Manager Test

Christopher Allen Lead QA Analyst

703-***-**** *********@*******.***

Summary

Lead QA Analyst experienced in the delivery of Enterprise Testing program. Directs End-To-End testing which includes Functional, Integration, Regression, User Acceptance of applications from project inception strategy, test planning, execution and implementations.

Creating and setting up QA process, QA management tools and train QA resources

Leading and Managing all aspects of Quality Assurance within the program

Creating, executing and documenting a thorough system test plan.

Working with Business and IT project stakeholders to determine and clarify systems requirements and ensure their QA coverage

Design, develop and implement test procedures and processes for IT projects

Managed, maintained and enhanced the defect management process. Experience supporting multiple Federal agencies, State and Municipal Governments, and Private Sector.

Skills and Expertise

QA/Testing Strategy & Planning

Test Environment Management

IT Governance/Service Delivery

QA/Testing Process Development

Test Case & Scenario Development

Performance Testing

QA/Testing Metrics & Reporting

Business & Requirements Analysis

Project Management

Functional & Regression Testing

Agile/Iterative/Waterfall SDLCs

Integration/Mobile Testing

Budgeting & Resource Estimation

Stakeholder Liaison & Escalation

Staff Resource Management

key Tools & Applications

MS Office Suite

Oracle EBS

HP QTP

Rational Test Manager

Microsoft Project

SQL

LoadRunner

Rational Jazz

SharePoint

SQL Server

Selenium

Momentum

WorkDay

HP ALM

Appium

PVCS

Silk Performer

Test Rail

Remedy

Serena Team Track

Rally

SAP

Jira

PeopleSoft

Confluence

ServiceNow

Rational Clear Quest

Salesforce

Certifications and Training

ITIL Foundations Certified

Agile Scrum Trained

CMMI Certified

Professional Experience

Ironbird Consulting Centreville, VA

Business Co-Owner/QA Lead 09/2015-Present

Defined test requirements for new and existing websites.

Defined test scope, managed testing, reported defects and hiring freelance test resources.

Developed Test Summary Reports and coordinated client User Acceptance Testing.

Ciena Telecommunications Hanover, MD

Senior QA Manager 01/2015 – 08/2015

Directed all test activities on the rollout of enterprise-wide Oracle EBS upgrade initiative delivering an optimized test strategy for 1200+ test scenarios, test plans, and test cases.

Evaluated, selected and implemented best in class defect tracking and test management tools including Jira, Selenium, TestRail and HP Load Runner to streamline test case design and simplify the testing process.

Created SIT and UAT Entrance and Exit Criteria to ensure test environment and data in place to support the entire system test life cycle.

Freddie Mac McLean, VA

Test Manager 06/2012 – 02/2014

Directed comprehensive test planning, execution, and reporting in support of Freddie Mac's Single Family Sourcing & Securitization (SFSS) business operations; 100 plus applications and 40 plus annual releases.

Managed a staff of 80 testers, including: 8 test leads; managed $25M+ in QA/Test resource activities.

Directed functional, integration, regression, and performance test execution and all Test Automation activities. Closely coordinated UAT planning and execution for large-scale and mission-critical releases.

Improved test efficiency and reduced test cycle by increasing test script automation execution by 90%.

Increased test artifact documentation by more than 100% across all applications supported.

Implemented a formal process to maintain/improve the production incident rate to less than 1% annually.

Blue Canopy Group Arlington, VA

Test Manager 04/2010 – 06/2012

Supervised a staff of 20-plus testers, and administered more than $5M in QA/Test resources annually for more than 25 applications supporting the National Science Foundation’s Grant Management program.

Improved efficiency and reduced test cycle time by increasing automating test script execution by 70%.

Effectively increased the test artifact documentation more than 100% across all applications support

Northrop Grumman Public Safety Systems Chantilly, VA

Manager – Product Test and Integration 02/2009 – 05/2011

Led functional, integration, regression, and performance testing on variety of dispatch, mobile data, field reporting, and map support applications used by various emergency service organizations.

Managed staffing and project budgets for 20+ unique products used by 100+ Public Safety customers.

Introduced standardized procedures that improved test quality efficiency – reducing defects by 20%.

Directed all testing for $50M project that delivered computer-aided dispatch system for multiple clients.

AARP Information Technology Solutions Rockville, MD

Manager – QA and Testing 02/2005 –04/2009

Demonstrated ability in leading development and implementation of test tools, managing QA Testing, and ensuring compliance with corporate objectives to support design and upgrade of financial/ERP, membership, and e-commerce web-based application

Increased efficiency by implementing first use of functional and performance test automation tools.

Successfully achieved a 400% increase in the execution of test cases and identification of system defects.

Booz Allen Hamilton – Defense Systems Group McLean, VA

Systems Integration Test Manager 10/2002 –12/2004

Directed functional and integration testing to support critical CMMI 2 and 3 level projects.

Coordinated planning and execution for large-scale $6M DB2 migration from Virginia to Colorado.

Enhanced test execution productivity by 25% via implementation of knowledge transfer sessions.

Education

University of Maryland College Park, MD Bachelor of Arts in Public Administration

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