Leslie Haven

*** *** ******

Edwardsville, IL ***25

618-***-****

SUMMARY

Over 19 years experience in the Transportation Industry. Excellent qualifications in operations planning/ management, dispatching, customer/vendor management, and fleet management. Professional with a strong work ethic and attention to detail. Strong leadership and communication skills. Flexible, positive and responsive to change. Areas of expertise encompass:

* Transportation Routing & Scheduling, Excellent Computer Skills

* Building Customer Relationships, Strong Negotiating Skills

* Staff Management, Effective Decision Making

* Customer Problem Solving, Accounts Payables/Receivables

* Sales and Marketing

PROFESSIONAL EXPERIENCE

Administrative Assistant - 2013 to 2016

Air Products and Chemical, Granite City, IL

* Support day to day distribution requirements.

* Complete trip reports, fuel tickets and other necessary reports.

* Manage driver s payroll, vacations and physicals.

* Provides outstanding customer service to internal and external customers.

Logistics Account Executive - 2012 to 2013

Epes Logistics, Edwardsville, IL

* Broker freight, dispatch and assign carriers based on customer needs and service requirements.

* High volume phone work developing new customers, averaging 400 B2B sales calls per month.

* Negotiate rates with carriers to achieve optimal margin levels and seek best market pricing.

Logistics Coordinator - 2011 to 2012

Hub Group, Olivette, MO

* Broker freight, dispatch and assign transportation vendors based on client demands and service requirements.

* Negotiate rates with carriers to achieve optimal margin levels and seek the best market level pricing.

* High volume telephone work to develop customers and carriers to achieve the best cost solutions.

* Proactively deliver outstanding service and communication to internal and external customers.

* Responsible for tracking shipments, soliciting truck load, coordinating pickup and delivery schedules, resolving discrepancies.

Operations Manager - 2002 to 2009

PLM Trailer Leasing, St. Louis, MO

* Managed a fleet of 200 refrigerated trailers for a full service leasing and rental company.

* Interacted with customers extensively to ensure customer satisfaction.

* Supervised Mechanics and dispatch daily workload.

* Tracked maintenance on all trailers and dispatched vendors to perform preventative maintenance and emergency breakdown repairs.

* Assist Branch Manager with sales to prospective customers and up sell existing customers.

* Negotiated labor rates with repair vendors in order to cut cost.

Transportation/Service Team Specialist - 1996 to 2002

Schneider National, St. Louis, MO

* Dispatched regional and intermodal loads, and monitored loads and drivers to ensure on time delivery.

* Managed all aspects of customer service including booking and scheduling loads, assigning drivers, load follow up and productivity reporting/tracking.

* Assisted in managing 50 over the road drivers, overseeing driver performance to ensure company goals were met.

* Computer knowledge in several software applications including: Microsoft Word, Excel, Outlook, AS4000 TPS, Great Plains, Internet, LB Shell

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