Assistant Office

YSHONDA HUTCHINSON

**** *. **** ******, **** *NE Oak Lawn, IL 60453 708-***-**** ********@*******.***

SUMMARY OF QUALIFICATIONS

A team builder with the ability to effectively manage people. Strong communication skills. Extremely well organized, efficient and detailed minded. Experience in providing administrative support and management of day-to-day operations along with implementing office procedures and policies. Self-motivated and dedicated team player with productive and organized efficient work habit.

EMPLOYMENT HISTORY

Assistant Director of Building Services

Purdue University Northwest Calumet – Hammond, Indiana May 2016 – November 2016

Direct the work of Building Services employees, establish schedules of work projects and determine standards of quality and quantity. Monitor work performance and assignments, evaluate as required and establish priorities. Conduct and document weekly inspections of each building.

Work closely with Facilities Coordinator/Scheduler to coordinate room set-up for university events and programs to ensure furniture placement for all activities and events are timely and appropriate. Arrange for additional help if needed for overtime custodial coverage.

Conduct employee performance evaluations. Recommend salary increases, transfers, disciplinary actions, promotions, demotions and terminations. Verify time worked corresponds with time submitted. Review report on personal transactions, e.g. sick leave, vacation, leaves of absences, etc.

Requisition, order and issue supplies as requirements are needed. Maintain adequate supplies and equipment inventories. Assist in development of department budget and oversee supply/equipment budget accounts.

Provide coverage for day-to-day activities in the absence of the Director of Building Services at either Calumet or North Central Campuses as needed.

Operations Manager (Environmental Services) - The University of Chicago Medicine

Crothall HealthCare - Chicago, Illinois October 2015 – April 2016

Manage a high level of cleanliness in assigned areas.

Assist with staff scheduling.

Plan and coordinate project work.

Assign established work areas and/or project duties.

Assign equipment, monitor daily use, cleaning and maintenance.

Participated in improving healthcare environmental cleaning and disinfection by successfully passing the 2016 Joint Commission Standard Regulations (JCAHO) for Health Care.

Custodial Manager, Sports & Entertainment - Navy Pier

Aramark/Globetrotters LLC - Chicago, Illinois September 2014 – October 2015

Responsible for the supervision and the completion of all custodial and housekeeping operations.

Handle daily staffing, scheduling, and training for all staff. Poll and inspect the facility to ensure the total cleaning.

Integrate time & attendance in the Accuvantage system to help ensure better wage and hourly compliance.

Oversee meeting and show rooms and event set ups. Respond to housekeeping related request from event managers and clients.

Provide support at McCormick Place, football stadiums and various other locations when needed.

Demonstrate knowledge of specific issues directly related to the facility.

Custodial Services Coordinator, Facilities Maintenance & Management

Illinois Institute of Technology - Chicago, Illinois December 2008 – September-2014

Supervise custodial services throughout the IIT Main Campus, which included supervision of over 40 custodial employees.

Develop work schedules, workloads and other planning functions/special events to best utilize staff assigned to each building.

Coordinate requisition of custodial supplies and equipment and test new products.

Conduct daily building inspections to ensure electrical (lighting) and plumbing is working properly.

Liaison for IIT Facilities Department with custodial contractor’s handling any grievances, discipline and requesting more custodial support per contract procedure.

Coordinate movement of operations staff, including coverage for custodial absenteeism.

Utilize radio dispatch for communication of emergency and time sensitive work requests for maintenance mechanics, electricians, and grounds crew.

Quality Assurance: Complete regularly scheduled as well as random inspections documenting findings and evaluating the quality level of cleaning throughout the IIT Main Campus. Report findings to Contractors to make further adjustments to custodial operations and regularly reporting results to IIT Facilities Senior Management.

Reconcile custodial employee payroll figures daily and report to Contractor.

Regular communication and polling of university departments to inquire about custodial employee performance to make sure work is up to par.

Manage front office operations and process and catalog all paperwork, electronic records and supporting documentation associated with daily facility operations.

Open, close and assign daily work orders for all maintenance mechanics, electricians and grounds crew requests in the electronic work order operating and information system.

Office Manager, Office of Academic Affairs

Illinois Institute of Technology - Chicago, Illinois January 2000 - December 2008

Maintained file management for student academic records. Managed the Thesis testing database.

Scheduled meetings and appointments for Assistant Dean and Thesis Examiner.

Coordinated office functions and activities; Supervised office support staff.

Provided high level administrative support and management of day-to-day office operations.

Processed accounts payable and receivable documents.

Liaison between division staff, faculty and students for assistant dean.

Maintained inventory and prepared and routed requests for office supplies, equipment and services.

Coordinated all logistical arrangements for department meetings that included room reservations, audio visual equipment, conference calls and catering.

Processed graduation applications and graduate exam forms.

Generated correspondence for assistant dean to graduate students regarding various matters.

Administrative Assistant/Data Entry Clerk, Office of Academic Affairs

Illinois Institute of Technology - Chicago, Illinois June 1994 - January 2000

Performed administrative support duties using independent judgment under general supervision for the Dean and Assistant Dean. Coordinated and managed multiple priorities and projects.

Generated correspondence to faculty, staff and students for assistant dean’s signature.

Processed payroll authorizations and purchase orders.

Created and processed student background verification letters.

Performed data entry and uploaded university data base with student admission application, previous and current academic information. Investigated issues concerning student data when necessary.

Maintained and ran reports to provide data, statistics and other information.

COMPUTER SKILLS: Microsoft Word, Excel, Outlook, Famis, Kronos, Accuvantage & Work Request Center

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