Manager Office

Priscilla Daniels

*** **** ***** ***** ***** Holland, Illinois, 60473, cell 708-***-**** email: ***********@*****.***

Practice Manager

Dedicated skilled business professional with a versatile administrative support skill set, developed through several years of experience as a support staff member, supervisor and manager. Excelled in resolving employer challenges with innovative solutions, systems and process improvements. Process improvements proven to increase efficiency and customer satisfaction.

Key Skills

EMR Implementation super user Greenway

Billing, collections, claim follow up, ICD-9,10, CPT coding

Reducing A/R

Fee Schedule Negotiations Increase

Managed care Billing

Public Aid, Medicaid, Medicare insurance claim and follow up

Equipment Contract Negotiations

Developing and Maintaining Budget Structure

Advanced computer skills, MS Office Suite, Misys in Tiger, (All scripts),

Practice Partner, Patient Records and EPIC

Online Insurance verification with Availity, Ecare, Navinett, Medicare and

Medicaid

Report & Document Preparation

Records Management

ADP Payroll, Howard Simon, People Soft Payroll Processing

ACD telephone system Office

Teambuilding & Supervision

Staff Development & Training

Work Experience

Practice Manager NWI Neurological Associates- January 2014 to Present

Practice Manager for 5 Neurology Physicians and 4 Nurse Practitioners

Responsible for all hiring, staffing and termination of physicians and staff employees.

Managed a staff of 30 employees

Managed Billing Department, Working unresolved Medicaid claims, Monitor success of A/R

HR maintenance of all employees, front office, switchboard, medical records, billing and medical assistants

Daily office staffing of departments

Process payroll with Howard Simon and Associates

Negotiated contract for all office equipment

Negotiated contracts for all outside vendors

Negotiation of Insurance companies fee schedules

Assisted with Negotiation of office Business Ventures

Provided in house training for HIPPA Compliance

Managed all Employee Benefits, including Medical, Dental and Vision Plans

Managed Physician Office Patient Schedules, Meetings, On Call Schedules etc..

Handled all patient complaints

Created an implemented Office/Financial Protocols

Supervised Team Leaders with Special projects

Maintained EMR system with EMR Vendor.

The Women’s Group of Northwestern-August 2004 to December 2013

Operations/Office Manager

Senior Management Team Member

Managed office staff of 75 FTE’s, two locations, including 12 OB/Gyn physicians and nurse practitioners

Manage the departments on a daily basis with respect to overtime and work hours

Process payroll for all staff two locations

Responsible for day to day operations, including provider patient flow and, insuring appropriate department staffing.

HR maintenance of all employees, training of front office, medical records switchboard staff, along with employee evaluations, promotions, hiring and terminations

Super user for Greenway EMR implementation

Processed Payroll for 75 FTE’s via ADP Payroll System

Provided in house training for HIPPA Compliance

Red Flag Committee member

Supervised Billing staff

Supervised Team Leaders with Special projects

Implemented Software upgrades for Misys Tiger and Clinical Connect EMR

The Women’s Group of Northwestern- July 1997 to July 2004

Medical Records Clerk/ Front Office Supervisor/Billing Representative

Supervised Front desk receptionists

Created weekly/monthly staff schedules

Process timecards for payroll

Trained new employees on Misys/Tiger system

Posted all claims

Posted time of service payments

Scheduled and pre certified Inpatient/Outpatient Surgeries

Collected deductibles for outpatient procedures

Collected past due balances

Education

DeVry University-Tinley Park, IL

Bachelors of Science Technical Management

Courses Include: Project Management, Human Resource Management, Labor Relations

Professional/Personal Organizations

Former MGMA Member---2012-2013

Former Vice President of Pink Educational Services. Non for Profit Organization

Parent Volunteer Girl Scouts of America

Participant in the Y-Me Race for Breast Cancer

Participant in Go Red –American Heart Association

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