Manager Customer Service

JANET M. HOVANITZ

*** ******* *****

Avon Lake, OH 44012

**********@*****.***

440-***-****

Objectives

To be a catalyst for growth in an organization, by working efficiently and effectively towards the

organization's goals, which will allow the use of my exceptional time management, administrative, sales and

leadership skills.

Experience

Property Manager January 2015 – Present

Colonial Manor Apartments, North Ridgeville, OH

Management leasing of 132 Unit Complex

Payables

Marketing/Advertising

Data entry

Monitoring Renewals

Update resident and maintain files

Update availability reports

Budgets/Head Renovations

Process applications

Review P&L statements

Scheduling/Vendors/Contractors/Employees

Follow up on customer calls and complaints

Assistant Community Coordinator January 2014 January 2015

Banyan Living 100 Mariner's Circle, Sheffield Lake, OH

• Payables

• Leasing

• Marketing/Advertising

• Monitoring renewals

• Maintaining resident files

• Update availability reports

• Processing applications

• Follow up on customer calls and complaints

• Scheduling appointments for Property Manager/Maintenance Staff/Leasing Agent

General Manager May 2013 January 2014

Value Place 20829 Emerald Pkwy, Cleveland, OH

• Ensure that Assistant Manager is aware of operational goals and hence is made aware of the

necessary tools

• Manage budgets as well as financial plans

• Maintain statistical financial records

• Recruit and monitor relevant staff for their specific operations

• Plan work schedules as per requirement

• Meet as well as greet customers

• Deal with customer queries and complaints

• Address customer problems as well as troubleshoot

• Ensure events run without interruption

• Supervise all supplies and furnishings

• Deal with contractors and suppliers

Reservationist April 2012 May 2013

Hatteras Realty 41156 HWY 12, Avon, NC

• Welcoming guests

• Check in and check out all guests

• Booking reservations

• Answering phone calls

• Processing payments

• Reviewing spreadsheets on a daily basis

• In contact with homeowners

Hotel Manager August 2009 – April 2012

Rodeway Inn and Suites 7219 Virginia Dare Trail, Nags Head, NC

• Creating staff schedules

• Quality checks on rooms, office and store

• Inventory control

• Training and problem resolutions to all employees

• Hire and interview all new employees

• Payroll, rate setting and guest’s comments and complaints

• P & L, review spreadsheets and analyze projections

District Manager March 2005 August 2009

RGIS Lancaster, PA

• Overseeing 25 40 auditors, overlooking all inventory levels, maintaining customer service with my

accounts (Home Depot) as well as nationwide accounts

• Recruiting, training and developing a productive team

• Accountable for inventory profitability, to guide auditors, team leaders and Area Manager to utilize

company reports to bring in revenue and drive business

• Demonstrating analytical and problem solving skills

• Reviewing P & L statements, scorecards and various spreadsheets weekly, monthly and yearly to

maintain projections

• Analyze travel expenses for all field management as well as auditors

Area Manager May 2004 March 2005

RGIS Akron, OH

• Inspire, motivate and encourage team members

• Managing large inventories between 10 80 auditors

• Conducting inventories efficiently and profitable

• Assisted in payroll and scheduling employees

• Developing and training talented individuals for advancement

Education

Hondros Business College, Cleveland, OH

2016

Real Estate License

Thiel College Greenville, PA

1999 2004

• Communications Bachelor’s Degree

Avon High School, Avon OH

1999

• Diploma

Contact this candidate