•To get a practical and technical experiences and a wider perspective on the ICT field in a dynamic organization.

•To be creative and innovative person who possesses strong and deep business and IT knowledge.

Education Background

•HIGHEST EDUCATION

Bachelor of Science (Hons) Information Technology

Major : Information Technology

University : Kuala Lumpur Metropolitan University College

Faculty : Faculty of Engineering & IT

CGPA : 3.01

•SECOND HIGHEST EDUCATION

Diploma in Information Technology

Major : Information Technology

University : Cybernetics International College of Technology

Faculty : Faculty of Engineering & IT

CGPA : 2.96

Working Experience

Getronics Sdn Bhd plaza Central Kuala Lumpur Sentral

2ndposition

Dec 2015 – July 2017 :

Designation : Network Security Analyst Management

Nature of Business : Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 90 countries. Watch our company video

Read more

Day-to-day network performance

Maintenance of network security, analysis and reporting tools (Itsm, service now, solvay, NetIQ, solvay, pinkwatch)

Trouble ticket generation and response; carrier interface and escalations

Review and progress any catalogue change request based on the defined SLA

Participate in a 24x7 call-out rotate

Network Hardware Configuration and network performance tuning in relations to CISCO

The ability to simplify and explain technical information to others

Team working and team management experience

• Good organization and problem-solving skills

Maintain a high level of professionalism in conduct and appearance at all times.

Maintain the share point development and we manage to improve our services.

Daily Manage to backup schedule to reboot the server.

1st position

Jan 2015 – Nov 2015 : Service Desk Analyst support for Malaysia Airlines

Job Descriptions :

Desktop support experience with the Windows OS (Windows XP, 7 & Windows 10), MS Active Directory, MS Outlook 2010, Endpoint antivirus clients, VPN clients, Network Printers, and Remote Access.

Demonstrated solid analytical approach to problem solving and troubleshooting skills.

Ability to work a flexible work schedule as needed and support 24/7 on call.

Experience in remote multi-site support, and remote offsite support is essential

Experience of working in an environment supporting 200+ users across internal and external country

Desktop Support – dealing with hard drive failures, windows OS issues, installation of

specialist software

Experience of supporting, fault-finding and diagnosing problems in a TCP/IP network

April - Dec 2014 : IVC Global Sdn Bhd, Bandar Sunway Selangor, (3months Contract)

Designation : Online Customer Support web Hosting Officer

Nature of Business : Provides full solutions for web hosting and E-commerce companies

Worldwide.

•Responsible for web hosting technical online system and related services.

•Troubleshoot, analyze, provides solutions to customers.

•Supervise and monitor customers order and account.

•Support customer's problems and be responsible for product and service inquiries.

Oct 2012 - April 2013 : Accenture Malaysia Bangsar, Kuala Lumpur.

Designation : Business Analyst

Nature of Business : Accenture is a global management consulting, technology services and

Out sourcing company. "Higher performance business" strategy

company to help clients perform highest levels.

•Prepare daily revenue reports for managers as well as documentations of arrangements and develop, manage databases, desktop publishing, word processing and statistical applications.

•Manipulate, analyze and present data as well.

•Work with members of the command center department and assist in customer negotiations in order to help the company achieve revenue objectives.

•Experience in technical management and development (T-SQL, Procedure, Trigger etc) in MS SQL Server database. Microsoft SQL reporting services.

•Site visit - Enhancing relationship with the client and Learning more about the client’s business and resolving perceived problem areas. Somehow i have learn about new business

April - Sept 2012 : GlaxoSmithKline Petaling Jaya Selangor. (6months Contract)

Designation : Fresh Graduate Trainee Database Administrator

Nature of Business : One of the world’s leaders in pharmaceutical research and

development company. It's multinational pharmaceutical, biologics,

vaccines and consumer healthcare company headquartered in

London, United Kingdom.

•Controlling access permissions and privileges.

•Monitoring performance and managing parameters to provide fast query responses to front-end users and controlling users access data.

Personal Skills

Tools i prefer to handle :

MS Office, Excel, Power point, Outlook, Word Perfect, Linux, Adobe Reader, Lotus Notes, Visual Basic 6.0, Asp.Net, Java, Oracle 9i, ). Remedy system, ITSM Tools, service now tools for creating tickets, Net IQ (Belgium clients and united kingdom) tools, Solvay tools, SQL server 2005/ 2008, Land desk ticketing system.

Skills :

•Able to communicate in three different languages

•Willing to learn and a fast learner

•Full clean driving license class D

•Strong time management skills

•Can work under pressure and meet tight deadlines

•Excellent Customer service skills

•Goal oriented

•Troubleshooting skills in problems with complex software and hardware

•Knowledge and use of security systems and firewalls

•Trouble shooting desktops, laptops and servers

•Identifying network performance issues

Key Competencies

• Excellent written and verbal communication skills

• Organization and planning

• Problem analysis and problem-solving

• Team-leadership

• Formal presentation skills

• Adaptability

• Innovation

• Judgment

• Decision-making

• Stress tolerance

• Collaboration

Language Proficiency

Spoken Written

English Excellent Excellent

Bahasa Malaysia Excellent Excellent

Tamil Excellent Excellent

Availability

Immediately

References

Name : Jagvin Singh

Relationship : Manager at Getronics Malaysia

Contact No. : 013 – 3856552

Name : Dashini Nityanandhan

Relationship : Manager of MAB Team Getronics Malaysia

Contact No. : 016– 3311955

Contact this candidate