Customer Service Manager
Resume:
Leslie Haven
Edwardsville, IL ***25
SUMMARY
Over 19 years experience in the Transportation Industry. Excellent qualifications in operations planning/ management, dispatching, customer/vendor management, and fleet management. Professional with a strong work ethic and attention to detail. Strong leadership and communication skills. Flexible, positive and responsive to change. Areas of expertise encompass:
* Transportation Routing & Scheduling, Excellent Computer Skills
* Building Customer Relationships, Strong Negotiating Skills
* Staff Management, Effective Decision Making
* Customer Problem Solving, Accounts Payables/Receivables
* Sales and Marketing
PROFESSIONAL EXPERIENCE
Administrative Assistant - 2013 to 2016
Air Products and Chemical, Granite City, IL
* Support day to day distribution requirements.
* Complete trip reports, fuel tickets and other necessary reports.
* Manage driver s payroll, vacations and physicals.
* Provides outstanding customer service to internal and external customers.
Logistics Account Executive - 2012 to 2013
Epes Logistics, Edwardsville, IL
* Broker freight, dispatch and assign carriers based on customer needs and service requirements.
* High volume phone work developing new customers, averaging 400 B2B sales calls per month.
* Negotiate rates with carriers to achieve optimal margin levels and seek best market pricing.
Logistics Coordinator - 2011 to 2012
Hub Group, Olivette, MO
* Broker freight, dispatch and assign transportation vendors based on client demands and service requirements.
* Negotiate rates with carriers to achieve optimal margin levels and seek the best market level pricing.
* High volume telephone work to develop customers and carriers to achieve the best cost solutions.
* Proactively deliver outstanding service and communication to internal and external customers.
* Responsible for tracking shipments, soliciting truck load, coordinating pickup and delivery schedules, resolving discrepancies.
Operations Manager - 2002 to 2009
PLM Trailer Leasing, St. Louis, MO
* Managed a fleet of 200 refrigerated trailers for a full service leasing and rental company.
* Interacted with customers extensively to ensure customer satisfaction.
* Supervised Mechanics and dispatch daily workload.
* Tracked maintenance on all trailers and dispatched vendors to perform preventative maintenance and emergency breakdown repairs.
* Assist Branch Manager with sales to prospective customers and up sell existing customers.
* Negotiated labor rates with repair vendors in order to cut cost.
Transportation/Service Team Specialist - 1996 to 2002
Schneider National, St. Louis, MO
* Dispatched regional and intermodal loads, and monitored loads and drivers to ensure on time delivery.
* Managed all aspects of customer service including booking and scheduling loads, assigning drivers, load follow up and productivity reporting/tracking.
* Assisted in managing 50 over the road drivers, overseeing driver performance to ensure company goals were met.
* Computer knowledge in several software applications including: Microsoft Word, Excel, Outlook, AS4000 TPS, Great Plains, Internet, LB Shell
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